Tracy J.

Ordered a concert ukulele, received a soprano ukulele with a concert sticker on it. When contacted to see if it was a mistake, I was told their inventory is all the same.
I will be getting a refund, but I hate that they had my money and thought they could fool me. Disappointed.

I cancelled my line after 10 years of service on January 30th. I asked and they verified I had a $0 balance. So when I get a bill after being told there would not be any other bills, I threw it away, thinking it a mistake. It is July 4, and Sprint wants to report a $27 balance to the credit bureau! After 3 calls - one to the collection agency, who said to contact Sprint concerning the issue, the second call, in which the Sprint guy just transferred me to the collection agency saying they could help me.
The third call call (I found their call center is in the Philippines) took 30 minutes to find a reason for the charge. I am told there is nothing they can do - the new month began January 28th, and they do not prorate. The sprint employee would not see this until the first of the month. I found this tidbit hard to believe.
I put up with so-so service and questionable customer service for a cheaper rate, and now, after 10 years, there is nothing you can do?
Coming in at the lowest rate is not always the better value. Think twice before switching to Sprint. If you still want to go with them... reconsider. You will regret it.