catawiki

A terrible platform, like a seller, I want to say that the attitude is just so bad, you can't even imagine. There are experts who do nothing like in the latter case. I laid out the lot in excellent perfect condition. The same one has already been sold on Catawiki. And the expert confirmed and then began to literally mock. Allegedly, he doesn't like the price for sending. I tried to explain to him, I was ready to take a screenshot, and show him a check payment for the last delivery. They're just incompetent people who don't want to lift their $#*! off their chairs. I have good feedback from customers, it's my hobby, not work. There are a lot of bad people there. They not respect the sellers, and clients also.

Shipment of a ring worth 1,200 euros never received and I did not called back for 4 months. At the same time, I receive an email that the case is closed because of the elapsed time. No one is available at this company. Customer "service" employees all work from home and cannot forward calls. Disaster

Beware! I put in a $1750.00 Euro bid on an item with an estimate of $1200-1500 Euros. The reserve on this item was $1200 Euros. I confirmed this reserve with the Buyer after I paid for the item. The second highest bidder was $270 Euros. That's right, $270 Euros. So rightfully, I should have been the successful bidder at $1200.00 since that was the reserve. That did not happen. I was charged the $1750 plus commission and shipping. What is worse is that I confronted Catawiki about this issue and they ignored my request for an explanation as to why I was charged $1750. Other reviewers mention the total lack of response from Catawiki. Just know that if there is a problem with your purchase, Catawiki will act as if you don't exist. Buyer beware!
Note: I have posted two photos. Look very closely above where it says "What happens next" in the first photo. There you will see barely legible in green, "Your winning bid: €1750". The second photo shows all 4 bids.

When you buy something, they will make you pay - after the auction - ADDITIONAL 9% FEE (?!)
The seller should cover the selling fees and not the buyer...
Other thing which I was not ok with is that the final price is the second highest bid PLUS something... in my case it was plus 10 Euro... that means, if the second best bidder put for example 150 eur - then you are not paying 151 Euro but directly 160 Euro (?!)... After this increase they will charge you - as mentioned above - +9% fee for the protection (?) and additionally other 3 eur for the same thing (yes, again protection)...
This is very strange business model, not recommended

Longstanding client of Catawiki. Sellers have varying levels of dependability. To be expected.Catawiki consistently resolves issues that may arise very professionally.

I have won 6 art items and all were as described. Exactly. I love them all. Two of them were slow in coming to US from Europe. This was certainly not the seller's fault and when I notified Catawiki that they hadn't arrived when expected, for the first one they followed up with the seller who was able to get it out of customs. For the other one they investigated and found it had been handed over to USPS. They gave me the tracking number and I filed a request on the USPS website and the post office found it and delivered it a few days later. I was so pleased with the quick and personal responses that I commented to them that I was impressed with their customer service.

On the other hand I have seen some jewelry and loose gemstones on Catawiki that were clearly of poor quality and I'm sure that a less educated eye might have thought they had bid on something of better quality. So it's worth reading the description closely because the sellers are encouraged to point out every chip or sign of age or damage. Also there are many closeup pictures of items. One should look at them and also consider the size as listed.

Isnt going smooth when you order things. They need to check their administration I think.otherwise clear. Dont know if newstarted.

Catawiki take high commissions and charge the buyer 10% of the value as buyer protection.
Like in my case I dint receive my item, they ignore my messages,
This was really my last purchase at Catawiki
Non trustable website

Many fake ancient coins for sale watch out don't trust their experts, especially Willem knaepen! Many fakes like this Alexander coin, is sold 3 times on catawiki, they try a 4th time after 3 returns

Catawiki does not comply with EU legislation. They don't return products that don't match the description, the answers take weeks and the "justifications" are legally indefensible. AVOID until the end if you want to get your money's worth.

Catawiki has several issues. It's great that they have an in house "Expert" to review your item, but a lot of times the expert is not that knowledgeable about items in the United States. It takes 30 to 40 days for payouts. You have to upfront shipping out of your pocket. There is a lot of risk shipping international. IN Europe buyers pay Vat taxes. If these are not paid, they item is returned and you lose your shipping cost. I just had a package returned with not item. Customs in Milan took it. It made someone a nice gift. Also, countries such as Italy and Spain do not have tracking, this takes over 30 to 40 days to get payouts. The customer service is horrible. It takes days for a response. This is nothing like selling on Amazon or Ebay. So, seller Beware. There is a lot of risk with this company.

Catawiki is a complete scam. I bought an item, it never arrived. I contacted the seller who ignored me, I contacted Catawiki who did nothing. After months and months of trying to get my money back, Catawiki refused. They will not answer emails, they will not listen to complaints. The site is an utter scam. I wish I had read the reviews, and believe me there are thousands of them reporting the same. DO NOT BUY from this site.

DO NOT USE THEM TO SELL! Catawiki was recommended by Sotheby's International Auction House. I therefore assumed they were a reputable organization. I posted a 2.25 carat sapphire ring for sale. An individual in Germany purchased the ring through auction and paid Catawiki. I shipped the ring (from the US) which was delivered timely. The buyer has not disputed the purchase. I was supposed to be paid within a week of delivery by Catawiki. It has now been 30 days since delivery and I have not yet been paid. I have emailed them multiple times and have never received any response other than the auto-generated 'we typically respond to emails within 2 business days". There is no online chat feature and no phone number listed for them on their website. I doubt I will ever be paid for this ring plus I am out of pocket for the shipping cost as well.

I don't recomend this at all. Even if you pay a buyer protection, you are not protected. They give you 3 days to see if there are any problems.

I personally have ordered wine from different providers. I found out sometimes 3-6 btl like vinegar, for which i lost at least 100 euro per order.

No response, people don't care, no responsability.

Their answer was that i have 3 days to test the merchendise.

So if you order 100 btl you have 3 days to open them all to see if they are bad or not!

Terrible, will never use or recomand this to anyone.

Better prices on Amazon + they take responsability!

Don't use catawiki!

The worse place to buy. 0,00% knowlege about international taxes. After paying, nobody gives you a solution. Terrible. An also, items that never arrive, customs troubles... terrible

I guess Catawiki is trying to explore how to get into the business in the wrong way. Horrible customer support, incredible bad concept (awful experts estimations, high fees, letting people go by their own bid, instead of setting an initial starting price - even the action will end with now result since everyone's outbidding the seller's desired price). This site should just die, so others could actually learn how to do business and come with a better experience overall.