catawiki

I bought a ring online and it was incorrectly advertised. The vendor agreed, I returned the item and received a refund. However, I have not received a refund of the import duties and Catawiki are refusing to assist me in obtaining this. I have been left to deal with the vendor and HMRC with no support whatsoever.

Every seller is rated by a reviewscore. Say 90% is ok. Vip seller who have a bad reviews score are protected by Catawiki. They donnot show this rate anymore so people must look at alle the reviews. And they switch bad reviews into neutral review at these sellers. So when u look at negative review u will not find so many.

Many of my items were sold through Catawiki, but they refuse to issue the payout for those items. They keep contacting the finance department which does not give any reason on the delay!
ALL of the items have been DELIVERED and ALL buyers are happy with their purchases.
I have been waiting for my money for more than a MONTH now!

Be Aware when selling on the platform! Expect to wait a looong time for the money to appear in the bank account!

You can all check thay i have a 93.3% positive feedback, but that wont matter! User on Catawiki: user-eedaa2b

Dishonest sellers are allowed and tolerated on the site.
Within 14 days, only twice did customer support respond with some automatic replies to my many complaints that the seller had taken huge advantage of postage (for two smaller lamps, he charged two postage fees without the possibility of combining = 78 euros. He sent the lamps unprotected in one package for GLS price = 22 euros.The seller was not responding. Everything takes so long with no answers from Catawiki, no one is really dealing with your complaint, some kind of attrition strategy. For the dissolution I hardly received a voucher from Catawiki that I have to redeem within a year on Catawiki platform.
The dishonest and ignorant seller despite total 47 obvious negligence and scams (out of 304 "deals" in one year) continues to happily sell, posing a danger and inconvenience to future buyers. This is not safe.
I also think that the seller somehow gives himself positive reviews - more than 80 reviews one after another from the same buyer. Texts are either OK or in many languages copied from previous buyers. I believe these reviews came after, to offset negative reviews, because he never sold anything to the same person so many times. Strange

Someone was bothered by my review because it was removed from Google.
BR M

I encountered blatant indifference and dishonesty from Catawiki. As a loyal customer who frequently participates in their auctions, I acquired two items: an inkwell and a set of scales.

The inkwell faced delays in shipping, and upon inquiry, the owner claimed illness but assured me of a timely delivery. However, Catawiki transferred the funds to the seller without confirming delivery on my account, and attempts to contact the seller were futile as the chat had been closed.

The second item, the scales, also led to unpleasant experiences. The seller insisted the item was lost in the mail, shifting the responsibility onto me. Discovering a resale of the same item, I contacted Catawiki but received no response. After attempting to delay the sale through an auction win, my account was subsequently blocked.

The catastrophic lack of responses from Catawiki and their disregard for addressing the issue raise doubts about their honesty and the safety of buyers. Such situations negatively impact trust in the company.

Item received did not match the lot description 'new/unused'. This limited edition crystal figurine arrived with brand packaging box missing - which is an integral component - and remaining brand packaging arrived damaged, marked & torn which reduces the overall value and appeal of the item. Damage was not shown in lot photos & seller claimed missing box had been included and sent and that customs staff must have lost it/caused the damage (Customs had not opened the parcel). Claim submitted to Catawiki supported by photographic evidence of the damage but the so called experts stated the item matched the description! A complaint from me about this decision resulted in the original decision being reviewed - with same outcome and no further feedback from Catawiki - even though the seller acknowledged the issues in writing to me offering a 30% discount/refund if I kept the item and Catawiki knew this. Despite Catawiki deciding there was no issue with the item received, I was offered a 50 € Catawiki voucher compensation when claim first denied then this increased to a 100 € voucher after the review also turned down my claim. Why would you offer 'compensation' if everything went well? Doesn't make any sense. I am seriously unhappy and stuck with a damaged item costing well over £1000. Also, the customer service turnaround times for claims is ridiculous. I waited one month for a final decision and had to chase this up several times by email and phone to get any response. I do not recommend Catawiki and would urge caution when using.

Received an incomplete lot and thus wrote a negative review about the seller. Then Catawiki changed my review to neutral with positive text.

Buyer beware, Catawiki is a dishonest auction site.

Had a carpet worth 1500 euros for sale on here and the guy who bought it complained it had faults and they weren't visible on the pictures. The faults weren't there before I sent them and everything was visible. Catawiki told me they accepted his complaint and he would send my item back. It was obvious he had a personal relationship with experts or peoole working there. The guy then complained that he needs to pay 100 euros to send it back and Catawiki then told me to give him another 100 euro to send my item back. He never sent my item back and Catawiki gave him his money. Mails with them are ignored or answered in snarky ways and on the telephone they just laugh at you because they know you can't file an overseas complaint or get an international lawyer. These people are thieves and crooks.

It is a pity I didn't take take time to find reviews on CataWiki before placing a bid. This is a site where one gets the idea that everything is reputable. There is a picture of an expert. One gets the idea that the products are checked by that expert. After my experience now I would say all fur coat and no knickers.
After my negative experience with CW I asked to speak to that expert. They say I can't. In theory it is possible that the so called experts don't even exist.
I made a bid on a violin which on arrival showed a fatal flaw. The neck is at a wrong angle so it is only playable if an expensive repair gets done. The seller claims ignorance 'selling for a friend' but was knowledgeable enough to not show the flaw on the photographs. This makes the item unfit for purpose. He didn't want to accept a return and CW claims the item was as described.
CW answers calls and emails but to no satisfaction and so far I have not spoken to an expert, but I did notice that they now have a different expert for violins since my purchase in February.
Do not buy with this bunch as pigs in pokes are waiting for you.

Sellers beware. Catawiki is run by the auctioneers, some are good, others very poor & not fit to call themselves auctioneers. Disagree with their comment, you get banned and ALL OF YOUR MONEY HELD WITHOUT ANY RIGHT OF REPLY FOR AS LONG AS THEY SEE FIT.
After 5 years and tens of thousands of euros in fees I was banned for asking an auctioneer why he had denied my listing but allowed 4/5 others the same. I've attempted to file a complaint but there is no recourse for wronged sellers.
I am now going to seek legal action following my funds being held illegally for over 2 months.

You've been warned! Sell elsewhere.

Slow service, high fees, terrible customer service, "experts" are clueless (approving obvious fakes, disapproving obviously genuine items, ridiculously inaccurate estimates of value, arbitrary changing of requirements which wastes ridiculous amounts of time). If you send an email to the info@ address to complain about the behaviour of an auctioneer you will get an automated response (if you are lucky) to say the complaint has been sent to auctioneer you complained about. And then, surprise surprise, you won't hear from the auctioneer. Completely unprofessional in every respect. Don't waste your time or your money. Unfortunately it is not possible to give a rating of minus five stars.

UPDATE: Catawiki has responded with more nonsense below. Two months previously I listed and sold items almost exactly the same as the ones they rejected this time. At that time this type of item was acceptable and now it is not? And there are many other similar items currently for sale on the site. Are they suitable or not? This stock reply was obviously written without any research into what actually happened and I have still had no reply to my official complaint. You can expect this type of nonsense from Catawiki. Unbelievably bad. Go somewhere else. Anywhere else! Google - catawiki swindle - or Google - catawiki reputation

I won a bid for four "vintage" wooden boxes.

The parcel was delivered on Friday and I could only open it on Monday, due to national bank holidays.

The boxes smell terribly musty and are infected and covered with mold inside. It's impossible to use them for storage, since they are unhealthy.

The seller didn't respond to my complaint messages, so 4 days after receiving the order, I decided to claim at Catawiki itself to get my money back and have the biohazard goods taken away.

The claim has been rejected by Catawiki considering that the 3-day deadline for claiming has been exceeded, and they oblige me to pay for the return shipment (which costs more than the boxes) to get the refund.

There is no real coverage for receipt of damage goods, even if they know that it's a potentially harmful merchandise for health.

You can't trust Catawiki, since you can receive damaged or infected products and they refuse any responsibility on quality or health check on them, even when they charge you for that.

I´m so disappointed with Catawiki. My very first auction I purchased THREE items and it took weeks to arrive and EVERY item arrived broken. You can speak with no human at Catawiki regarding the problem, only a HELP (not) menu that indicates you should contact the Seller. I did, but to return the broken items I would be responsible for 3 new return shipping costs to three countries and I had already paid shipping costs PLUS the Catawiki commission fee and their ripoff 9% protection fee. This site is a joke and the joke is on the consumer. I believe the 5 star ratings are internal from their side. BUYER BEWARE!

Not worth the hassle of taking time to list quality art to be rejected by clueless "experts"
The stuff on display is pure rubbish. A joke

I wonder how it is possible for me to be denied absolutely all the artworks for 2 months now, by a single expert.
I started selling my paintings in February and I think I had a very good start, with wonderful feedback from customers.
Later, when this expert started repetitively refusing all my submitted paintings, I started to approach other styles and topics, taking into account that standard feedback that is sent when an object is rejected by this platform. The biggest dilemma I had was when 3 works already accepted, were eventually denied:
1. Lot NO. ******* - which was not paid by the winner of that auction (March 18th) and should have automatically entered the next appropriate auction. Please note that the 'Re-auction unpaid objects' option (which provides that "Any unpaid objects will automatically be added to the next applicable auction"), has been active since I made this account.
2. Lot NO. ******* and Lot NO. ******* (Closed in April 18th) - which I initially submitted with the price reserve, then, for as they did not reach this reserve, I submitted them again without a price reserve and they were rejected by the same expert, who had initially accepted them. I was informed by the site that these objects will no longer go through the evaluation process, following them to enter the next appropriate auction, as well as the Lot NO. *******.
Therefore, I thought that maybe it was an error, so I added these 3 works again and left a message for each, for the expert who was to receive them (same "expert"). In 30 minutes I received the classic email with the standard text for rejected items...

This is my first time To try catawiki. I try to bid and after sometime i recieve an email stating i had to pay for the bidding fee bcoz i diddnt get the item. In fact i was not aware and was notify i won the bid. And its ridiculous

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Natalie Mir
Natalie Mir
4 reviews
1 star: Bad
2 minutes ago
Fraud charges
I had a terrible experience with Catawiki. I won an auction for a pair of earrings and Catawiki charged my Visa right away but for some reason charged 5 less. I tried numerous times to pay the outstanding amount of 5using my credit card but their system would refuse the payment. I contacted the customer service that after a week suggested that I make a money transfer. I did that but apparently it was too late, the auction was cancelled. But Catawiki NEVER credited back the money for an item I never received. So now, after 10 months of trying to get my money back I have to file a fraud charges against the company.

I thought I should shear my experience
Following some broker on Instagram, I end up losing my saving money and profits. With the help of ' WIKIHELPDESKS@ G-MAIL. COM ' I was able to retrieve my losts

I bought a rough opal via the Catawiki platform, the photo displayed a very vibrant multi-coloured rough opal with lots of blue as well as other colors. But what arrived was an opal that was pretty much colourless with some small minute color tinges when put in water. I asked Catawiki to intervene as well as request for a refund, because there was a gross difference in the actual good to the photo. Catawiki rejected my claim on the basis of their in-house expert's opinion and seller's feedback that the opal needs to be placed in water for there to be colors. I have purchased plenty of opals, precious stones and crystals from a variety of platforms in the past, and this is the first time I have seen such dramatic difference in the final good to the picture for stones and crystals. I am placing here the comparison of the actual photo on the site, versus the photos I took of the actual piece and one of which is in water. I am disappointed in Catawiki's customer service, integrity and their lack of protection of their buyers. Avoid this platform altogether.