Very, very bad for sellers. Super low realized prices. Lots of mistakes on age/origin assessment by the "experts" who review the lots. One "expert" will declare an object as Japanese in origin while a later "expert" will state it is Chinese. Meanwhile, many weeks/months have passed. Same goes for determining genuine antique from new modern articles which are sometimes confused at Catawiki by the "experts". It seems the experts rush through your listing without carefully considering it might have greater merit than they understand. Catawiki tries to force all listings to start with no reserve, if you don't agree they won't allow your listing. Their prices realized results are very poor compared with other auction houses for comparable items. Sellers have to pay out of pocket for many costs which Catawiki makes no mention of such as taxes, bank fees, exchange rates, transfer fees and more. They also try to force you into very tight shipping costs parameters and pressure you to fall within these which often results in the seller losing money on shipping. There is no compensation for your time in wrapping the item, filling in the paperwork, travel to the post office, purchased on wrapping, packing material, tape, scissors, pens, etc., and follow up correspondence with the buyer/Catawiki/ the postal authorities in case of inquiries on the package which can be considerable. Very often, buyers will wait a long time before they pay - it could be weeks or months - you as the seller have to idea when this will happen - if ever. You can't be sure if the buyer will follow through which leaves you hanging on when/whether to prepare the package - a big issue when you have other work to tend to - also bad since Catawiki rates on your shipping performance when such issues are not your fault - their Customer service also takes weeks/moths before they respond and sometimes they ignore you all together. Then, with the non payer,after many weeks, Catawiki will announce they have cancelled the sale, leaving you out of pocket time, money, effort, and reputation which they in no way try to help alleviate even though this is a crime according to European law and they have been informed many times over via email of this - they don't care at all. And finally, the submission forms a seller has to fill out are complex and time consuming which adds to your time investment as a seller which you will never get back if the sale is cancelled – and again Catawiki offers no recourse or actions to alleviate this situation for future sales. Despite Catawiki stating they will relist you items again at the same starting price in these cases, they don't usually. They wait again a couple of weeks and then come back to you asking you to remove the requested reserve price before listing. If you don't conform, your listing allowed. And finally, sometimes buyers refuse packages, and the package gets sent back to you at your cost, creating further nightmares in communication with the buyer, the post office, and Catawiki of which again are not compensated. Having tried selling and buying on Catawiki since 2017, overall it has been a net loss when all considered and I can't recommend it to others as a result.

Account blocked... reason not to be…

Account locked… reason not cooperating with experts.there's actually a reason your items are never accepted. Example if you try to sell items in faith rings an equal ring the French expert doesn't approve it all x100 do you want the real reason? Because in all likelihood he manages his accounts n 3 all French and unique to sell., three different sellers same photos same finger holding ring, how is this possible?, The reason I think hinder the business of him. Otherwise he would have no problem accepting a similar and even the same item, among other things in the description European origin is false.because they are rings purchased on eBay at low cost from the seller Gemsporium and Egemdiamond and pongpanotgems Thai sellers passed off as European items and resold on the platform from the same, and with a reserve price. Deluding the value, the same thing applies to mineral auctions of precious stone sets. Where the usual private sellers sell, so I think they are all linked to experts, the alleged experts manage on balance the entire activity including assistance a super corrupt platform.with improbable estimate prices an estimate according to them made by buyers. They make it look like a super platform reviews among other things only by unsuspecting buyers not sellers.united with trustpilot which collects only comfortable reviews catawiki trusts. Atruspilot is obviously paid leaving out the uncomfortable ones at home but just go to other platforms and find out the truth that's why it has all positive reviews because the negative ones disappear the same thing goes for the sellers i. Whose accounts most likely belong to the experts your negative judgments disappear because they have been modified by the expert. Guidelines? A mockery as the experts BASICLY ACCUSE ME OF NOT COOPERATING WITH THE EXPERTS THE RULES ON THIS PLATFORM ARE A UTOPIA THEY ASK YOU TO START FROM A 1 AND ONE DOES IT, THEY ASK YOU TO LOWER THE PRICE AND ONE DOES IT, DECREASE 5% IF YOU DON'T SELL AND YOU DO SO, THEN YOU SEE THAT THERE ARE GEMMOLOGISTS' STONES WHERE RULES DO NOT EXIST Because they probably are. AN organized mafia-style PLATFORM. I would be the dishonest WHEN YOU SEE ALL THESE THINGS WHERE A SAME OBJECT THE SAME AS YOURS IS NEVER GOOD, THEN YOU UNDERSTAND THAT SOMETHING ACTUALLY IS WRONG, AN EXPERT SHOULD REALLY EVALUATE BESIDES DOING IT AND DOING IT WRONG, THEY MANAGE EVERYTHING ESPECIALLY INTERESTS AND THINKING OF BECOMING A PRO SELLER WOULD HAVE BEEN A GREAT DISAPPOINTMENT. EVEN IF THE EXPERT HAS FULL AUTHORITY THIS DOESN'T MEAN ABUSING ASSISTANCE DOESN'T EXIST BECAUSE THERE IS SOMEONE ABOVE THE EXPERTS A DIRECT RESPONSIBLE Noooooo YOUR ANSWER HAS NO FOUNDATIONS TELL ME WHY FLOCK APPROVES TO THREE EXCLUSIVE ACCOUNTS? TELL ME WHY THEY CAN'T PARTICIPATE IN AUCTIONS OF PRECIOUS STONES? TELL ME WHY YOU APPROVE TO CERTAIN SELLERS OF EVERYTHING? TELL ME WHO TOOK THE DECISION TO BLOCK ACCOUNT AN EXPERT? SPEAK AND SHOOT JUDGMENT BECAUSE IT'S EASIER speak without foundation. Do you know why because assistance is also managed by experts. CATAWIKi is a good platform but corrupted by those who work on it. Who looks after his own interests It is evident that my question and review is not as relevant to the answer as usual
Our platform thrives on equality, transparency, and objectivity. YOU SEE LIKE NO WHAT YOU SAY?

We are committed to treating each user fairly, without making differences. HOW NO, YOU CAN'T SEE IT?

With regards to concerns about preferences among our experts, we would like to clarify that any form of bias or favoritism is strictly prohibited on Catawiki. FALSE for those who are sellers it is clear example rings of faith Sephiroth, le toitdumonde, arcanor only non-professional sellers to sell accounts managed and connected to Flock with very high probability same photos, same finger, different sellers answer this question instead of talking nonsense I could continue with Esposito.lillyopas account franco, old 59 super favorites or related to your own business BEFORE YOU WRITE $#*!S MAKE SURE THANKS YOU WILL BE REVIEWED ON ALL SOCIAL MEDIA WITH PHOTOS AND ALL THE ANOMALIES OF UNIQUE ITEMS I'm sorry only one thing the senseless blocking of my account only because I unmasked HOW THE ALLEGED EXPERTS ACT AND THEIR MAFIA-STYLE POWER. Among other things, tell the expert that the Amber eggs that he has been approving for years are all resin with a fake bee. And they continue to do so, unique object... you can find them on eBay already tested by me total resin and fake bee probable account of some expert otherwise they would have removed it I DIDN ' T BENT TO THEM.

Date of experience: August 23,2023

Never got the product, nor reimbursement, money seems practicaly stolen DO NOT RECCOMMEND stay away.

Pros - Diverse product selection, easy to use interface, fairly consistent and functional phone app on android.
Cons - slow to respond to buyer inquiries about product, lacks the ability to ask seller questions prior to sale, no authenticity guarantees or certificate, repeated errors and overcharges on multi sale freight shipoing costs while generally unresponsive to customer support emails at least 50% of the time, other responses took 2 days minimum. General failure ton prioritizie buyer protection and buyer process support. They will 'accidentally' charge you excess fees by not consolidating shipping. This is done by dispersing a single sellers identical product across several auction curators and then trying to charge shipping fees for each curators "individual auction" on the same day from the same auction event at the same time. When you catch it they are either unresponsive or delayed and you have to find ways to back door communicate with the seller because they restrict seller message access until after you pay the excess fees at which time it is impossible for the willing seller to refund.
Cancelations of sale - had this happen multiple times where an item didn't go as high as seller probably wanted. So after the sale, seller claimed product quality issue only to see it show up again on the same auction or on Ebay. Refund then took 2 weeks. I actually bid on the same product on Ebay that I had bought already on catawiki while the seller was 'cancelling" my sale due to lack of product availability? Catawiki never responded to that information. Separately a seller sold product but then didn't have it for fulfillment. Seller supposed to ship in 3 days took 3 weeks and over 21 days with 5 help requests sent, catawiki never answered or followed up. They won't step in and help or protect a buyer. Over 80 transaction on platform and now suspending use until they resolve service, payment and communications issues. Oh and one last thing when a seller contacted me saying he hadn't been paid by Catawiki and threatened me, they never responded to repeated requests for help. Had to secure my own legal support and file my own complaint with law enforcement. When offered that information, Catawiki never responded.
Great website terrible serivce.

Let me start with the fact that I've been a buyer on Catawiki for a few years and have purchased a number of expensive items amounting to over €*******.
After my latest experience I'm convinced Catawiki is out to scam you or have you scammed by dishonest sellers and they're not going to do anything about it, as long as they're getting their commission.

I bid on the lot ******* and won it. The total amount to pay was almost €******* plus thousands of Euros potentially to pay to the customs since the item was listed from outside the EU. Right before submitting the payment I noticed that some photos in the listing have different background and resolution. Quick check online - and viola! This catawiki seller from Turkey using stolen photos from an active ebay listing based in California, USA. And catawiki's expert Stefani Markovic has approved this fraudulent listing. I've emailed Catawiki and warned them about the stolen photos in the listing, got ZERO reaction to my concern! Four emails sent to them - they were completely ignoring me for weeks, constantly sending me reminders to pay for this fraudulent lot. They were pushing me to pay for something the seller evidently doesn't have! Ignoring all the evidence of the fraud I sent to them! This company will have you scammed and you'll lose your money!
Now they've cancelled the transaction due to non-payment from my side. How funny! Not due to the fraudulent intentions of the seller but due to me not willing to get scammed this time and pay for something the seller doesn't even have. They're expecting me to pay auctions fee €751.77, while holding €1000 of my money they charged as bid pre-authorisation. Catawiki, you'll not get a cent from me! Should you continue holding my €1000 further or try to collect the fee, you believe I owe you for this fraudulent lot, there will be legal intervention. It won't be difficult to prove that the listing on your platform for which you're expecting me to pay is a fraud with stolen photos and copy-pasted description from another ebay listing. All screenshoted and documented. In all seriousness, I am willing to go the legal route as I should have done with your platform in 2021, when I received my purchase with advertised inclusions missing.

This company has a history of approving lots with stolen photos. I fell for this scam in 2021 when the invoice in the pictures was not sent with the item and turned out, the seller never even had it, just found a photo online and put it in the listing to get the listing approved. Their "expert" - Stefani Markovic, lacking competence for authenticating handbags and requests a photo of purchase invoice to approve a listing. This pushes the sellers to steal the photos of invoices from other listings online to get their auction approved. In the end, it's the buyer who gets screwed.
Catawiki is dishonest and not willing to accept any responsibility for fooling their customers! Instead they just opt to ignore you and keep your money - they are thieves! Buy at your risk! Make sure you take extra measures to protect yourself such as paying with a credit card NOT BANK TRANSFER! Be prepared to pursue your issue with them legally! Perfect if you have legal insurance to cover the cost, as I do

Below is my letter of complaint to Catawiki Customer Support. My photographic evidence was not accepted by their messaging service. I attach the Catawiki Webcare Team reply. A month has passed and several email interactions between Catawiki and myself have not resolved the question of fraudulent practice. Since writing this first email I have discovered a total of thirty nine paintings which necessitate investigation for malpractice by their sellers. I have not been informed of any concrete action taken by Catawiki in this regard, (reimbursement of duped buyers for example) apart from a promise to keep an eye on the three dodgy sellers in the future.
Dear………….,
I wish to bring to your attention an extremely serious matter, regarding two of Catawiki's "PRO TOP" sellers, which I am sure will be of interest to you.
My suspicions were first aroused in 2020 when two years after my purchase of a painting, lot number *******, I removed the glass from the frame and found traces of paint which was still wet (!) adhering to the inside of the glass.
Another painting from the same seller bought at around the same time and purporting to be by Giuseppe Aureli, lot no. *******, I recently find to be mere copy of a finer work.

I decided to take works sold by Catawiki which claimed to be Giuseppe Aureli (1858-1929) as a sample and research them as being potential frauds.
Here are some of the results, in chronological order, of my findings:
02.12.2018. Lot number *******. Painting entitled Odalisca signed G. Aureli
(this the painting I unfortunately bought)
Is a COPY of Fatima by Jules Joseph Lefebvre (1836-1911).

20.01.2019. Lot number *******. Painting entitled Figura della Classicità signed G. Aureli
Is a COPY of Cleopatra by J. W. Waterhouse (1849-1917).

13.02.2019. Lot number *******. Painting entitled Figura Neoclassica signed G. Aureli
Is a COPY of Sappho by Alexandre Isailoff (1869-?). See attachment 3.

12.01.2020. Lot number *******. Painting entitled Ritratto di Donna signed G. Aureli
Is a COPY of Dejando el Harèm by Vicente Palmaroli y Gonzales (1834-1896).

We can exclude any fantastical notions that Giuseppe Aureli copied famous paintings and signed them as his own work. He was a successful artist in his own right.
I refer you to an exhaustive and illustrated list of 184 original works by Aureli:

None of the above Catawiki listings used the words "copy" or "after", none of them mentioned the works' original artist and all of them bear the words "Signed G. Aureli". The descriptions neglect to say that the signatures are false.
I repeat that the above examples are the results of research into works claiming to have been painted by only one artist. If in just one morning's study I have found 4 clear examples of blatant fraud, I hate to think of how many others remain undetected. Probably dozens and dozens. My suspicion is that some Catawiki sellers (perhaps in collusion?) have a 'stable' of artists who produce copies for sale on internet bearing false signatures which the unwary or gullible buyer will bid for.
In the past I was myself amongst those incautious buyers. I am annoyed with myself, but also angry with Catawiki for allowing these situations to continue. Two "Pro, Top" sellers are obviously favoured clients at Catawiki: money-makers extraordinaire! But the Catawiki promise, "Experts you can count on" and Catawiki's claim of "commitment to trust and safety" are apparently nothing but empty slogans.

Such disregard of buyers' interests, whether by negligence or design, infuriates me.

I am considering taking further action regardingthe sellers in question, but await your exhaustive reply before making my decision. I wish to be informed of the action you take.

Regards,
Stephen Barley
Rome.

Edit
Reply from Catawiki

Feb 1,2022
Dear Stephen,

Thank you for reaching out to us regarding suspected fraud on our platform.
At Catawiki, we take these such claims extremely seriously.

We notice that you have sent this email to us a day ago. A member of our customer service team will be in touch very shortly to inform you of our next steps in this claim since this matter was brought to our attention.

Please be assured that this matter will be escalated and we will be investigating this case very thoroughly with all the information available.

Catawiki has a zero tolerance policy on these such matters and necessary action will be taken against any accounts vound to be in violation of our user agreements.

You will hear from us very soon.
Thank you for bringing this to our attention.

Kind regards,
Rosa
Catawiki Webcare Team
https://www.catawiki.com/en/help

IT IS THE BADDEST SITE.
AVOID! IT IS THE WORST OF ALL KIND
KEEP AWAY FROM THIS FAKE ANEDOTE!

AVOID!

As a member of Catawiki i was initially welcomed and invited to sell my items for free valuation by "apparent" experts who has sofar disagreed, changed opinions, ignored my mail (despite an automated system confirming the email submission) as well as rejecting items based on rules which seem to be applied differently! But perhaps most disturbing is the attitude and language used by some so of the freelance so called "experts", whom seem to "dictate" a value rather than to suggest a valuation. And If you disagree they will simply NOT LIST YOUR ITEM or keep you waiting for weeks after weeks or simply ignore you instead to reject your item etc Example, i have had two items listed since beginning of NOVEMBER on weekly auction. Only if i agree with whatever valuation set by their "experts" i may be lucky to see my item go to auction. The concept of Catawiki is as good as it gets, however the people used and the actual application is not functioning as it should which is why Catawiki service level is in my opinion very poor reflecting to the costs of 12.5% plus VA. Before i decided to publish my experience i honestly tried to engage my self in a constructive way with Catawiki and my disapproving of some not all valuations. It is unfortunate that some individual CAN and WILL block your listing should you disagree with their RESERVE estimation and this can vary to the many auctioneers.It is a very CONFUSING and TIME CONSUMING place to sell your item. I have therefore taken my items off this auction house to work with a more organized and responsive auction house. Catawiki is perhaps an auction house suitable to those who are willing to sell at any price, and that applies for valued item and high end products. Catawiki requires to review some of their policies and ensure training to their freelance auction house as many are certainly NOT the experts they claim to be. In addition to create Templates as standard response to standard questions or infos as much of the translations can sound condescending to the sellers which may not result in the best response after all.Am i disappointed? Yes i am as i placed i hope on an auction house selling worldwide as the alternative to Ebay and others. Unfortunately Ebay seem to be a long way better in comparison which was not what i hoped for. Its obvious that i am not a great Ebay supporter. However i leave it to the many people to decide and make their experience. Good luck fighting...