CarParts.comReviews 1,215
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 811th among Auto Parts sites.
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They first provided a fake tracking number. When confronted they sent another tracking number. Two days later their site showed the product was sent and was getting delivered. However, the tracking number they provided from USPS showed the product was never sent. We contacted USPS and they said they had never received the package, this is three days after they said they sent it. So technically yet another fake tracking number. No product was shipped or received. Under no circumstances we will accept a charge frown this company.
Ordered break lights assembly for my van. The begin with, my order was delivered 8 days late despite that I paid extra for shipping. Upon receipt, I found out that the part isn't exact match despite that I provided a detailed description of the make, model and trim of my vehicle. It had a plug-in connector while my original assembly was hardwired. To top it the upper right part of the assembly was chipped
Hi George,
Good day. We’ve received your feedback on the tail light order and apologize for the inconvenience. We’re sorry for the delivery delay and receiving the wrong part. USPS is handling high volumes, and we’ll forward your feedback to our shipping team. Regarding SKU# REPN730190, this part fits specific submodels and halogen models. Please confirm your vehicle’s submodel and light source. We’ve emailed you today and look forward to your response.
Regards,
Paul D.
Customer Advocate Team
They have a strict 30 day return policy. If you input your VIN and buy a guaranteed to fit part, make sure you install it within 30 days because it's not guaranteed to fit any longer.
Also, orders were all delayed ship.
Hi David,
Thank you for sharing your feedback about our return policy and the guaranteed fitment of parts. We understand how frustrating it can be when a part doesn’t fit as expected, even after using your VIN for compatibility.
Our 30-day return policy aims to ensure timely resolutions for our customers, but we understand that installation timelines can vary. We’ll certainly take your concerns into account as we continually strive to improve our policies and service.
If there’s anything we can do to assist you with please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket # CF-7227. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
Not anything to protect part. It came shattered and missing pieces. Return was actually simple. But I was told I had to dispose of the broken item. I won't be using them again
Hi Angelina,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We never want any customer to feel unsupported, especially if an error on our end caused an inconvenience. Your satisfaction is very important to us, and it’s disappointing to know we didn’t meet your expectations.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket # CF-6624. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
I ordered a tailgate and it was shipped to me in worse shape than the one i was replacing dented and scratched all over, at the time of purchase i did not see an option for 'insurance" and did not even think to look for it, i assumed that they would have some sort of protection backing there product to begin with, with that being said i submitted a request for an exchange or refund and they denied it and said they would do nothing for me, after back and forth emails for a few days they finally offered me a 40$ rebate. Do not use this company if you expect them to deliver quality products. Even if i would have purchased the insurance i would still be dealing with a headache for weeks on end with the time it would take to return the scrap metal and wait on the new order which I'm not confident would even arrive unharmed.
Hi Dominick,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the condition in which your tailgate arrived; this certainly does not meet the high standards we aim to uphold. We understand how frustrating it must be to receive a damaged product, and we deeply regret the inconvenience this has caused.
We would like to gather more details to better understand your concerns and work with you to resolve this issue. Please email us at dgteamcustomeradvocate@carparts.com with your order details, so we can address your concerns promptly.
For faster assistance, please reference your ticket number CF-5667 in the subject line of your email.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
CarParts Team
This company is horrible. If you buy parts and they're not correct, and it's their fault for false inform... they will not make it right. I will never use this site again. And will make sure to tell everyone I know to look elsewhere for whatever it is they need
Hi Joseph,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We never want any customer to feel unsupported, especially if an error on our end caused an inconvenience. Your satisfaction is very important to us, and it’s disappointing to know we didn’t meet your expectations.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket # CF-4397. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
I've used carparts several times and almost every time they say arriving by such and such date but you can count on that not happening. Try about 3 days after they tell you. Has to be criminal one way or another
Hey Joe B.
Thank you for reaching out and sharing your concerns. We're sorry to hear about the consistent delays you've experienced with your orders. We understand how frustrating it is when promised delivery dates aren’t met, and I assure you that this is not the standard we strive for.
We take your feedback seriously, and we will look into what’s causing these delays to see if there are any internal issues that we need to address. Your loyalty is important to us, and we want to ensure you have a better experience moving forward.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CF-3180. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
Parts often arrived damaged, or just of a cheap quality. Deliveries very often delayed for a variety of reasons. Online for a long time waiting on support. Their website is currently down. How we looking?
There was a problem with my order not being delivered according to the arrival date advertised. The customer service team at carparts.com didn't hesitate in refunding the cost of my shipping. I didn't ask for a refund and the fact that they did it to take care of me means a lot! I will DEFINITELY shop with them again!
Hi David,
Thank you so much for your understanding and for sharing your experience! We’re glad to hear that our customer service team was able to assist you and that you appreciated the refund for your shipping. We always strive to take care of our customers, and your kind words mean a lot to us. We look forward to serving you again in the future! If you need anything else, don’t hesitate to reach out.
Best Regards,
CarParts Team
I had an issue with a part I ordered and the customer service was impeccable in taking care of this. I am satisfied with the resolution. Thank you
Hi Greg,
That's great to hear! It's always reassuring when customer service handles issues promptly and effectively. If you need further assistance or have any other questions, feel free to ask!
Thank you.
Shebet C.
Customer Advocate Team
Order no СРХ*******9622. One of my worst experiences, I placed my order through their slow app and I received two emails with two different carriers and tracking numbers. First with FedEx the 2nd one with XPO. FedEx tracking show that it's not picked up yet and XPO is showing different delivery location. After a week wait, they sent me wrong item, now I have to wait 2-3 business days which is 5-6 more days to get a confirmation if the warehouse has received the package plus 7 days for refund total 18-19 days wasted for a part. Do not buy things here! They can't manage small things.
Hi Jim,
I am writing to extend my heartfelt apologies for the disappointment and inconvenience you experienced due to the unsatisfactory service you received from us. Please accept my sincerest apologies on behalf of CarParts.com.
First and foremost, I want you to know that your feedback is invaluable to us, and we deeply regret any negative experience you may have had. Our primary goal is to provide exceptional service and meet your expectations, and it is clear that we fell short of achieving that in this instance.
We take your concerns seriously, and I assure you that we are taking immediate steps to address the issues you raised. Our team is thoroughly investigating the matter to understand what went wrong and to prevent similar incidents from happening in the future. Your feedback will serve as a valuable learning opportunity for us to improve our processes and ensure that our customers' needs are met consistently.
Please know that we genuinely value your business and want to regain your confidence in our services. Your satisfaction is our priority, and we will work tirelessly to ensure that your future experiences with us are nothing short of excellent.
Sincerely,
Shen
Customer Advocate Team
Very respectful and professional also, explained why this happened.
Quick response in emails and processing the requested stuff.
Hi Joseph H.,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback and we are glad that we were able to turn things around. We hope to do business with you again soon.
Regards,
Bry M.
Customer Advocate Team
CarParts.com
Bought off eBay they said upto a week for delivery sent a fake tracking number from a cutthroat company gsi and never actually sent the bumper offered to refund a week later cause they only have half a bumper told them to cancel and thanks for wasting a week I knew I should have just bought it locally had to open a claim on eBay and in the end they still only shipped half a bumper I even called and worst customer service imaginable f- now when the half bumper arrives I've gotta ship it back to them
Hi Shawn,
Thank you for sharing this review.
Based on our records, one of our Customer Advocate Team already reached out to you when you posted a review in a different feedback channel. You may refer to the email she sent to that we can further assist you with your concern.
Thank you.
Shebet C.
Customer Advocate Team
I WILL NEVER USE YALL AGAIN. YALL HAVE SOLD ME THE SAME PART TWICE AND BOTH TIMES THE PART WAS NO GOOD N NOW YALL WONT EVEN GIVE ME MY MONEY BACK. I HOPE NO ONE EVER USES YALL. AND THE PERSON I WAS ON THE PHONE WITH WAS VERY RUDE I ASK TO SPEAKE TO A SUPERVISOR AND THEY SAID THEY DONT HAVE ONE NOW WHAT KIND OF $#*! IT THAT. AGAIN I WILL NEVER USE Y'ALL AGAIN
Hi Donna D.,
I'm truly sorry to hear about your frustrating experience. We deeply apologize for selling you the same faulty part twice and for the inconvenience it has caused you.
We want to get more details about your feedback and work with you to resolve the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CAT-101448. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
CarParts Team
I love all the parts I received they all fit on very well I had just a few small pieces missing from a kit I had bought 1 inner tie rod and the steering adjusting sleeves with the tie rods, no big deal found easy at a parts house local when needed. I left a previous review when discovering the missing parts and they contacted me after to resolve the situation! No company goes outward like that off a review. So with that being said after a quick convo we got a solution to my issues and got it resolved really fast within a day or two of the review. Thank you Customer support you're the best I've run into so far. 5 stars for service but -1 star for the initial missing parts. 10/10 will be getting more parts from here in the future though.
Hi Lt. Saint C,
Thank you for sharing your experience with us! We're thrilled to hear that you love all the parts you received and that they fit well. While we apologize for the initial inconvenience of the missing pieces, we're glad that our customer support team was able to quickly resolve the situation for you. Providing exceptional service is our top priority, and we're pleased to hear that we were able to exceed your expectations in that regard. We truly appreciate your feedback and your decision to continue using CarParts for your future part needs. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing CarParts!
All the best,
Anthony C.
Customer Advocate
Out of 10 items, 3 arrived on time, 6 were late (and 3 of them were cracked) and 1 has never arrived. I have to wait a week before I can do anything with the company Extends to try and find the missing item. They came with 4 different shipping numbers making it difficult to work with extends since they only had 1 shipping number.
Car parts did reach out after a review and offered me a 20 refund which I accepted. The person who helped me in that email exchange was nice and quick to respond.
Overall, I will not use this company again.
Hi Troy,
Thanks for your feedback and raising this issue to our attention. We apologize for the inconvenience this has caused you. We can see here that your order has a shipping protection which you may claim with Extend. Regarding the delays on the delivery, rest assured that we will raise this issue to our Shipping Department for us to improve our service. Please check the email we have sent you for further assistance.
Thanks,
Emmy C.
Customer Advocate Team
Update to my first and only order placed for bumper trim for a 2018 Nissan Pathfinder. I was highly disappointed to see the part damaged upon unboxing but still able to make it work. I was not happy but I had accepted it, wrote a review about it and decided to never return. I was beyond satisfied to see that this company certainly believes customer comes first, I received a refund and will gladly return for any of my car part needs!
Hi Derrick,
Thank you for sharing your experience with us. We're truly sorry to hear about the disappointment you faced upon receiving your bumper trim. Ensuring the quality and satisfaction of our customers is paramount to us, and we deeply regret any inconvenience caused.
We appreciate your understanding and are grateful for your decision to give us another chance. Your feedback has been invaluable in helping us improve our processes and ensure such incidents are minimized in the future. Should you need any further assistance with your car part needs, please don't hesitate to reach out. We look forward to serving you better in the future.
Warm regards,
CarParts Team
I posted a poor rating because I thought that my return request was being ignored. It was actually my email sending their responses to spam. The customer service department was extremely helpful and very professional. I have to amend my original rating and give Car Parts 5 stars just based on their customer service alone. Thank you Norylin T. And Aurelia for all your help.
Hi David,
Thank you for taking the time to update your review. We truly appreciate your understanding and acknowledgment of our efforts to assist you.
We're thrilled to hear that our customer service team, particularly Norylin T. And Aurelia, were able to provide you with the assistance you needed in a helpful and professional manner. Ensuring customer satisfaction is our top priority, and we're delighted to have exceeded your expectations in this regard.
Your amended rating and generous feedback mean a lot to us. It serves as a testament to our commitment to delivering exceptional service to each of our valued customers.
Thank you once again for choosing Car Parts. We look forward to serving you again soon.
Best regards,
Patrice
Car Parts Team
After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part.
So many great parts vendors out there who deliver parts, why waste your time with carparts.com?
Hi Paul H.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100629 and please put it on the subject line of your email.
Thank you.
Anthony C.
Customer Advocate Team
Do not order from this website. I bought a power steering pump from this company back in December and wasn't able to install it until recently. I spent half a day getting the part installed only for it not to work. So I have absolutely no power steering. How do companies get away with this? So I called their customer service number and after waiting half an hour on hold I finally got through to someone that just told me since I was out of the 30 day return window they couldn't do anything. So I just wasted 100 bucks and half a day on some garbage that doesn't work and they don't even have the decency to give me my money back. Never ordering from this company again and don't recommend you do either.
Hi Robert B.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100507 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
Ordered an alternator, called three times, the lied and said it was processed in the twelfth but didn't take out the money for 4 days! Absolutely garbage customer service line, when I called them out and asked for it to be fixed they acted like they had bad service and couldn't hear me anymore.
Hi Keegan W.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100490 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
From the business
Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
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Hi Nima! We’ve sent you a private message to discuss your concerns further. Please check your inbox, and we look forward to resolving this for you.
Warm regards,
CarParts Team