CarvanaReviews 531

I got an offer online to sell my car to carvana the next day I went to drop off my car they declind the offer and offerd me a lower price I didn't argue I came back 2 days later to pick up my check they declined the offer again, what a scam after waisting 2 days of work I ended up tacking back my car. Will not recomand them.

One of the most magical days of my life was buying my car with carvana!, I got it out of the vending machine! It was so much fun! Customer service.Omg! Excellent! Everyone there is so cool! I mean really! However, if you decide to sell your recently purchased vehicle through them, by them, be prepared to not only loose money, but have your pockets turned inside out. So I would advise buy from them, do not sell to them, and you will be a happier person

I "ordered" my car in February, 2023. The delivery date was supposed to be February 28th. It was rescheduled to March 3rd, then March 6th. Then March 8th@ 12 noon, then March 8th@ 10:00 am (without consulting me). I got a ride to the designated location to pick up my car to be told that they were "running a little behind". Two hours later I was informed that the title was never signed off by the previous owner. They were kind enough to spring for an Uber home, however I was promised a call at some point today. I never heard so I reached out several times and no one answered. I called the main customer service number, and they showed no record of the events. At this point I am afraid I have made a grave mistake in purchasing a car through Carvana.

By far the worst experience. Had multiple issues starting on the 1st day. When we tried to purchase, 2nd sales rep on the phone tried to raise our price from previous sales rep. Then, pick up the Yukon XL was disgusting interior and we called immediately- also damage. Needed oil change immediately. After a couple days, check engine lights, window plastic panels falling off, and now the 1st day we needed the AC, it doesn't work. They send 100 dollar checks to shut you up and it doesn't even cover the costs of anything. I am currently waiting on a response. Now a safety issue...I will be pursuing a refund if doesn't go the way it should. Picture of the hole is provided but how it was received and not pictured or described...just an example. Not happy!

I tried to buy a car. I really did. Had it scheduled twice but they kept moving the delivery date back so I cancelled my order. Never again.

Fell in love with a car online. Had my trade-in. With the 150 point inspection seems okay, right? The day I drove the Carvana car received low air pressure error. Filled the two and drove but error message wouldn't come off. Went to Carvana's referred garage. They lifted it to check for leaks. Found the whole half of the frame rusted out, plugged tire and sensor messed up. Their garage said to send it back. Within 7 day return, so returned it. Got my trade-in back. The inspection station in N.J. Threw away my wheel lock key. It was left in the glove compartment when I had them pick it up, and was in a bag labeled wheel lock key. Customer service said they'd reimburse me when I paid to replace the wheel locks. Replaced and receipts sent. Reimbursement was sent to somewhere in Delaware. I live in Connecticut. Was a nightmare. Terrible.

First impression wasn't great. When the carvana truck arrived with my new car, the associate crashed it into my neighbors car while unloading it while I literally watched in what felt like slow motion. We didn't see any body damage to either vehicles so I signed for the car and took it directly to my mechanic to check it out. Many issues were found. The tires on a 4WD were all mismatched and there was no maintenance record of when they were added so while the tread was fine, we couldn't rule out dry rot. The steering wheel was off center and pulled to the right and the front tire roters were rusted and needed to be fully replaced. In addition, I found a crack in the windshield that wasn't noted anywhere, the car wasn't clean/detailed and it arrived with less than a quarter tank of gas and a nasty AC and oil filter. Just…basic things that any inspection would've found.
Carvana touts a rigorous 150 point inspection, so that's obviously crap, their delivery people are not trained well (he's been over an hour late for delivery and 2 return windows) and generally don't really give a crap on the conditions their cars arrive in. Instead of fighting with their claims team to try to get the repairs made, I decided to return the car. I have zero reason to trust that Carvana would care enough about me as a customer or my experience to help me with repairs, and have first hand knowledge from other Carvana buyers that they do everything they can to not pay for repairs to the vehicles they sell.
It's clear to me the "old" carvana is dead and this company is going down the drain. If you're on the fence, just don't risk it. If it sounds easy and convenient, it's probably too good to be true.

These people will not "drive you happy" more like extremely disappointed.

Not only did they lie about the cars specs. They sold me a car with damages and mechanical issues that were not depicted in the cars profile online. Then tried to cover it up by not taking responsibility. Then placing it on their insurance- co company silver rock. Who my I just add also sucks to deal with.

Overall if you're trying to get trapped into a 40k plus loan agreement for a car that is not what they claim it to be. Then Carvana is the place for you.

Purchasing process was smooth. However, the odometer did not agree with the title prior to purchase; the mileage was off by over 1000 miles. While it didn't affect the car's drive train performance - it was a 2021 Toyota Sienna - I find this to be misleading at best and a bait and switch at worst. It prevented me from purchasing the car for over 3 weeks. When this was brought to my attention, Carvana promised me gift cards for the inconvenience, but they never delivered. They were unresponsive on email and phone calls. Frustrating to say the least.

I purchased a 2017 Toyota Camry from Carvana in Jan of 2023. It was advertised as free shipping. When I was going over the contract I discovered I was charged for the $190 shipping fee and a $190 delivery fee. I went online to resolve the situation and had proof of the advertised free shipping ( printed out copy of the screen shot of the advertisment showing the free shipping) even after sending them a copy of the proof they refused to refund the false charges. As we were talking I brought up the ad on my computer. During the time I was online with them (75 mins) they altered the ad to add on shipping fees. Then they deleted it entirely.
I believe they committed False Advertising and Fraud, both are crimes here in Wisconsin. Still I was refused a refund of the false charges.
Along with this I found 2 other cases where they misrepresented verbally clauses that were in the final contract. The second $190 charge for delivery is optional, but no one will inform you of this. I would have picked up my car had I was aware of this. The depot for Carvana is only 3.8 miles from my home.
Do not deal with Carvana.

Carvana is the absolute worse car dealership out there. Their customer service is a disaster and they have not only not help me but made me very upset with their insults and lack of care. This company deserves to go bankrupt and go out of business for good do not ever ever attempt to buy a car from this company. You will regret it greatly. They do not care about you and all they see in you is a $ sign!

The initial appraisal of my vehicle was fair I also received an email with the appraisal value of my trade. So I was going complete a purchase but decided to do financing through Carvana and was approved. Chose a vehicle within three days when I was about to finalize my purchase. I've then found out carvana changed my appraisal to $3000 less when I inquired about it, the reply was sorry, but we appraise vehicles day by day and the market changes. I replied the email I received said my appraisal value was good for 10 days. There was no reply back. Needless to say I did not go through with the purchase, and I will be telling everyone that I know of and post where I can. Not to purchase through Carvana. Or do not get financing through them because they want you to spend more through financing because they know what you are approved for by giving you less value for your vehicle. I believe it's a total screwup on their part being a dealership. Wondering how many people they did this to and the people didn't realize.

Carvana is the biggest mistake of my life. The first vehicle we picked out they kept changing the delivery date on us and said it was transportation issues. We finally got a delivery date and drove 2 hours to pick it up just to find out it had mechanical issues and still was not ready. They could not give us an ETA of when the repairs would be completed. We picked out a new vehicle and on the 11th day of having it, it broke down. By day 15 it has broke down 3 times and they refuse to do anything about it, they want to simply have someone look at it and see if it's repairable. It's already proven to be an undependabal vehicle. Not only that but after taking a closer look at the contract, the original $18,000 car will cost me over $40,000 by the time I pay it off because of hidden interest fees. The kelly blue book value the vehicle at $15,000. Now I have negative equity in it and I can't do nothing without jeopardizing my credit. THESE PEOPLE ARE CROOKS!

While driving on the highway, all of my crash, emergency lights turned on, that caused the car to go into coast mode. Nothing like coast mode on the highway when already doing about 70. I called Carvana informed them that there was a problem with the car and that they sold me a car that was in an accident. They stated that since it was past seven days, there's nothing they can do and I was up for me to deal with with the extended warranty. Carvana has no care in the world about customer safety. I will never buy another car from the.

I bought and paid off a car in April of 2022, still have not received the title. They 1st said they didn't have it, then later admitted they did have it and now say I should get pay to get a duplicate title. However I can't without a lien release which they say they can't provide

Because I do not like buying cars I thought I would buy into the Caravan hype of simplicity - getting lured into their sales pitch of simple, online hassle free car buying. This, however, is the opposite of reality. Found a car online, went through the process to purchase and the web pages froze up multiple times, but finally made it through after several chat sessions. Chose my pick up date and arranged to buy using cash. I promptly received a phone call saying I had to upload insurance ASAP, which I did. The agent said I was good to go to pick up car the next day. 5 min. Late a new email - this time saying I was "past the deadline for documents" and it would have to be re-scheduled. Over an hour later and numerous agents and I was finally told it would be ready in 3 weeks "due to unknown factors". The clearly inexperienced agent could have cared less - she said "well looks like a glitch" and good luck. Cancelled my order and will NEVER even think about buying a car from them again.

Carvana made me an offer on my car today. Unfortunately, the offer was over 10k below book value and 7k under the trade in value anywhere else. I would not do business with these scam artists on my bleakest day.

Terrible customer service that will leave you with a lemon that will be passed around from repair place to replace place with no way to return if you find the transmission issues after the terribly short 7 day window. Avoid at all costs.