CarParts.comReviews 1,216
CarParts.com Reviews Summary
CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 810th among Auto Parts sites.
I ordered a tail light. They stated that FedEx returned the order as undeliverable. I spoke to Carparts customer service and they assured me they corrected it and reshipped. I waited 5 days then received an e-mail saying they were refunding the money. I was not offered a discount or anything for the troubles. I appreciate the site but I was never contacted to be informed my order was cancelled until a week later.
Customer Service excellent, product information excellent, online service excellent. Easy access. Discounts are amazing
Ordered 2 Headlight buckets, for Son-IN-LAWS, deer damaged 2000 dodge neon. Parts were in stock and should arrive in 3 to 4 days.
I don't know what i messed up but they helped me get it going now i can get my truck going again thanks
I called was treated with respect and helpfulness that seems to be missing in today's big business. I will be ordering from them again. I would like to see this you g man acknowledged
I was a first time customer at this company. I spent 20 minutes on the phone with customer service ordering my parts. I was told that my parts would be shipped the next day and I would receive them within 2 days or by the end of the week. It was crucial for me because my car is not safe to drive and it is the only vehicle that I own at this time. The next day I received my confirmation that they received my order. Now this is where it gets good, it showed one part out of 8 shipped with a tracking number. Throughout the day I got seven tracking numbers for eight parts all arriving on different days. I was hot and still am. I contacted customer service and told them to cancel my order and I wanted a refund they tried to tell me it was my fault because I didn't read the small print.! When they realize that I had talk to customer service and not just done it online so they realize their mistake they didn't offer me anything. Now they are trying to tell me that I have to wait for the parts, send them back and then I can have a refund. Horrible customer service, horrible follow-through and a horrible way to treat a first-time customer that could have been a good customer for life. Pathetic.
My parts were delivered earlier than expected. Online site is easy to find your parts. I saved money buying the less expensive brand but they were top notch in quality.
I ordered replacement headlights yallblew me away with the quality and the price, thanks for the outstanding service! I will definitely deal with y'all again and again!
I paid for 2 day shipping. The package was ready for pick the next day and I'm not scheduled to get the product for another 10 days. WHY? I'm Not Very HAPPY about this.
I have ordered quite a few parts and they have always arrived in a timely manner. Sometimes they are here before they are expected. You have been the lowest price I have found.
Keep up the good work! You have found a loyal customer here.
I had to purchase a front bumper cover for my 1997 Camaro RS. I searched online and found several vendors. First of all, CarParts had the best price and a high business rating. Since the shipment was going to be bulky and big, I assumed it would take 3 weeks before I receive the parts. I ordered the front bumper cover on October 12 and received the bumper on October 19. It came in the nice cardboard box and inside the box, the bumper cover was wrapped nicely with plastic sheet. I have not installed the bumper cover but it appears that the bumper cover will fit OK.
Good price, prompt shipping, and excellent packaging show how well the business operates. I will order more from this point on. Thank you!
TK
I've ordered parts twice for my 96 Jeep Cherokee, I've been happy so far. I don't like their app though! I can't log on no matter what I do. Even though I can't log in the parts come just fine.
Elvie was most helpful. Very cooperative and patient... look forward to doing business with him again.
The lady knew what she was talking about and was very friendly. I would recommend CarParts to all my friends. Their service was excellent! And mostly, their prices were RIGHT!
Mary Ann did a great job in helping me find the answers to some of the questions I had about a specific part for my car on the customer online chat. She was very pleasant and nice and went above and beyond to make sure that my purchase and everything went through. I look forward to buying more parts at great deals. Thank You!
I have saved alot of money since I discovered carparts.com and the quality of the parts that I have ordered has been exactly what one would expect them to be.
Excellent customer service provided when ordering a replacement part. 100% satisfaction and guarantee of correct part. I will only use CarParts from now on!
I ordered the wrong part and called customer service. I talked to Irish and she helped me cancel my order and get the correct part. This only took 5 to 6 minutes. Great customer service and Great prices. Thank You!
I ordered a new radiator for my car. The part arrived in good time and for a good price however after the radiator was installed at a cost of nearly three times the price of the part by a reliable mechanic it turns out to have been defective and had a pin sized hole right in the middle of the panel. No sign of damage just a hole in the radiator. I called the company and they said they would refund the price of the part if I sent it back to them. That would require having it uninstalled at the repeat cost of installation. I will not do business with this company again, and cannot recommend their parts or service.
The parts are always what I need for the job. The prices are good but the offers you; make like rebates on purchases never show up in the billing section. I am writing because other on line parts houses are out there and I am prone to using car parts.com but money and quality both talk. Do what you say when you say it or just don't publish the lie.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members