I purchased a mount for my car. It was the wrong mount. Yes that's my fault. But Its impossible to return this item. It's been over 5 days and I have yet to hear from a rep to tell me correct ways to go about the return process. After they told me it would only take 2 to 3 days to contact me. Its quite disappointing this is how they take care of customers. I dont recommend and I definitely wont ever purchase this website again. Really shows they dont care about their customers and they just want your money.
Purchased a trim piece for my wife's car. The part was a cheap flimsy plastic version of the factory mud shield but they charged more than the price of the item in shipping. I didnt want to use it so on return they deduct the price of the item in shipping defeating the purpose of returning it because you basically get nothing back. They sell bad parts and scam the customers through shipping fees so you have no incentive to return. I warn anybody about to use their site to steer clear from these scam artists
Low-Price Guarantee
They offer automotive parts at the lowest prices possible. They guarantee that their products are the lowest that you'll find online. When you compare their products to parts offered by other sites, you'll see the difference!
In fact, if you find a part from another store that's cheaper than what they offer, they will beat or match that price!
Definitely they have a great price but customer service maybe need little bit more training, for some reason the website took my shipping address as billing address and backwards, so I used the live chat with "Justin" which his solution was to cancel my order and re-order again with the right shipping address causing that way a double payment (I use PayPal) but of course, shouldn't worry cause I'll get a refund in 24 to 48 hrs... how difficult is to change an address?
I had to order 6 repair parts from multiple sources, carparts.com being one of them. Of the quoted delivery times, carparts.com was the longer of them all (5 - days vs 3-days for the others). Now 2 days past the quoted delivery - no parts.
If you can't delivery the parts on the time you quote, then you are in the wrong kind of online business.
I will never use carparts.com again - not worth the $6 price difference.
Mirror arrived fast, perfect fit for the vehicle but the power and heated mirror connection does not fit. Will settle for no power or heated passenger side mirror but not happy about it. It does look nice though.
Hi Marc G.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-98103 and please put it on the subject line of your email.
Thanks,
Anthony C.
Customer Advocate Team
I recieved wrong part order and when i called customer service they at first i said i had to pay for shipping for their mistake, then they ignored all my emails and calls. Stay far away from this illegal operation. Buyer beware!
I purchased an alternator from Carparts they charge me for core, they refund me for my core. But now the new part is defective now they offer to refund for defective part but now they get to keep my original and they get the defective one.
Hi Lee A,
Thank you for reaching out to us and bringing this to our attention. We are sorry to hear about the issue.
We would like check on this concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-98133. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
******* (order#). I didnt expect to be contacted about my last review, they contacted me and offered to send a new part or to do a partial $40 refund, since the part was usable even though it showed minor damage, I went ahead with the partial refund. It was just cool that they actually called to remedy it, i didnt expect that at all since i hadnt asked for it to be remedied, they have great customer service so im re reviewing this to give 5 stars.
Hi Victoria J.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
Just made a purchase for $3.75. Shipping was $7.00 and some change. How does that work? I will review again when I get the product... I could not change the option of shipping when I had it in my cart.
Absolutely do not buy from this website. I order a pair of headlights and everything looked okay until they got installed. The headlights were not aligned and they couldn't be adjusted. When contacting there customer service I was on hold for hours. After sing up for there schedule call back bu there customer service, i still did get a call back. Never buying from them again!
I ordered a tail lamp assembly that the dealer quoted me a price of $233 plus labor to install. Car parts sent me the part I needed for $72.33 including shipping and handling. I was able to install it myself.
Called a junkyard and the part was 50$ used looked on parts.com new part was 37$ with shipping had it to my house in about 10 days and it fit perfect very very good and affordable experience thank you Parts.com
I've ordered parts for multiple cars across different categories and have never been unsatisfied. I've had to contact customer service a few times and it's always been a pleasant experience. Good parts, rates and service earns 5 stars from me!
I ordered a fender but it came damaged. I wrote a review on it and they emailed me and solved my problem. I was very satisfied with there support team they have amazing customer Service 5/5 stars from my end
Hi John S.,
Thank you for sharing this review regarding the Fender.
We are happy to know that we were able to assist you to resolve your issue with the damaged Fender you received. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road.
Thank you for this feedback!
Shebet C.
Customer Advocate Team
I am Unable to make any comment about the parts because I still have not received them! As long as you're willing to wait for about two weeks to get your parts carparts.com might be a good place for you
Hi P. J.,
Thank you for sharing this review about the delivery of your order.
We apologize if this has caused you any inconvenience. Unfortunately, all shipping carriers are experiencing unprecedented demand, which has caused a shipping delay for your order.
We would like to check on this concern further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-68550. Please write this on the subject of your email for immediate assistance.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
I have to correct my disappointment with Carparts.com. Although I was unable to cancel my order immediately they responded to my email to cancel my order almost immediately at least within a few hours. Customer service***** Stars, Response time***** Stars. I would imagine that Shipping and other areas of the site are on top of they're game. Looking forward to shopping at Carparts.com in the future.
Thanks guys.
Hi Richard E.,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers. Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
AVOID AVOID! Customer service is awful and forget ever getting a refund for a return, even when items arrived destroyed from freight shipping. Toassed around d for weeks and stillno resolution or calls back. Total scam!
Hi Britney,
We thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay and inconvenience this has caused you. Rest assured that we will review the things you mentioned so we can address it accordingly.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket #: CAT-97318. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
I am supposed to receive a $10 site credit for the delay in shipping but you would get that with any order so I really didn't receive anything for the inconvenience. The follow up was prompt and curdious.
Hi Anthony,
Thank you for taking the time to share a review. We appreciate that you let us know about your experience and gave us the chance to resolve your concern. We are continually looking for areas where we can improve on so your feedback is highly appreciated. Please feel free to reply to the email we have sent you if you need further assistance.
Regards,
Rosalie R.
Customer Advocate Team
I used an exact engine family number for emissions in CA. The cat converter was guaranteed to fit. It did not meet CA smog requirements. Item shipped from LA to San Diego yet I was on the hook for returning to NEw York. I will not use carparts again.
Overview
CarParts.com has a rating of 2.1 stars from 1,217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 801st among Auto Parts sites.
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Hi David,
Thanks for your feedback! Our products are produced by certified ISO9001:2000 and QS9000 facilities that produce precision OE components.
And we appreciate you taking the time in providing us a feedback about the shipping and handling charges. Our company believes in transparency when it comes to pricing and how much shipping fee we charge for an item. And shipping fees will vary depending on the size of the package and the delivery location.
Rest assured that we will review the things you mentioned and we will address it with our Supplier and Shipping Department accordingly. We are continually looking for areas where we can improve on so your feedback is highly appreciated.
We would also like to get more details about your feedback, please check the email that we sent you.
We appreciate the opportunity to better serve you and we look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com