Louis T.

All of a sudden emailed me and close my seller account. Ask them 3 times why and what happen, when they going to pay for my last parcel I ship to the buyer, no reply. They just took the money and no reply. Funny thing is they keep sending me email saying approved my lot but dont send me any email about the payment at all. Terrible customer service for seller as they dont even explain why they close your account.

I have made a lot of purchase from them. But most of the time, it arrived damaged. They charge you extra cost for safety packaging but everytime when i received the parcel, either the outer box of parcel was damaged or there is no bubble wrap at all inside. I have emailed them multiple times and ask why do you even charge me if you dont do safety packaging. They just ask me to go through the damage report and send it back to them.

I have send them back and now its nearly 9 months, still no compensation. Even i pay for the insurance already when order for shipping. I have ask them and they just reply me ' they are contacting japan post and waitin for reply'. And after 1-2 weeks, they close the ticket of your enquiry and never reply you.

Totally not impressed and will ask everyone avoid them!. Way too expensive cost and not doing their job at all!

Plus, if you are asking them to consolidate your parcel, you will expect to wat for 3 days at least to pack it and 2 days to ship it even it is ready as shown.