Dasha S.

I encountered blatant indifference and dishonesty from Catawiki. As a loyal customer who frequently participates in their auctions, I acquired two items: an inkwell and a set of scales.

The inkwell faced delays in shipping, and upon inquiry, the owner claimed illness but assured me of a timely delivery. However, Catawiki transferred the funds to the seller without confirming delivery on my account, and attempts to contact the seller were futile as the chat had been closed.

The second item, the scales, also led to unpleasant experiences. The seller insisted the item was lost in the mail, shifting the responsibility onto me. Discovering a resale of the same item, I contacted Catawiki but received no response. After attempting to delay the sale through an auction win, my account was subsequently blocked.

The catastrophic lack of responses from Catawiki and their disregard for addressing the issue raise doubts about their honesty and the safety of buyers. Such situations negatively impact trust in the company.