asked byon 7/13/20
Last Friday I called and spoke with a guy out of Arizona and he was real personable over the phone. He answered ALL my questions about licensing Microsoft products and even explained how Microsoft's Open Licensing program worked. He gave me CDW item #s for the stuff I needed and told me to email him if I wanted a quote, because he could knock some money off.
Within a couple hours, I emailed him requesting at least two separate quotes (one for x number of core licenses for Standard edition and one user CAL and one for x number of core licenses for DataCenter edition and one user CAL). Straightforward request; two quotes, two item #s each. Hours pass without reply. I called the 800 number and got a diff rep; I told the rep I spoke with someone earlier and I didn't know his name but I had his email address. A second or two of silence passes and he hung on up me.
That's not cool. Instead of calling back, I tried the online chat; I waited in line for over ten minutes and when I got a rep and relayed the same message, I was told the guy was out of office and that I could email the web sales team for a quote. I forwarded the email from earlier to the new email address the chat rep gave me. The email address did not exist; my email could not be delivered to it. I called BACK in to the 800 number and spoke to a diff person and they gave me the phone # to the first rep I talked to. I called my original rep and left a VM asking for the quote.
More time passes; mind you I was planning to purchase the software Friday before the offices closed. Near the end of the day, my rep emailed me back and asked for my contact information (I have an account on CDW and it's all there); I replied providing it. More time passed and I emailed him again asking if he needed anything else to complete my quote. He replied that he was working on it. Finally I get a quote emailed to me, which he sent to the wrong email address (one associated with a different CDW account) and it was NOT what I requested.
The quote contained twice as many core licenses as I requested and was sent to the wrong email. I replied asking for correction AND to send to my other email address and STILL, at the time of posting this (07/13/2020), I have yet to get a response.
I thought CDW was a legit company but after reading these reviews and recalling my own experience, I don't trust spending thousands of dollars with them. If I can't get timely responses as a prospective customer spending over $500 (on this one transaction), I'd hate to see them once they have my money. Thanks JW, you showed me your true colors and showed me that CDW cannot be trusted.
This review is factual and I can/could back up these claims with emails, CDW's records (chat and phone logs), and my invoice #. But don't worry about reaching out CDW, I'm not interested anymore in you or your products.