Jason S.

This is the first time I decided to purchase a large quantity of different items from FUNKO most of which were gifts for kids, and Inwas disappointed to say the least. The two Items I reported and tried to get replaced were clearly damaged prior to packing and shipped damaged from the warehouse. This means if they rip your box and or mishandled your item there you may not be able to replace them. They do not guarantee your items will ship undamaged or get replaced and this most definitely is unacceptable
JEFF responded basically talking down to me in an email explaining they would replace the one item but may not in the future as if I was at fault.

This is how you know it was damaged prior to shipping. Physics- boxes don't get ripped inside of sturdy boxed and bubble wrapping. The hard cases like in the comic covers don't get scratches across the FACES of the items plastic case when there is nothing in the box to scratch them. This is a crap company.
Advice: Buy single items or one at a time from another company that sells funko because they will likely exchange your item. Funko makes plenty of money and should change this ridiculous policy.

Collectors items are only valuable if undamaged. Funko lost a customer here and I bought over $500 the first purchase and will never again.

By far the worst experience. Had multiple issues starting on the 1st day. When we tried to purchase, 2nd sales rep on the phone tried to raise our price from previous sales rep. Then, pick up the Yukon XL was disgusting interior and we called immediately- also damage. Needed oil change immediately. After a couple days, check engine lights, window plastic panels falling off, and now the 1st day we needed the AC, it doesn't work. They send 100 dollar checks to shut you up and it doesn't even cover the costs of anything. I am currently waiting on a response. Now a safety issue...I will be pursuing a refund if doesn't go the way it should. Picture of the hole is provided but how it was received and not pictured or described...just an example. Not happy!

I've used Mercari quite a bit. Better than ebay in my opinion. Less hassle unless you are a buyer. The rules are too loose. You can literally mark shipped immediately after a sale. Then you have 7 days for them to show tracking on top of a few days with the post office. Then after showing in transit you have the original delays with shipping now on top of what was slow already. You might get your item in a month just to find out all your items are broken and then the slow process of convincing you need a refund through USPS. Been doing this a long time, over 800 happy customers on this site alone... buyers need to be treated better. Shipping for me doesn't take more than 48 hours and I run an entire Auction House service shipping hundreds of items every week. These sellers play the lazy game, package poorly and I'm don't buying. Great site to sell... and that's good business. Buyers, tough luck with getting your items, MAYBE.

Colorado Springs Public storage on Astrozon Rd has been the WORST experience. In my 15 years of service, I have been using dozens of facilities and last month was the 1st time I used public storage( newest facility in Co Springs) and from there things seemed off. The Guy Robert who is an apparent manager has the worst customer service and lies to customers and forces them the buy the locks at their facility. The 1st locker we used in a crunch, had to unload a truck and I was told my personal lock was approved. When I went to pay they said I had to purchase their lock to use the facility... this is not supposed to happen according to other Public Storage Representatives. During our move in town, we needed a second locker where Robert told my wife it was their policy and she had to purchase their lock AGAIN! We were told by the employees that the facility access was 1st 24 hours, then we were informed that it was 10 PM. During our move in, we went to get our childrens beds after work and we accidentally got locked out. We called the AFTER HOURS NUMBER and was directed to a corporate person who claimed he would leave a note at the facility and ensured to us that they would secure my daughters mattress with the note showing it would be after 5pm. Robert called my phone that afternoon about one of my reviews, said my wife was lying but credited our account for next months rent... I wont be there. During that conversation we talked about the lockout and I would be there this afternoon to pick up the mattress. Once we arrived, the women staff gasped and we were informed that they threw it out. Then, Robert said he remembers our conversation about being locked out but doesnt remember the conversation about the mattress- problem is, that was the whole point of discussing being locked out I told him then he backpedaled. Once they showed us our mattress in the trash, he acted as if we could still use it saying it's not that wet or bad it's just damp. He again called my wife a liar and myself a liar and then said what I was claiming was bull$#*!. Once he said that I obviously was heated and said their facilities staff were rude and trash and filed a claim for my daughters mattress. We now have to purchase a new mattress. The one lady said they make people come back in and purchase their cylinder locks and remove their personal locks all because Robert would prefer the cylinder locks. When I told him over the weekend for about 3 days a gentleman left a snowboard and a pingpong table in the hallway. Robert said they got rid of that too, however I was there when the guy made room his locker and secured it. He is a habitual liar and a thief. Forcing people to buy locks even when they have their own is a dishonest and disgusting way to take from people in need. Terrible that even corporate we called after the incident ( some guy in CA) said that they would not have been able to leave a note and basically the after hours number we called was useless and was basically a buncha smoke blowing. I am shocked that such a large company would treat their customers in such a way. I will be raising the issue with my Garrison Command on Fort Carson about these issues and to make soldiers aware. Terrible place. That is our mattress in the picture at the facility. THANKS A LOT PUBLIC STORAGE! NEVER AGAIN!