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I finally did get a refund for the damaged fossil but it was an onerous process - emails back and forth with them, back and forth with the seller, waiting, etc. Sucked up my time for an issue that should not have been that big of a deal, since I provided photos of the damage to everyone, as well as the postal receipt for the return. They might want to instruct sellers to CAREFULLY package fragile materials - some do, some don't. I think they are still having growing pains. A negative aspect is, it's not like an actual auction where you can preview the merchandise - so, you're dependent on photographs to make a bid decision or not.
Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit.
Buy at your own risk - would not use again.
Jay A.'s review of catawiki earned 4 Very Helpful votes
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This title "Buyer Protection" is only for making money. Catawiki only protect company that they...
