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CarParts.comReviews 1,216

2.3
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CarParts.com Reviews Summary

CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 811th among Auto Parts sites.

service
451
value
426
shipping
457
returns
344
quality
381
This company responds to reviews on average within 0 days
California
1 review
0 helpful votes
Follow Carlos N.
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I order a radiator reservoir for my car. Omgosh, it took two weeks for me to get it. Not only that he had the balls to charge me $6.99 $6.99 for $6.99 for shipping I cannot believe this I am highly disappointed and I will never go through this company again and I advised everybody else at recess to do the same. Signing off with anger and disappointment signing off with anger and disappointment Carlos Nieves

Date of experience: October 8, 2018
Texas
1 review
0 helpful votes
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I would have appreciated a bit more time to cancel the order. I found the part locally in less than a minute after placing the order. It was too late to cancel. On the other hand, I couldn't have asked for better service in placing the return. I would have preferred prepaid return shipping though.

Date of experience: October 8, 2018
California
1 review
0 helpful votes
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Poor check out
October 7, 2018

On your website the OEM part number for my car and was the part number I purchased - but before checkout it kept saying was wrong part for my car. Then, when I sent my order, I was never told delivery schedule. Please fix this.

Date of experience: October 7, 2018
Illinois
1 review
0 helpful votes
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She was wonderful.
October 7, 2018

I called to get an auto part and they had something messed up and when I called customer service a lady named Elvie help me. She was absolutely wonderful at her job and I would like to thank her very much you should keep her on the team she's well worth the money. She has should actually have a raise, just keep that in mind.

Date of experience: October 6, 2018
Washington
1 review
0 helpful votes
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Outstanding job
October 5, 2018

I placed my order online and recieved it in a week. I am really pleased with the easy online service they provide. There were two small boxes and they taped them together as if they where one parcel, thank you to the shipping department. And thank you to everyone else that makes this possible.

Date of experience: October 5, 2018
New York
1 review
0 helpful votes
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Without having to do extensive searching and time wasting, I found what I needed for cheaper than I expected. Thank you!

Date of experience: October 4, 2018
Michigan
1 review
0 helpful votes
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Great service rep.
October 3, 2018

The woman was as helpful as can be, she even called my mechanic to ensure the parts I was ordering were the correct parts.

Date of experience: October 3, 2018
Ohio
1 review
0 helpful votes
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Excellent Service
October 1, 2018

I've ordered parts for multiple cars across different categories and have never been unsatisfied. I've had to contact customer service a few times and it's always been a pleasant experience. Good parts, rates and service earns 5 stars from me!

Date of experience: October 1, 2018
New York
1 review
1 helpful vote
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You suck
October 1, 2018

Order the part on 09/22 they dont give you the time of arrival until AFTER you $#*!ing pay. So thinking I'm saving myself money order it and bam it'll arrive the 1st. The 1st comes and that's when the part arrives... to FedEx to deliver the part. On the 4th. So I take the day off to replace this $#*! just to find out it was a waste of time! Trust me not worth saving 40 bucks I'd rather go to auto zone and pay for convenience.

Date of experience: October 1, 2018
Alabama
1 review
0 helpful votes
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Excellent
September 29, 2018

Ordered the headlight for my c250 and the guy was very helpful and asked me a lot of questions just so we/he ordered the right part and made me feel better about ordering from car-parts. And the price was cheaper and reasonably then other places.

Date of experience: September 29, 2018
Arizona
1 review
0 helpful votes
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Good on line catalog, PayPal linked, fast delivery, high quality parts. Issued the new style sealed tail light lense to replace the old style cheaper piece that broke on my truck. Thanks.

Date of experience: September 27, 2018
Ohio
1 review
0 helpful votes
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Good service
September 27, 2018

Got a abs wire harness for my 07 impala part came earlier than expected and worked perfectly will order more parts from them in the future!

Date of experience: September 27, 2018
Germany
1 review
0 helpful votes
Follow Kynette W.
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I have a Saturn and the dealership are all closed which means parts are sometimes hard to find. Car parts always comes through for me. I love carparts.com!

Date of experience: September 26, 2018
Germany
1 review
0 helpful votes
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Quality parts quick!
September 26, 2018

The first time I ordered from these guys they sent my fog lamps with bad wiring. I was pretty pissed but fixed it myself. Told them about it they said send it back. I said I already fixed it. They gave me a discount. Decided to give them anothet chance. Havent been disappointed. Nothing but reliability and fast shipping since.

Date of experience: September 26, 2018
Minnesota
1 review
0 helpful votes
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Totally satisfied
September 26, 2018

Purchased a driver taillight for my 2014 Nissan max and highly satisfied with how quick i received it and light was brand new everything i needed included.

Date of experience: September 26, 2018
Florida
1 review
0 helpful votes
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Awesome customer service.!
September 26, 2018

9. 26. 18 1500 Thank you IAN for your time. Patience. And very professional service! I ordered the front bumper kit for my 2002 GMC Sierra 1500HD sku# kit 1-*******-23-
A. You were very helpful and knowledgeable making sure I ordered the correct part. Keep up the good work.!

Date of experience: September 26, 2018
Missouri
1 review
0 helpful votes
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I had to spend my money all over again all because I never received my package and I needed my part..

Date of experience: September 26, 2018
Pennsylvania
1 review
0 helpful votes
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My part fit like a glove!
September 25, 2018

I ordered an interior door handle for 2011 Ford Fusion. It arrived in a couple days and fit perfect. I will continue to search car parts for my future needs. I received a form for a refund or return with my package and it wasn't needed because the part fit perfect! My thanks to Car Parts!

Date of experience: September 25, 2018
Texas
2 reviews
0 helpful votes
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This Was Super Easy!
September 24, 2018

The Parts Are Easily Found...
The Parts Are Eaily Paid For...
Mine Came Early Sooooooo...
I'm Happy!

Date of experience: September 24, 2018
Georgia
1 review
0 helpful votes
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Great price but...
September 24, 2018

Definitely they have a great price but customer service maybe need little bit more training, for some reason the website took my shipping address as billing address and backwards, so I used the live chat with "Justin" which his solution was to cancel my order and re-order again with the right shipping address causing that way a double payment (I use PayPal) but of course, shouldn't worry cause I'll get a refund in 24 to 48 hrs... how difficult is to change an address?

Date of experience: September 24, 2018

From the business

Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.


carparts.com
Chicago, IL, United States