The sale people should tell you that the covers had to be custom made and take a while to get to the customer. Upper seat cover is good, but the lower stretch material needs to be much thicker, heavier material.
I gave 4 stars Just thought If they would add another strap up the back further it would need it so u could pull the backup the set cover tighter and more conformed to the shape of the seat back Overall I'm happy with them and would by again
Dear Customer,
Thank you so much for your thoughtful feedback! We’re glad you’re happy with the seat covers and truly appreciate your suggestion about the additional strap — we’ll share it with our team.
Thank you,
Consumer Relations
Was able to find my correct fit rear break wear sensor on this website fast and with options unlike some other websites that just give general descriptions. CARid gives the details that are hard to find
Andrew, thank you so much for sharing your experience—we’re thrilled to hear you found exactly what you needed quickly and felt informed by the detailed descriptions. It means a lot that our site made your search easier. We truly appreciate your support!
Thank you,
Consumer Relations
I ordered a rear brake caliper for my 21 Colorado, not a single local parts dealer could get one. I checked them all, even by order. CariD got me the part quickly, the right part, and for an excellent price. 110% recommend purchasing through CariD!
Thank you, Matt, for sharing your experience and the strong recommendation! We’re thrilled to hear we could find the right rear brake caliper quickly and at a great price—it’s great working with customers like you who make what we do so rewarding. Let us know whenever you need help again!
Thank you,
Consumer Relations
I ordered my product and received it by Wednesday super fast shipping! The customer service was excellent, and the prices were the best I found online, even better than in-store. I'll definitely be shopping here again
Thank you for sharing your experience, Jab. We're thrilled to hear that our fast shipping and service exceeded your expectations, and we look forward to providing you with the best products and support again soon. Your support means a lot to us!
Thank you,
Consumer Relations
Didn't have the rims I originally ordered, so someone from customer service Called me for a different option. Don't love it, but it works this is my second time ordering from carid it is a good website to order from…
Hi Josh, thank you for sharing your experience and being a returning customer! We’re glad our team could assist you even if it wasn’t the perfect fit this time—your feedback helps us improve to serve you better next time. Looking forward to helping with your future orders!
Thank you,
Consumer Relations
Ordered tires and wheels plus mounting with install kit they arrived well ahead of scheduled delivery in perfect condition. One small hiccup wheel locks are chrome. I'm sure it will be resolved with out a problem.
Scott, thank you for the fantastic review and for sharing your experience! We're glad everything arrived ahead of schedule and appreciate your understanding regarding the wheel locks—rest assured, we'll make it right promptly. Your satisfaction means a lot to us!
Thank you,
Consumer Relations
It was very easy to find what i need, and know what fit my car, once payment was made, i got a track number and received my items within week and half. The only down side, is that i received one rim first, and the other 3 came three days later, for some reason. Over all experience was great.
Strongly recommend CARiD.
Thank you, Dijalma, for your kind recommendation and detailed feedback. We're glad you found the ordering process seamless and are pleased with your purchase, and we appreciate you noting the split delivery - we are working to improve consistency so all parts arrive together. Your support means a lot, and we look forward to serving you again soon.
Thank you,
Consumer Relations
I mean everything from this place is good. This is my second time purchasing. Everything has came out wonderful no issues with products. The only downside is they don't let you choose what shipping carrier even though they offer different shipping carriers. My issue in particular, I do not prefer FedEx, because they lose my packages or they miss deliver my packages and do not take accountability. I expressed that to customer service, as soon as I placed my order, they just blew it away. For all three of my orders, since they were shipped a different times, I had to go retrieve my packages from places I kinda recognized down my street.
Thank you, Sandra, for returning to us and sharing your kind words about the product quality—I’m glad everything has arrived in great condition. We truly appreciate your feedback on the shipping process, and we’re continuously working to improve convenience and service for all our customers. It was a pleasure serving you again, and we look forward to making your future experience even better.
Thank you,
Consumer Relations
Husbands windshield wiper motor went out unexpectedly (2019 Ram 1500 Big Horn, NOT Classic). Amazon didn't have a replacement part and neither did the local auto shops. The dealership told we they don't know when they could get the motor in and it would take 2-3 hours, costing over $950. We got this motor in less than 3 days and so far so good. Wipers work and we saved a lot of money.
Thank you so much for sharing your experience, Michelle! We're thrilled to hear the wiper motor got your husband’s Ram windshield working quickly and without breaking the bank. It means a lot to us that we could make this manageable for you both!
Sincerely,
Consumer Relations
I had a great experience with my recent CARiD order. The parts arrived quickly, were well-packaged, and exactly as described. The quality exceeded my expectations, and everything fit perfectly. Customer service was responsive and helpful throughout the process. I'll definitely be ordering from CARiD again—highly recommend for automotive parts!
Corey, thank you so much for your enthusiastic feedback! We’re thrilled to hear the parts fit perfectly and that our team could provide helpful support along the way. It means a lot to have your recommendation, and we look forward to serving you again soon!
Thank you,
Consumer Relations
This was an overall good experience in which I paid a reasonable price for a pair of headlights. However, my concern was receiving the headlights separately. This made me overreact and assume that my complete order had not been shipped when in fact both headlights were shipped but at separate times. Other than this, I would rate the experience very good.
Thank you so much for your honesty, Chris—it means a lot. We're glad you found the prices fair and delivery quick, and we appreciate your understanding about the slight shipping confusion. Your trust is important to us, and we'll keep working to make every aspect of your experience seamless.
Thank you,
Consumer Relations
Was looking for a front engine splash shield for my daughter's Nissan rogue and has difficulty not only matching it but locating. CARiD popped up in my browser and the rest is history: Both the assurance of proper fit as well as the best price that I've found, made the decision easy. Delivery was seamless and quick. Highly recommend…
Thank you so much for taking the time to share your experience, Louis! We're thrilled to hear we could provide the perfect fit at a great price for your daughter’s Nissan Rogue and that the delivery lived up to your expectations. Your recommendation means a lot to us!
Sincerely,
Consumer Relations
Found the website by random search. But it was exactly what I needed for my 2003 GMC Sierra 3500 Dually truck. I tow a lot of heavy weight equipment that led to my truck "drooping" at the rear. Not anymore!
Thank you so much, Ron! We're thrilled to hear the parts fit your 2003 GMC Sierra 3500 Dually perfectly and are helping with your towing needs. Your feedback means a lot, and we're here whenever you need us again!
Sincerely,
Consumer Relations
Smooth no issues, found the right part number, verified, then chose delivery. Even though the delivery date initially said Saturday and I got my package on Tuesday causing a delay on the work I had to do, it was a good over all purchase.
Angel, thank you for taking the time to share your experience and for your thoughtful feedback. We’re glad you found the part the right fit and appreciated the quality of the product. Your patience regarding the delivery delays means a lot, and we’re committed to making every future purchase as smooth as possible.
Sincerely,
Consumer Relations
Purchasing was great. Shipping sucked took over 2 days to make it from Texas to Wisconsin, took over 2 weeks to make across the state. Called shipper to confirm address and make sure I receive a heads up call yep yep. Finally CARiD calls, the shipper says address takes them to middle of cornfield, why didn't I get a heads up call because I know the address can be tricky sometimes. Literally the day I get them started out on the address I reiterate heads up call yep yep there's a note the truck shows up within an hour and no call so now im not there to inspect for damages after making its 5th trip out in the truck for delivery. Part was fine but a lot of time and energy spent for nothing
Dear Rob,
We are sorry to hear about your experience. We understand how frustrating it can be to wait longer than expected and to not receive timely updates. We are actively working to improve our shipping processes to ensure more reliable and transparent service in the future.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I was looking for car parts to install in my car. Mostly cosmetic and aftermarket upgrades when Google suggested CARID I mean I did the usual check that the website was current and not a published template shoot I even live chat with the customer service department only to call directly customer. Service to confirm product was available and shipping time frames. I got my lowering springs couple if days later not bad. I recommend it
Christian, thank you for trusting us and for sharing your experience in such detail. It’s wonderful to know our service and communication helped reassure you—and that your new lowering springs arrived quickly. We truly appreciate your recommendation and hope to assist with your future upgrades!
Sincerely,
Consumer Relations
Overnight delivery. Great quality and easy to use website with great pricing! Photo in product description was helpful for me to confirm it was what I needed. I will definitely use this company again.
Jen, it’s fantastic to hear that your first experience exceeded expectations and the photo really helped confirm your order. We genuinely appreciate your enthusiasm and look forward to supporting your needs with the same level of quality and speed every time!
Thank you,
Consumer Relations
I have a 2022 Tundra that brakes would squeak. Even after replacing with new OEM brakes they squeaked due to a Toyota issue. I end up purchasing both Z36 front and rear brakes and rotors package and they don't. These brakes work fine, just needs a little more pressure when you put you foot on brakes. I may consider upgrading pads, because it is an adjustment when pressing brakes. Most importantly, they are new brake that don't squeak and finding new brakes and rotors for the new version of Tundra is hard because they are limited.
James, thank you for sharing your detailed experience with the Z36 brake and rotor package on your 2022 Tundra. We're glad to hear they resolved the squeaking issue and appreciate your insights on fitting and performance as newer vehicle parts can indeed be challenging to find. Your feedback is invaluable, and we're here to help if you consider further upgrades down the line.
Thank you,
Consumer Relations
My experience was good. I found exactly what I wanted, without getting on 4 or 5 sites. Everything came in a timely manner, and everything I ordered was there and the parts fit perfectly. No worries no fuss.
Jaymz, we’re thrilled to hear your experience was seamless and everything fit perfectly! Thank you for choosing us, and we’re always here to help with whatever you need next to keep things running smoothly.
Thank you,
Consumer Relations
Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We apologize for the inconvenience and appreciate your feedback.
We will work with our team to better inform customers about order details, including custom-made items that may take time to arrive. We also value your input regarding the quality of the material and will review our production processes to ensure improvements. Thank you for bringing these concerns to our attention.
Thank you,
Consumer Relations