catawiki

I bought a rough opal via the Catawiki platform, the photo displayed a very vibrant multi-coloured rough opal with lots of blue as well as other colors. But what arrived was an opal that was pretty much colourless with some small minute color tinges when put in water. I asked Catawiki to intervene as well as request for a refund, because there was a gross difference in the actual good to the photo. Catawiki rejected my claim on the basis of their in-house expert's opinion and seller's feedback that the opal needs to be placed in water for there to be colors. I have purchased plenty of opals, precious stones and crystals from a variety of platforms in the past, and this is the first time I have seen such dramatic difference in the final good to the picture for stones and crystals. I am placing here the comparison of the actual photo on the site, versus the photos I took of the actual piece and one of which is in water. I am disappointed in Catawiki's customer service, integrity and their lack of protection of their buyers. Avoid this platform altogether.

No email no customer service number. Payments date changed constantly to gain there interest by holding and manipulating dates and shipment transit info

On February 9th, i won a bid on an item at Catawiki. After one month and since the item ordered never received, i requested an ivestigation to be made by Catawiki and to proceed with total refund. After repeated messages, i received a message from Catawiki on March 26th asking me to confirm i wish the total refund in order from their side to proceed threafter with crediting my account. Even though i immediately confirmed in written, up to now April 16th no refund received by Catawiki and they also stopped replying to my messages.I dont feel safe bidding on catawiki anymore cause it seems to me that if a seller doesnt send you the product or any other problem arise with its shipping, things get complicated, contact with Catawiki is not efficient and generally i feel unacceptable for Catawiki or any other company not to refund a customer after over 60 days without receiving the item.

Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain.

Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse.

The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy.

If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.

The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund.

New As per the definition of new the items are NOT NEW.

Sealed fasten or close securely this is not fastened or closed securely again the descriptions are false. It has no seal, is not secured securely with a sticker etc.

The fact that they are advertising products as sealed when they are not is against the
Trade Descriptions Act 1968 which prohibits false trade descriptions.

THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE!

DO NOT BUY FROM THIS COMPANY!

Buying a "unique" numbered edition of art can be Fraud because you are most likely to find the same piece of art a week later but in a new numbered series.

Only one... never order something from there ///// thieves. Never...thieves...
Never...thieves never...thieves never...thieves

So I bid on 3 paintings and won all three. I go to pay, and I get declined. The site advises me to contact my credit card. I contact my credit card and they tell that they didn't get any request for approval. I email Catawiki and explain the situation. According to their website they are suppose to respond within 2 business days. After three business days, I get no answer, but I do get a nasty email saying I late with my payment. In reality, according to their site I have three business days to pay. I call them and explain the situation and complain about receiving the nasty email and not receiving an answer to my email. The answers I get are the they have no control over the emails that their computer sends out and that they can't always get through all the emails they get in a timely fashion. The representative said that she will escalate my issues to financing department and get back to me with a solution. After another three days of waiting, and not getting any answers, I tried my credit card again and this time was successful.

So called experts, especially '' Mr. Carlos Peña Renis '' expert in '' Jewelry '' category is very arrogant, rude & unprofessional.
I have seem many sellers, who are complaining against this person, because so called expert has been rejecting many lots ( items) from many sellers without any reason even their items are certified by reputed labs in the EU.
And now all these sellers are turning back to eBay & etc selling sites.
Which indeed is not only a big loss in terms of '' Revenue ''for Catawiki but also losing many sellers, because of these type of unprofessional & rude experts.
A group of sellers from UK, Germany & France have tried to contact the Higher Department in Catawiki, but as you know Catawiki's customer service is completely broken down.
I even tried many times to reach their higher management and to explain them that they are losing a huge sum of money, but no one cares and you are not connected to the right people.
The higher departments infact they dont know what is happening in the lower part by these so called '' Experts '' which is harming their hard work.

STAY AWAY. IF YOU ARE DUTCH THEY LOVE YOU. IF YOU ARE AMERICAN THEY TELL YOU TO f OFF. ACTUALLY, THEY DO NOT RESPOND AT ALL AND THEY ALLOW DUTCH SELLERS TO STEAL FROM AMERICAN BUYERS.

CATAWIKI IS A CORRUPT COMPANY - PLEASE STAY AWAY IF YOU ARE FROM THE U.S.

IF YOU BUY SOMETHING THE SELLER CAN LIE ABOUT THE ITEM AND SEND IT WITH NO PROTECTION.

SIX MESSAGES TO CUSTOMER SERVICE AND NOT ONE REPLY AND MESSAGE TOI THE DUTCH SELLER? HE JUST LAUGHS SINCE HE KNOWs CATASNEEKY ALLOWS HIM TO LIE AND STEAL MONEY FROM BUYERS.

TERRIBLE DUTCH COMPANY WITH NO BUYER PROTECTION SO YOU HAVE TO REVERSE CHARGE YOUR CREDIT CARD THE LENS BELOW WAS LISTED AS MINT. LOL FULL OF FUNGUS AND HAZE USELSESS

I

They don't respect artists or their paintings, they want to sell for nothing or don't even allow auctions, I wouldn't recommend it to anyone involved in art, it's a joke.

BE AWARE. THE JEWELLERY ON CATAWIKI IS VERY BAD. THEIR "EXPERTS" ON PURPOSE PUSH THE ESTIMATION UP. QUALITY VERY POOR. JEWELLERY HAS VERY BAD AND NON RECOGNISED CERTIFICATES. BE AWARE OF IT. AVOIR TO BUY ANYTHING FROM THAT WEBSITE

Fraudsters, the worst possible place to buy. DO NOT USE THIS WEBSITE. Advertizer misrepresented, missold, and still my money is taken from me and not refunded. Just the worst possible customer experience

I listed few items in the Jewelry Category from Israel, but this Expert Carlos Peña Renis rejected the lots because he did not like it, even i had certificates from GIA which is well known all over the world.

I searched and found out that this Expert is linked to few selling accounts from Spain and Netherlands,
And we suspect that these accounts are related to Mr Expert Carlos Peña Renis.
Because all sellings are done in these few specific accounts and not other sellers are allowed easily by this Expert.
Therefore becareful with this expert, who will waste your 1 month and after that he will reject your lot because he does not want competitor.
From Israel we sellers have gathered and tried to contact the Catawiki, but waste of time.
Hope the CEO and other Managers can see these posts and take an action as soon as possible.

Catawiki clearly manipulates reviews and removes negative reviews. I had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. Afterwards that are the rules and that is not my discussion.

I kindly contact the seller and the seller agreed to reduce the price of shipment. The 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed.

I kindly contact the seller to discuss this as he promissed me something different. I waited a few weeks for his answer. Which did not come

Today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral.

I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments.
So before you buy on catawiki: 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request.

My conclusion is that seller review is a scam, as illustrated.

Could not contact the seller after winning the bid. No customer support. Nothing delivered. Feels like a sham!

Isnt going smooth when you order things. They need to check their administration I think.otherwise clear. Dont know if newstarted.

Catawiki, an opportunity for scammers, theives, to hide behind a company that offers:
NO GAURENTEE
NO SUPPORT

You purchase at high risk of being scammed by the seller.

My seller GOVI based in Turkey
Numerious emails to seller; NO RESPONSE

Purchased Omega watch failed within 1 month, pay by credit card then, Option from UK SECTION 75 with your bank