CarParts.com

Stay away! Ordered something on feb 2 and items had to get here on feb 5... to my findings they had no order number and no tracking info for GLS. I rather stay on ebay something thats been around for years. If u know what im saying i would stay away from new sites. As they say " what you pay for is what you get". Also for my refund..."ohh lord bby jesus" how do you do a refund with no confirmation on my end. This sounds alot like a scam. I just pray to god that they send me some of my hard worked money back. Yessir!
And i am a real person not a bot.
Stay safe everyone!

I ordered a damn turn signal switch for my 2014 Jetta and they sent me a fender support replacement, customer service is terrible, I sat on hold for over 2 hours and still don't know if I'm going to get my part.

Order a part from them last November 14 and sent a wrong part, I returned it immediately and ask for refund, look at the tracker and says been delivered on November 16 and wait for 7 days process but still nothing then contacted their customer service and said to wait 3 days and still nothing then customer said to wait more 3 day. Then I look at the emails there response are gone! They're a scam!

My elderly neighbor backed into my driveway hitting my new car and damaging my side fender. I immediately went online looking for a reasonable priced fender I could afford and came across this website which had the fender i was looking for. I was a bit skeptical because the price was so dirt cheap compared to what I know my dealer would've charged for it, needless to say I ordered the fender on a late Sunday night, Monday morning I received a phone call from a very knowledgeable representative who wanted to make sure the part I ordered online the night before was indeed the correct part and thank god he called because I had ordered the wrong part, he walked through step by step until we got the correct part ordered and by Wednesday morning my fender was at my front door and my car was in and out the shop by Friday afternoon. Everything was advertised and if i ever need any automotive parts again they are my first and only choice. Thanks again

I ordered a taillight for my hyundai sonata. My car was stolen so I sent the taillight back and still have not gotten a refund. It has been over a month! No one will let me speak to a manager. So I've paid for a taillight that I don't have! Total scam!

I was charged $27 for overnight shipping on Friday afternoon at 10 minutes after 1 I have been informed that I'm not going to receive my package for three more days which would be on a Monday. I paid for overnight shipping because I needed it on Saturday, when I called the call service center to complain they said that I should have received a pop-up menu stating that there was a cut-off time on all of the overnight shipping orders and charges. I never received any such pop-up menu as I made this order on my phone.

They advertise one price (401.99) and you buy the product but then charge you (784.01) on your credit card. When you try to call or send messages to them they can't find it or don't understand what the problem is! They are scammers! They promise but don't deliver. They steal your money! And don't have the part either!

(Update-I received a phone call back from the company they are doing their best to get me the part, they're really trying their best now)

I ordered a part to be delivered on June 1st, it is now June 2nd and I call corporate. The package is still sitting at the facility, they don't know who the carrier was going to be or when it was going to be delivered. Their estimate was 7 to 10 more days, why would you tell your customers the part was going to be there when you had no idea. I received three confirmation emails telling me the part was going to be delivered on June 1st by FedEx

I call corporate and they don't even know who the carrier is going to be it's just sitting in a pile waiting for the door.

The customer service associates are great, but they can only do so much to give me answers when the system isn't telling them what's happening. Total miscommunication

Purchased an oil filter housing for my 2016 dodge caravan that had begun to leak. Dealer was on back order like everything thing else post COVID…. Shipped fast. Had it installed. A week later… it failed. Long story short… Ranabesh M. With their customer service department was nothing short of amazing. Absolutely amazing. Ranabesh was great the whole time keeping me up to date via calls and emails throughout the entire process. Couldn't be happier. They stepped up! That's almost unheard of anymore. I would highly recommend Car Parts.com. They earned my business and most of all… Trust.

If you place 1 order of 3 parts expect 3 packages 3 different dates. Then I got sent a garbage a1 cardone reman maf 131$ and after playing 50 questions with the customer service rep who talks like he actually knows $#*! when he obviously is clueless they tell me no problem send it back. We will email a shipping label. 3 days later, label gets emailed. It's been 2 weeks since I shipped it out and today when I call to check status the part has been there 3 days and there now " working on the return" like it's a huge operation. Well I work for an autoparts company and returns are very simple and quick. Credit returns take 12 hrs to 3 days. There telling me the credit transfer will take 7. There customer service reps talk like mindless robots right from the script word for word. Will not recommend them to anyone, will spend the extra money on local parts.

I will never buy a parts from this site. I placed my order 12/9/20 for a 1-5 business delivery. I received a notification on 12/10/20 that my order has been shipped and will deliver 12/14/20. On 12/11/20 I received a 2nd notifications that my shipment will be delayed and will be arriving 12/21/20 this makes me sick because I need the parts sooner. As I check the shipment status, it doesn't moved since it arrived at New Berlin, WI Fedex facility. I am vey disappointed for placing this order and strongly recommend not to buy anything in this Site.

Good quality parts for half the price.crappy cancellation policy,I cancelled an order 5 mins after purchase but through cust service they couldn't stop/cancel the shipping,they send items and then you have to ship them back to get refund.they still shipped the 50pounds order i cancelled literally 5 mins after purchase then I had to return it.soonest you getting money back is 3 weeks.

I purchased a very expensive hood scoop, order #CPZ*******. The scoop is awesome and looks great on my truck, but not without some extra work that should not have been required. Even though the scoop arrived covered in protective plastic, it had scratches that required some work to remove. Secondly, the flexible rubber seal was not long enough requiring me to buy a piece and modify it. I wrote a first negative review complaining about the instructions warning against taking it through a car wash with brushes. I later realized the car wash I frequent had chamois, not brushes. I received a very favorable response from the company with compensation for the problem. In spite of the issue I had with the product, my own ingenuity and assistance from the company made the transaction enjoyable. I will do business with the company in the future.

Part was ordered and the website said it was available. It also stated that I wouldn't be charged until the order processed. 48 hours later, card was hit within hours of the transaction, but still processing. I emailed them... no reply. Next day I get an email stating the part I ordered wasn't in stock. Now, 5-7 business days to refund me. Young girl then called me to see if I wanted anything else. No thank you. She then told me it would be 10-14 days for my refund.

If you're going to sell something... sell it, have it. Not source it after. I'm sure they do good with mainstream items. I just wont use them again.

I ordered a part that was said to be instock. As soon as I order it, I get an email saying its "Out of Stock"

Their customer service assistant is very slow and youll have to sit and wait. There are no alerts so you better stare at the screen for the next 5-10mins. And if you miss the 2min window, please try again!

I ordered 2 sets of new rotors and pads, but ended up canceling the order the same night. The next day, they canceled one of the sets, but still shipped the other, even though they had already canceled the other. They're now telling me to return the item I will have to pay a fee. This is a clear attempt at squeezing any money they can out of me because I chose to cancel my order.