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Casa Gear

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India
1 review
18 helpful votes
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I love the collection of products available at casagear. There are so many things to choose from and it has become my go-to site for all small items like vases. My last purchase was a wall shelf and i must say, it got delivered on time and because of the detailed instructions, it was really easy to mount it to the wall. I would totally recommend to everyone looking for furniture.

Date of experience: March 17, 2020
New Jersey
1 review
15 helpful votes
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*** AVOID ***
September 8, 2015

Don't deal with this company - says will ship in 2-4 days - took 8 days to leave their "Warehouse". Received the two lamps in another 7 days - one was broken. I emailed pictures and asked about returning the broken lamp or receiving a new one. After 5 days of email replies saying they were still "discussing it" I told them I didn't want a replacement and asked for a refund. I'm sure I won't get one. Very unprofessional emails - poor customer service - no skills whatsoever. Pay more money and go with a reputable company.

Date of experience: September 8, 2015
Ohio
1 review
19 helpful votes
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Bought a carved "wood" screen:
Item arrived not as described. Color is NOT caramel w/ white accents but is metallic gold; NOT highest quality wood but wood composite; NOT light and easy to move but weighs at least 50#. Was difficult for me to move, and I am a fitness instructor! The screen is falling apart. Your company seems to want ME to pay for return, which is such poor customer service since you are selling a product under grossly inaccurate advertising. The choice to buy this screen was solely based on the description. False advertising. It's also a shame that this was bought by elderly parents. What an unfortunate waste of their money!

Date of experience: June 22, 2017
India
1 review
0 helpful votes
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I have purchased a few furniture items and home decor items from Casagear. I love the quality of products, the price, the ease of ordering, the timely arrivals. All my shipments have been early even during this Pandemic. This company has truly been a blessing... The furniture is absolutely beautiful and the pricing fits my budget.

I have had a very impressive experience with the customer service department on more than one occasion. It has been an extremely pleasant experience!

Date of experience: March 15, 2021
Arvind S. Casa Gear Rep
over a year old

Dear Amanda,

We are absolutely thrilled to hear these kind words from you! Your feedback is highly appreciated.
Keep shopping with us!

Regards,
Team Casagear

India
1 review
0 helpful votes
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I recently purchased a wooden coffee table from Casagear. The customer service team was very helpful, the delivery was ahead of schedule, and the furniture beautiful. I'm a very satisfied customer.

Hassle-free ordering! Items came quickly and the quality met my expectations. I would surely recommend casagear to family and friends as well!

Date of experience: May 11, 2021
Virginia
2 reviews
11 helpful votes
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Buyer Beware
July 23, 2018

Ordered a concert ukulele, received a soprano ukulele with a concert sticker on it. When contacted to see if it was a mistake, I was told their inventory is all the same.
I will be getting a refund, but I hate that they had my money and thought they could fool me. Disappointed.

Date of experience: July 23, 2018
Arvind S. Casa Gear Rep
over a year old

Dear Tracy,

We certainly did not intend to upset you & we deeply regret any inconvenience that has been caused from our end. You are a valued customer, and if there are any unresolved issues, please drop us an email at support@casagear.com along with your order details and we shall get back to you soon!

Regards,
Team Casagear

Pennsylvania
1 review
2 helpful votes
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Where's my order?
June 12, 2021

I placed an order for a glass stand-alone shelving unit on June 4th. I cannot get a straight answer about the status, estimated ship or delivery date. I've emailed customer service 3 and get the same answer - under process and we will tell you when it ships.
I just left a scathing voice mail and hoping this gets a response I can work with. I need to decide whther or not to proceed wth this order. So far, not a great experience and will not recommend.

Date of experience: June 12, 2021
India
1 review
18 helpful votes
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Every time I visit the website, I like that I'm always finding something new. The style is what does it for me, and brings me back time and time again. They have new stuff to match every season which is why I love it!

I've purchased everything from furniture to decor accessories here, and I'm always happy with the value, the fashionable style, and the quality. I'm a customer for life! The office chair I recently ordered from casagear is quite stylish, functional, and durable as well. Keeps my home on trend!

Date of experience: June 16, 2020
California
1 review
0 helpful votes
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Placed a king size quilts and got the same within four days. Moreover, free shipping was also excellent to make me save on my estimated budget. They were friendly in extending their services whenever I contacted them.

Thanks and will see you soon!

Date of experience: October 29, 2015
Pennsylvania
1 review
2 helpful votes
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The bed. Arrived within a few days and was easy to put together. I love it. Pleased with the quality.it is not flimsy Customer service was efficient. Would definitely buy from casa gear again. Thank you.

Date of experience: January 29, 2019
North Carolina
5 reviews
29 helpful votes
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I purchased a product from this company that was defective. I asked to return the product (which on their website says is hassle-free) and was strung along for over a month as communication only occurred on weekly basis. It seemed like no one communicated with each other as each person would tell me something different.

They finally let me return it over a month later. It's been over a week since confirmed delivery and they still haven't refunded me my payment. Now trying to get it back through a dispute.

Avoid this company at all costs as their return process is the worst I've ever experienced!

Date of experience: July 21, 2016
South Carolina
1 review
1 helpful vote
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I love the wooden room divider I bought from Casagear. It is a beautiful addition to my room. Everyone who sees it loves it. You can't beat the quality for the price. I definitely recommend and plan on doing business with this company again.

Date of experience: January 29, 2019
India
1 review
18 helpful votes
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Again writing to praise casagear and their amazing customer service, this time I ordered a small wall decor item but the attention towards me as a customer remained the same. I'm so delighted that i cannot think about any other way to shop for home decor.

Date of experience: November 27, 2019
Arizona
1 review
2 helpful votes
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DISHONEST COMPANY
September 30, 2020

If have an issue and need to return an item. There is no customer support or communication despite what the website says. This company doesn't care about you getting what you ordered. The good reviews are phony. You can tell when 30% of reviews are negative and they are still rated at 4 Or 5 stars. Buyer beware!

Date of experience: September 30, 2020
Arvind S. Casa Gear Rep
over a year old

Dear Dennis,

We certainly did not intend to upset you & we deeply regret any inconvenience that has been caused from our end. You are a valued customer, and if there are any unresolved issues, please drop us an email at support@casagear.com along with your order details and we shall get back to you soon!

Regards,
Team Casagear

Michigan
1 review
7 helpful votes
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I ordered window curtains from them and the shade was not as shown on website. Returned them and 2 months later waiting for my refund. I received a really unprofessional looking email saying they have not yet received my package. I even sent them a receipt of delivery confirmation and stated they did not get that when requested. This does not seem like a legitimate company. Beware!

Date of experience: March 3, 2014
India
1 review
0 helpful votes
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I was slightly nervous about buying a piece of furniture online without seeing it first, but I needn't have worried. The bench is good quality, very solid with a beautiful finish to the wood. Easy to assemble, I managed it within ten minutes.

The quality was good... even better than I expected. I look forward to whatever my next purchase will be!

Date of experience: April 9, 2021
Arvind S. Casa Gear Rep
over a year old

Dear Sophie,

We are pleased to hear that you are happy with our products & services! Your feedback is highly appreciated.
Keep shopping with us!

Regards,
Team Casagear

India
1 review
11 helpful votes
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Great home decor deals
September 13, 2016

Great prices on quality home decor accessories. The turn-around for delivery was very quick. Best part is- I was given extra discount on bulk purchase when I called the customer service. Thanks for that team! Will come back for shopping again :)

Date of experience: September 12, 2016
India
2 reviews
2 helpful votes
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I purchased a set of King size quilts which actually was bigger then my expectations. I requested for an exchange with another set of queen size quilts and what impressed me was their Customer service. I got the replaced set in a week's time and that too without any hassles.
Thank you team :)

Date of experience: January 13, 2017
Oregon
1 review
1 helpful vote
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Horrible Support
October 27, 2016

I've tried to contact this company 5 times about returning an item I did not want and have gotten no response what so ever. I've used their support@ email address and emailed them 5 minutes after I placed the order and have heard 0! Be careful about ordering with this company!

Date of experience: October 27, 2016
India
1 review
26 helpful votes
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I fell in love with the designs and the concept when I saw the products online. I have purchased a coffee table and a storage cabinet as well and honestly I am very happy with the products, service, and importantly their prices. I did visit other sites for comparison and I felt that Casagear products were fairly priced.

The products I ordered arrived in time and I was amazed by the quality of these products. In the end I would like to say that it is indeed worthy and reliable to purchase furniture with Casagear, but make sure to use coupons so that you can also get an attractive discount in your final amount just like I did!

Date of experience: May 26, 2020

Overview

Casa Gear has a rating of 3.7 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Casa Gear most frequently mention customer service, home decor and coffee table. Casa Gear ranks 26th among Furniture sites.

service
55
value
53
shipping
54
returns
47
quality
52
This company does not typically respond to reviews
+41