Bought a radiator from them for my super duty. Radiator leaked right out of the box. They shipped a replacement, but I have to pay the labor twice. Won't ever use them again
The parts are cheap but at times you will receive already installed parts as I did. The parts was nasty, had some rusting and scarred up from what looked to being installed previously.
Hi Melvin K.
Thank you for reaching out! We understand the inconvenience this has caused you. We deeply regret any frustration or delay this may have caused and want to assure you that we take this matter seriously.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-97667. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I had an issue with a part that I received. Luckily my boyfriend figured out the problem and is currently going to fix it. Customer service was really helpful and quick to respond.
Hi Blaine, thank you for your time on sending us a review, hearing that you were provided with a good service is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Regards,
Patrice
Customer advocate team
These guys cleared up a shipping issue and kept in touch through the process. Even refunded the shipping because it was late. Would order from them again.
Hi David, thank you for working with us to resolve the situation you experienced. We apologize for the delay on your shipment. Hearing that you were provided with a good service is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Regards,
Patrice
Customer advocate team
Ordered part a week in advance, received part Monday instead of Friday. Had to buy part, 3 times more expensive. Will not be doing business here again.
Hi David,
Thank you for sharing your feedback with us about your experience. We sincerely regret the inconvenience.
We would like to get more information about the experience and work with you to address the concern. Please email us at dgteamcustomeradvocate@carparts.com and include this ticket number: CAT-96645 on the subject of your email for immediate assistance.
We look forward to hearing from you.
Regards,
Josely M.
Customer Advocate Team
CarParts.com
I have gone back and forth with this company for weeks to no avail! I was supposed to be sent 2 parts for my car, but only received one after multiple delays. After reaching out to the company and FedEx, as the carrier, I was notified that Carparts.com has a policy that requires the carrier to return the package after 2 failed attempts. However, I was home all day during both "attempted deliveries" and never heard anyone knock or drop a package. After checking the tracking information, FedEx listed my package as "refused by the recipient - return to sender." Therefore, I reached out to FedEx (who sucks and failed to do absolutely anything and did not hold the driver accountable) and contacted Carparts.com who apologized and issued a replacement part to be sent. However, after looking for the tracking info, I called the company and was notified that the rep. That I talked to never filed the replacement. Again, I had to speak to someone else who ended up filing the replacement part order for me. Days came and went and I never received that package either. After checking the tracking information, the same issue arose. I called Carparts.com and told them to inform FedEx that they could hold the package and I would just come to pick it up. The representative told me that she would send an email with info when it was available and after checking today, the package was, indeed, sent back to Carparts.com. I am completely done and feel as though I wasted my time and money! I will contact my bank and advise anyone against ordering from this fraud company.
Hi Zoe,
Thanks for your feedback about the delivery of the Shock Absorber and Strut Assembly. We apologize for the inconvenience this has caused you. Rest assured that your concern has been raised to our courier for further investigation.
I can see that you have already been assisted by one of our Customer Service Representatives regarding this issue. The refund was issued to you. Thank you for giving us the chance to resolve your concern as soon as possible.
Should you need further assistance, feel free to reach us.
Thanks,
Emmy C.
Customer Advocate Team
I had a electronic part fail making my car undrivable.Unfortunately, I ordered from carparts.com. The part was estimated to arrive Saturday to Monday, 2 to 5 days after ordering. I received the tracking number that only ever said lable created, awaiting carrier pickup. As of Monday, the same message. I contacted Carparts.com and was informed their was a delay. It would've been the courteous and professional thing for them to do if they informed me on their own. Instead, I waited 20 min on hold only to be hung up on by the first rep. I was in no way uncourteous to her. Another 20 min on hold I spoke to another rep who gave me the information. Finding out about the delay was bad enough due to needing the part to have my vehicle running again, but couple this fact with the fact they weren't even going to tell me. I know I will never buy from them again and I will tell everyone I can about my lousy experience with them. They should be embarrassed.
Hi John V.,
Thank you for reaching out! We apologize for any inconvenience. We would like to check on this further.
Please send an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket #: CAT-96892. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I had recently both brake pads and rotors for my car and I just received my front ones so i reached out to them by Instagram Philip was really nice they answered right away and he check the system to see what happened but they where just shipped in two different packages My order number is CPZ******* for this transaction.
Hi Rodrigo V.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I had a wrong swayBarLink which happen to be shorter but upon written to customer service I got good response from Emmy and I am grateful she was able to refund back my money cos I already got another part from Napa so I will definitely buy more items since you guys have such a good customer service. Thank You
Hi Audu,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
They sent my order to the wrong place an they sent it back an now I have to water 3or 4 day to get my money back they didn't have to water on there money I will not order from them again I called summit an got my part in to days
Processed my order after telling me several times my order couldnt be processed then emailed the next day saying my order was put on hold, they needed to verify my cardholder info, it was a prepaid visa that no registration was needed for, when I got them on the the phone they asked a bunch of odd questions, if I just moved here, am I a homeowner or renting, my previous address etc. then tried to ship 3-5 day ground but charge for 2 day! DONT USE THIS WEBSITE!
I will not recommend this company to anyone order part on august 31
needed asap ascured me it would be here on the 2nd of Sept and it still is t here on the 8th. It was only 2and a half hrs from me but went to west Virginia and now in Charlotte NC part had to goby my town to go to these places
Hi Clifton,
Thank you for letting us know about your concern with the delivery of your order. We sent you an email to further discuss this matter, kindly reply if you have questions.
Regards,
Patrice
Customer advocate team
I ordered 2 headlights the left and right when I received the head lights it was both driver side (L). I requested a return and was emailed 2 return labels that I put on each box. Long story short they said they received only 1 headlight (how is that possible) while only receiving my money back for 1 head light when I paid for the whole kits. I have been emailed and every time I called someone eventually hangs up after explaining everything. I SPEND TOO MUCH MONEY ON THIS SITE TO BE TREATED THE WAY THEYRE DOING ME!
Hi Steven T.,
We are sorry that your experience didn't quite match your expectations. We apologize for the inconvenience and frustration you have experienced with your order. We understand the importance of receiving the correct items.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CAT-98026. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Paul D.
Customer Advocate Team
CarParts.com
Order all the stuff to put the front of a crown Vic back together got all but the most important part that was sent to the wrong address and they told me to just reorder it like I have that money to just waste on that
Come on you send 2 of the parts right but the 3 biggest part and the most needed and expensive on they just shipped to id where and are like just pay us again for it I'll just take my business somewhere else and tell everyone not to use them
Hi Charles,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-97821. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Was originally told Fri 10 2021 now it's advising Sunday 12 2021, this is a deceptive act by promising a time for a price and voiding that agreement. I need my parts!
Hi Corey G.,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue. To address this concern, please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your issue properly.
Here's your ticket# - CAT-73271. Please write this on the subject of your email for immediate assistance.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
I ordered parts for a total of 508 and then they charged me another 91 because it was coming from another warehouse. Won't refund me even though I didn't agree to this.
Hi Desirae,
We apologize if this has caused you any inconvenience. To explain our process, the first or initial charge that you see in your account is the Pre-Authorization. This is not really an actual charge. The authorization is just a hold for the order amount. This is the usual bank practice for electronic transaction. The authorization allows us to verify your card information for security purposes. Pre-Auth will automatically fall off in 3-5 business days depending on your financial institution.
Also, once the parts are shipped out from the warehouse that is the time that you will see an actual charge on your account.
Please reply to the email we sent for further assistance.
Thank you.
Shebet C.
Customer Advocate Team
Found what I needed quickly and easily with the onsite search engine, price was lower than the competition and shipping expedited quickly, will definitely use their services again!
Hi Warren M,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
Good price for a part I needed but 8 days to ship it is nuts wish I would have known how long it would take to ship before I confirmed my order, as I need to get the car back on the road and don't have over a week to wait
Won't get your order on time. Worst costumer server ever. Canceled my order but still shipping order after my request for return. Waited on chat to get disconnected and talk to nobody but a robot online.
Pleanty of chat help to sell you parts but no help for canceling a order.
Hi Jay,
Good day! Thank you for your purchase.
We would like to apologize if you needed to wait for a long period of time on hold. We are experiencing an unusual volume of inquiries over the phone, email and chat which explains why hold time might be longer than usual we are taking the necessary steps to ramp up our operation.
Unfortunately, your request for cancellation passed our deadline. All our orders are electronically processed and forwarded to the warehouses immediately after the order is confirmed.
Your package is currently in transit via FedEx Smart Post and USPS under tracking number 9261292700850029042833 and 9200190100069104884471 You can check the progress of your package, as well as all related details by using the tracking number.
Please allow 1-2 business days for the courier to update the tracking details.
Our best step forward would be for you to receive the package. Refusing the package outright may cause delays to the refund process.
I have included the following information below to make the return process easier for you. You no longer need to wait for the RMA email
We have sent you an email to better assist you with your concern.
Thank you,
Philip
DON'T TRY SHIPPING TO A DIFFERENT ADDRESS. YOU GET NOTHING SHORT OF COMPLETE AGGRAVATION. THEY WILL WANT TO CONFIRM THROUGH "FRIENDLY CONVERSATION, THEN TELL YOU THEY WILL CALL YOU BACK AND LET YOU KNOW. I CANCELLED RIGHT THEN! I'D RATHER PAY FULL PRICE THEN BE SUBJECTED TO THE HARRASSMENT! WONT BUY FROM CARPARTS.COM AGAIN. OH AND HAVE A NICE DAY!
Overview
CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 800th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Thank you for reaching out to us and bringing this to our attention.
We would like to get more details about your feedback so we can address it accordingly, and work with you in resolving the issue. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-92855. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team