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catawiki

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Overview

catawiki has a rating of 1.3 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about catawiki most frequently mention customer service, credit card, and buyer protection problems. catawiki ranks 317th among Fashion Jewelry sites.

  • Service
    70
  • Value
    65
  • Shipping
    62
  • Returns
    59
  • Quality
    58
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
0
Negative
16
View ratings trends
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Reviews (144)

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customer service (24)
Thumbnail of user dani1009
Romania
1 review
0 helpful votes
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December 23rd, 2024

The worst experience I've ever had with these guys.
Long story short, the Support team is unresponsive, the fees they apply are huge, the bids are fake most of the time and only serve their interest, trying to squeeze out the most of your money. Don't put your trust and money in their hands, you'll be disappointed!

Tip for consumers:
The worst experience I've ever had with these guys.
Long story short, the Support team is unresponsive, the fees they apply are huge, the bids are fake most of the time and only serve their interest, trying to squeeze out the most of your money. Don't put your trust and money in their hands, you'll be disappointed!

Products used:
The worst experience I've ever had with these guys.
Long story short, the Support team is unresponsive, the fees they apply are huge, the bids are fake most of the time and only serve their interest, trying to squeeze out the most of your money. Don't put your trust and money in their hands, you'll be disappointed!

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2024

Thumbnail of user elioverbanac
Croatia
1 review
0 helpful votes
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October 26th, 2024

I bought a number of lots of vintage wine on Catawiki. Sometimes it went smoothly, but there are sellers who will not send you the lot you won if they're not happy with the price. Instead of severely penalising such dishonest behaviour, Catawiki just offers you a refund. One seller openly told me he doesn't care about being banned because he brings Catawiki profit and they make money off him. He had 4-5 negative reviews from buyers who never got the lots they won at auctions, but he just keeps selling like nothing happened. A dismal and short-sighted business model, not recommended.

Date of experience: October 26, 2024

Thumbnail of user sagamogas.vytenis
Lithuania
1 review
0 helpful votes
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October 14th, 2024

I used to buy 2-5 things evey year. And this time I did buy. Nice bottle of springbank but oh boy then shipement should have arrived and it didn't crap started to show. I contacted seller first but only information from him was sending tracking number and claiming its already at pick up point. After calling dpd multiple times I opened a claim through catawiki. And look what happens its my problem I could not pick up order (even though I could not because there was no notification or possibility to pick it up) and they will pay my money to seller regardless if he delivers it to me. Wow thats top notch customer care

Date of experience: October 14, 2024

Thumbnail of user edwardg1241
Ireland
1 review
0 helpful votes
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October 3rd, 2024

WORD OF WARNING FOR THOSE THAT WANT TO SELL ON CATAWIKI: I decided to sell Apollo 11 Nasa photographs and at the beginning it went ok but after a while I noticed Catawiki were not letting some countries see my entries but were sending another person's across all countries, because they sell far more items on Catawiki than the average seller so they pay Catawiki far more commission. Catawiki staff are obviously behaving in a corrupt manner. I have attached photographs to back up my point regarding their favouritism towards big sellers. If you look at the pictures its blatantly obvious how corrupt catawiki is and how they are breaking fair competition laws as laid out by the EU. They have made it a nightmare for the average seller, and this should be taken up by a legal official as the photos I sell are identical to the other sellers, but it is clear from the pictures attached that there is corruption. All of the high figures are for the other seller and their 'x' is inside the bracket. Catawiki have no problem with me buying from them but they block most of what I try to sell. Their experts, when questioned, know little about their specialist areas. They should hang their heads in shame. I have so much proof there can be little or no argument regarding corruption

Products used:
Photography, vinyl records, coins

Service
Value
Shipping
Returns
Quality

Date of experience: October 3, 2024

Thumbnail of user oanaa7
Netherlands
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I am so disappointed. The problem is that the delivery does not correspond with my address delivery, and it is not the first time when such an incident has happened here!
I have an order that online is marked as delivered, and the updates are showing that they still need to deliver it to my address.
Anyway, be aware of the sellers that have bad reviews and also the time that it is saying the delivery is done and the 3 days when you can submit a claim on Catawiki!
Check and let them know, otherwise, they will say cannot help you and it is between you and the seller! My experience buying here online ended, I am going to buy from another trusted auction site! Hope is helpful and be aware! Regards

Products used:
Porcealain

Service
Value
Shipping

Date of experience: August 20, 2024

Thumbnail of user lucv44
Belgium
1 review
1 helpful vote
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August 7th, 2024

Catawiki is all fake. Expertise does not exist as Catawiki claims on its website, nor do guarantees. Catawiki suggests sales amounts, but these are also fake, as you are always outbid. When you finally stop bidding higher, it turns out your previous bid is the highest after all. Their policy states that you MUST BUY at the highest bid, which is yours.

They sell junk that sellers can't get rid of. These products are also offered on second-hand sites, which is why it takes a while for you to receive them from Catawiki. They need to have your money first to then buy it from second-hand sites. And so on and so forth...
Datum van ervaring: 10 oktober 2023

Tip for consumers:
Never buy from Catawiki

Products used:
Attention, this is all fake. Expertise does not exist as Catawiki claims on its website, nor do guarantees. Catawiki suggests sales amounts, but these are also fake, as you are always outbid. When you finally stop bidding higher, it turns out your previous bid is the highest after all. Their policy states that you MUST BUY at the highest bid, which is yours.

They sell junk that sellers can't get rid of. These products are also offered on second-hand sites, which is why it takes a while for you to receive them from Catawiki. They need to have your money first to then buy it from second-hand sites. And so on and so forth...
Datum van ervaring: 10 oktober 2023

Service
Value
Shipping
Returns
Quality

Date of experience: August 7, 2024

Thumbnail of user gregeverest299
Netherlands
1 review
0 helpful votes
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August 10th, 2024

I thought I should shear my experience
Following some broker on Instagram, I end up losing my saving money and profits. With the help of ' WIKIHELPDESKS@ G-MAIL. COM ' I was able to retrieve my losts

Service
Value
Shipping
Returns
Quality

Date of experience: August 10, 2024

Thumbnail of user gaby.rxg10
Netherlands
1 review
1 helpful vote
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April 12th, 2024

This title "Buyer Protection" is only for making money.
Catawiki only protect company that they work it.
For customer nothing, not even a answer to emails.
Pay atention if you want to buy from this platorm.

Products used:
I try to buy gold, but don't recive pack.

Service
Value
Shipping
Returns
Quality

Date of experience: April 12, 2024

Thumbnail of user jurriaanr
Spain
1 review
3 helpful votes
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February 7th, 2024

Shipment of a ring worth 1,200 euros never received and I did not called back for 4 months. At the same time, I receive an email that the case is closed because of the elapsed time. No one is available at this company. Customer "service" employees all work from home and cannot forward calls. Disaster

Service

Date of experience: February 7, 2024

Thumbnail of user richter73
North Carolina
1 review
2 helpful votes
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February 24th, 2024

If I could give zero stars I would. This company is very corrupt and allows counterfeits to be sold. Beware! Stay away. I bought a Balenciaga wallet that is not genuine. It is an obvious fake. I contacted Catawiki and they say they are investigating and that is a bunch of lies. I have posted pix showing the bad stitching. Balenciaga never stamps "genuine leather" on any of their pieces. Came in a box marked Made in PRC. People's Republic of China. I took a photo of a genuine Balenciaga wallet I own (left) next to the fake one (right) and if you look closely at the grain, you can tell it is fake. This is not leather, more like pleather. I will never do business with this company again.

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2024

Thumbnail of user arnoldf47
Philippines
1 review
1 helpful vote
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February 10th, 2024

Catawiki take high commissions and charge the buyer 10% of the value as buyer protection.
Like in my case I dint receive my item, they ignore my messages,
This was really my last purchase at Catawiki
Non trustable website

Tip for consumers:
Dont trust Catawiki

Products used:
music gear with a valueof 170 Euro

Service
Value
Shipping
Returns
Quality

Date of experience: February 10, 2024

Thumbnail of user sergeys175
Poland
1 review
0 helpful votes
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May 13th, 2024

Hello! I will now be a permanent Catawiki hater. I won a lot worth about 8k euros on April 23rd. On April 24, I made a payment for the item, and on April 25, I was charged the seller protection fee. Today is May 13th and Catawiki still hasn't seen my payments. They are not able to check their accounting by account number. The chat is sometimes available one or two days a week, sometimes there is no such button as in the photo above. On Friday after business hours, they recommend that my bank, at my expense, clarify what's wrong with the payment and say that they will wait. And on Monday morning we receive a newsletter that the buyer canceled the transaction, but we will not return the payment for buyer protection, because... It's your fault that we can't identify the payment, not us.
Support can respond after three days and with absolutely no intention of understanding the issue. I do not recommend anyone to deal with Catawiki.

PS: The money is stuck somewhere, apparently we will have to wait for months for its return.

Tip for consumers:
No support. Not at all. There is none. Fatally.

Products used:
I wanted to buy a car.

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2024

Thumbnail of user daisyl120
Indiana
1 review
8 helpful votes
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June 6th, 2023

They invited me to become professional seller in Jan 2023 and promised me a seller fees of 6%. However without any notification (no email, no message), they increased my fees back to 12.5% plus VAT. I priced my item according to 6.5% so deducted 13.5% (plus tax) away from my final sale I'm actually losing money, I almost shipped the item without noticing. I can believe such a big company they SCAM sellers like that! I won't ship my item until they change my rate back. I'm done with Catawiki

Date of experience: June 6, 2023

Thumbnail of user sera
Italy
1 review
6 helpful votes
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August 19th, 2021
Verified purchase

Here are the unique objects that many unsuspecting unconscious are happy to experience a moment of glory. Experts who have learned to find business and close the market to others in short, a platform not open to everyone or at least so they say but when you propose similar objects then the guidelines and the expert's judgment change the reason and in the photo this is just a taste where find special items.

Service
Value
Shipping
Returns
Quality

Date of experience: August 19, 2021

Thumbnail of user aldrich1
Belgium
1 review
2 helpful votes
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February 10th, 2024

Many fake ancient coins for sale watch out don't trust their experts, especially Willem knaepen! Many fakes like this Alexander coin, is sold 3 times on catawiki, they try a 4th time after 3 returns

Products used:
Coins and stones

Service
Value
Shipping
Returns
Quality

Date of experience: February 10, 2024

Thumbnail of user alexandrec
Portugal
27 reviews
99 helpful votes
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October 9th, 2022

Catawiki is no longer addressing customer issues including urgent ones. Beware!

Weeks and weeks after sending an email to Catawiki support - no reply, nothing. Only an automated message received on the same day about Catawiki's promise to reply within 2 business days.

Tip for consumers:
Do not pay the seller with cash or bank wire transfer! Always use credit or debit card in order to protect your purchase! These days mail takes months to be delivered and Catawiki only supports the buyer for the 25 days after the dispatch of their purchase, and after 25 days Catawiki automatically pays the seller even if the goods are not delivered yet to the buyer! Beware of this and many other issues such as missing pages and dysfunctional links at Catawiki that never get repaired.

Date of experience: October 9, 2022

Thumbnail of user brandtherbert
Denmark
1 review
4 helpful votes
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November 29th, 2023

Catawiki is a scam in the sense that they have no support - if something goes wrong in the transaction between you and the seller, expect nothing from Catawiki - they do not respond to your inquiries, your money is lost! Catawiki puts you in touch with interesting purchases at cheap prices - which is good - unfortunately the company Catawiki is without support when you need this, so it is therefore very risky to shop through Catawiki

Tip for consumers:
Catawiki is a scam in the sense that they have no support - if something goes wrong in the transaction between you and the seller, expect nothing from Catawiki - they do not respond to your inquiries, your money is lost! Catawiki puts you in touch with interesting purchases at cheap prices - which is good - unfortunately the company Catawiki is without support when you need this, so it is therefore very risky to shop through Catawiki

Products used:
Lamps

Service
Value
Shipping
Returns
Quality

Date of experience: November 29, 2023

Thumbnail of user royk319
GB
1 review
3 helpful votes
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January 15th, 2024

A painting I purchased from am artist in France was damaged in transit and the artist promised to replace it. 6 months on and I'm still waiting. Catawiki don't want to know and have said it's up to ke to contact the artist directly...which I have done several times to no avail.
I've deleted my Catawiki account and will now buy from reputable artists via reputable galleries

Tip for consumers:
Catawiki Customer service is ZERO out of 10!

Products used:
Purchased a painting

Service
Value
Shipping
Returns
Quality

Date of experience: January 15, 2024

Thumbnail of user imanr8
California
2 reviews
5 helpful votes
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March 1st, 2022
Verified purchase

Stupidly I have bought 5 watches from here 3 arrived broken or not functioning though described as complete, functioning, even serviced? 1 one was counterfeit and 1 was wayyyy overpriced I found out later. So yeah I learned the hard stupid way to avoid this terrible sit like the plague. The items are clearly not selected at all, let alone by experts it's no better than eBay, they take any piece of garbage and the sellers simply can get away with refusing to accept a return with a full refund, all catawiki offered me was $50 for my troubles... for a $300 piece of junk.

Date of experience: March 1, 2022

Thumbnail of user aidane3
GB
1 review
11 helpful votes
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April 10th, 2020

After more than 4 years & 2,500 sales catawiki has blocked my account as I questioned an auctioneer and point out he was listing fakes watches.
This is an amateur company with little or no support for sellers with antiquated & inflexible systems.
Sellers & buyers are nothing more than cash cows for this company, they charge 15% on sales to the seller, 9% to the buyer - ridiculously high for such poor service.
They will do whatever they can not to refund these fees leaving buyers & sellers to resolve issues themselves.
I've wasted a long time trying to make it work on here. This company is a joke. You would be well advised to use more recognisable auction sites.

Date of experience: April 10, 2020

Thumbnail of user jaya139
Pennsylvania
1 review
4 helpful votes
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July 16th, 2019
• Updated review

I finally did get a refund for the damaged fossil but it was an onerous process - emails back and forth with them, back and forth with the seller, waiting, etc. Sucked up my time for an issue that should not have been that big of a deal, since I provided photos of the damage to everyone, as well as the postal receipt for the return. They might want to instruct sellers to CAREFULLY package fragile materials - some do, some don't. I think they are still having growing pains. A negative aspect is, it's not like an actual auction where you can preview the merchandise - so, you're dependent on photographs to make a bid decision or not.

Date of experience: July 16, 2019

Got ripped off
May 23rd, 2019
• Previous review

Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit.
Buy at your own risk - would not use again.

Date of experience: May 23, 2019

Thumbnail of user shynep
Czechia
1 review
3 helpful votes
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August 24th, 2023

When you buy something, they will make you pay - after the auction - ADDITIONAL 9% FEE (?!)
The seller should cover the selling fees and not the buyer...
Other thing which I was not ok with is that the final price is the second highest bid PLUS something... in my case it was plus 10 Euro... that means, if the second best bidder put for example 150 eur - then you are not paying 151 Euro but directly 160 Euro (?!)... After this increase they will charge you - as mentioned above - +9% fee for the protection (?) and additionally other 3 eur for the same thing (yes, again protection)...
This is very strange business model, not recommended

Date of experience: August 24, 2023

Thumbnail of user pasmatony
Sweden
6 reviews
0 helpful votes
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June 2nd, 2024

Isnt going smooth when you order things. They need to check their administration I think.otherwise clear. Dont know if newstarted.

Date of experience: June 2, 2024

Thumbnail of user jeffreyp995
Malta
1 review
1 helpful vote
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September 4th, 2023

Longstanding client of Catawiki. Sellers have varying levels of dependability. To be expected.Catawiki consistently resolves issues that may arise very professionally.

Date of experience: September 4, 2023

Thumbnail of user s.korchagin
Belgium
1 review
5 helpful votes
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June 6th, 2023

Parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will wait for them to punish

BTW - my reviews on their website they delete. All other review websites - only negative reviews.

On trustpilot they post fakes positive reviews - you can see by history when they start to... very nice company :)

Date of experience: June 6, 2023

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