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L S.

Contributor Level

Total Points
189

1 Review by L

  • catawiki

12/9/16

As a member of Catawiki i was initially welcomed and invited to sell my items for free valuation by "apparent" experts who has sofar disagreed, changed opinions, ignored my mail (despite an automated system confirming the email submission) as well as rejecting items based on rules which seem to be applied differently! But perhaps most disturbing is the attitude and language used by some so of the freelance so called "experts", whom seem to "dictate" a value rather than to suggest a valuation. And If you disagree they will simply NOT LIST YOUR ITEM or keep you waiting for weeks after weeks or simply ignore you instead to reject your item etc Example, i have had two items listed since beginning of NOVEMBER on weekly auction. Only if i agree with whatever valuation set by their "experts" i may be lucky to see my item go to auction. The concept of Catawiki is as good as it gets, however the people used and the actual application is not functioning as it should which is why Catawiki service level is in my opinion very poor reflecting to the costs of 12.5% plus VA. Before i decided to publish my experience i honestly tried to engage my self in a constructive way with Catawiki and my disapproving of some not all valuations. It is unfortunate that some individual CAN and WILL block your listing should you disagree with their RESERVE estimation and this can vary to the many auctioneers.It is a very CONFUSING and TIME CONSUMING place to sell your item. I have therefore taken my items off this auction house to work with a more organized and responsive auction house. Catawiki is perhaps an auction house suitable to those who are willing to sell at any price, and that applies for valued item and high end products. Catawiki requires to review some of their policies and ensure training to their freelance auction house as many are certainly NOT the experts they claim to be. In addition to create Templates as standard response to standard questions or infos as much of the translations can sound condescending to the sellers which may not result in the best response after all.Am i disappointed? Yes i am as i placed i hope on an auction house selling worldwide as the alternative to Ebay and others. Unfortunately Ebay seem to be a long way better in comparison which was not what i hoped for. Its obvious that i am not a great Ebay supporter. However i leave it to the many people to decide and make their experience. Good luck fighting...

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L S.'s review of catawiki earned 9 Very Helpful votes

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