CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 810th among Auto Parts sites.
Hey, my brother Clayton turned me on to you'll. Ms Cherry was very kind and very professional. I thank you for you wonderful service.
I ordered a front wheel bearing hub for my 2002 Buick Lesabre, and it was like brand new. My only complaint was I changed the wrong side, so I bought another wheel bearing locally costing me another 50 dollars more, but now my Buick rides like glass until this dollar you to death vehicle runs into another break down.
Just got rear wheel bearings for our 04 exploder. Thought it came with the spindle too. They did not. So I gotta order those now. Other than this, I've always had a good experience. Would definitely recommend this site to anyone who fixes their own vehicle.
I was treated swiftly and professionally. I will gladly recommend you to my friends. You had exactly what I wanted and it was at a good price and the time of delivery was soon enough.
I normally don't write reviews, but I had to say something about this website. I ordered a headlight assembly hoping to get it as soon as possible, and the product showed up two days earlier than expected. It also fit perfectly, and works well. Thank you for the great service as well as the online help! I definitely highly recommend carparts.com.
Very prof'l staff; packaging/shipping staff are not. Wrong parts delivered. Response was excellent with quick full refund.
My item was never shipped and it's been 3 days and I just Called customer service and they said theres been a "system error" I want my money back now! This is theft!
Had a difficult time ordering online, system would not take payment, had to call in to order part. All that said, the part was correct and seems to work great. Service people were very nice and helpful.
100 HAPPY. PRICE CUSTOMER SERVICE SHIPPING. I had to call in my order and that was no problem. The price was 80 cheaper then auto parts stores
It was easy to place the order on line. The price was pretty good. I found the item that I was looking for pretty quick.
If you call to order parts the people on the phone dont know what they are doing. They said my card wouldnt work. I get online and order it through there and the card worked great. When the customer service rep called me back to ask why i didnt finish my order over the phone with him, he was very rude amd i will never order parts through here again just because of the rude customer service!
Since i been buying parts for my car i don't have or had any issues until the present i will recommend this site to everyone it's cheap available all times and fast shipping car parts.com
Thanks to your customer service representative. An error on my part, was corrected and all my questions answered promptly and with tact. Great experience all together. Thanks again
Mr. Carl McCormick
Fast delivery, great service if you need it. Prices that will shock you, Great selection and descriptions as well as pictures of each of the parts options. Great experience! I've saved customers of mine literally up to 190.00 per one part vs using other walk in auto parts retailers.
Searched all over online. Carparts.com had the best deal on window visors for my M35X. Super easy to install.
You sent me the one for the driver door i order for the passager side
I need the one for the right side door front
2000 chevy silverado 2500 5.3lt
I ordered a front bumper and hood for my 1993 Honda Civic Sedan. It came fast and the prices were lower than anybody around including locally. I will definitely order again.
This is not OE original equipment as it says on the ad this is misleading. It says right on the box at this is an aftermarket not original equipment product. I am taking this overseas so if this does not match up then I am out of luck.
It was horrible. First they had problems billing my credit card asking odd questions. Then after they billed the card. The next day they sent an email apologizing because they didn't have the parts. Shouldn't a good company check warehouse inventory before billing someone's credit card! Terrible will never go through them again and will tell everyone not to use them!
I have ordered several parts here and am completely satisfied with results. Now my Eddie Bauer Expedition is straight and parts fit like a glove
Answer: Evidently not Carparts.com as I had to, even after contacting Carparts.com for help with costs.
Answer: Because they are crooks and just want any extra money from everything else. That's how they sell parts for such low prices.
Answer: Hell no not normal this company is really a joke charge for fast shipping and will be a week before you get parts and no communication
Answer: Hi Chason, For tracking a shipment, you may provide us with your order so we can assist you further. Regards, Rose R. Customer Advocate Team
Answer: Hi Angel L. We're sorry to hear if you have not received your order yet. Let us check this for you. You may provide your order number here or you may call us at 1-866-529-0412 press 2 for our Customer Service Team to further assist you. Thank you, Shen S. Customer Advocate
Answer: Hi Viçkey C., Thank you for using the Q&A portion of Sitejabber. We do offer multiple parts for your vehicle. Please give us a call at 8665290412 and ask for a parts specialist. They will make sure that you get the right part with great discounts. Thank you, Emmy C. Customer Advocate
Answer: Hi Carol, Thank you for using the Q&A portion of Sitejabber. We do offer multiple parts for a 2008 super lucerne. Please give us a call at 8665290412 and ask for a parts specialist. They will make sure that you get the right part with great discounts. Thank you, Anthony C. Customer Advocate
Answer: Hi Claudette R., Thank you for reaching out! The letter you received from us is not a scam. We were notified by the manufacturer that they found out that the recalled part did not pass the standard quality. To know more about this, you may send us an email at recall@carparts.com. Please provide your order number for our reference. Thank you, Shen S. Customer Advocate Team CarParts.com
Answer: A: Hi Jon, Thank you for taking the time to send us a feedback about the refund amount. Rest assured that we will check and help you with your order. Please provide us your order number or the email and phone number provided when the order was placed, so we can resolve your concern as soon as possible Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-69338. Please write this on the subject of your email for immediate assistance. Thank you. Anthony C. Customer Advocate Team
Answer: Hi Daniel, Thank you for taking the time to send us a feedback about the refund amount. Rest assured that we will check and help you with your order. Please provide us your order number or the email and phone number provided when the order was placed, so we can resolve your concern as soon as possible Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-63552. Please write this on the subject of your email for immediate assistance. Thank you. Sherryl P. Customer Advocate Team