CARiD

CARiD is the company. I ordered rims and tires back in the beginning of October. It's now the middle of January and I still don't have a complete order delivered. I initially received all four rims and tires and three were damaged. I was told to repackaged them which cost me $46 for materials. I repackaged them and sent them back. After several weeks I finally was told I would be recovering the replacements. Five weeks later they sent me three back with two of them being damaged. At this point I have two good rims and tires and once again I had to repack and send of two rims. Month in a half later I receive two rims and tires. One of them having a small scratch I decided to keep that one and send the dented one back. I waited two weeks for them to pick up the last rim and waited another month for them to send back the replacement. Before sending it they email me telling the order has been fulfilled and they currently don't owe me another rim. Furious, I called them and was on hold for over an hour when they told me they would contact me when they figure it out. Three days later I get a notification that a tire sensor was on its way according to the shipping label. I call and to verify and they had to resend me the correct order. It's not mid January and I receive my final rim and tire with the incorrect tire pressure sensor. It's complete different then all the others. Cosmetically it stands out like a sore thumb. The only one of the pair. Also the rim is damaged just like the other rims prior. CARiD claims it is the shippers fault. I know for a fact they are scamming UPS. Ever package that sent that packages with shrink wrap cardboard and box tape. The outside was NOT damaged in anyway but yet they insist on filing a damage claim with UPS. I can't sit back and allow CARiD to fraudulently filing damage claims agains UPS. I have tried to speak with someone in charge at CARiD but they never let me. Something need to be done. Tried to upload a ton of pictures but the format won't allow me to.

I initially made a purchase on Aug. 28th. Received a delay notification on Aug 31st saying that the shipment was delayed and a new estimated ship date was Sept 2nd. On Sept 3rd I sent a status request and contacted them in the afternoon on Sept. 6th since I hadn't heard back from them concerning my shipping info. Considering they didn't have an update for me, I submitted a cancellation request. To which they said it takes 3-5 days to process which is ridiculous since all that is required is an email or a phone call, but with no tracking info I figured this wouldn't be a problem. Come Thursday morning Sept 8th I find I have received 2 emails in the middle of the night; the first at 2am with tracking info and the second from customer support at 3:08am saying that my cancellation couldn't be processed before the manufacturer shipped the item.

Come to find out from the tracking info the item shipped on Aug 30th (label was created) and was picked up by FedEx on Sept 2nd. So it had already been shipped on the day they projected which means they had shipping info and just decide not to provide it. I doubt a reputable company like Megan Racing would fail to supply them with tracking info for the customer. So they knew all along and just didn't deliver my tracking info until after the product, that I no longer wanted, had already been delivered. See photos below.

I will never order anything from them again. I wish I could prevent anyone else from ordering from here again to prevent them from frustration and wasting their time and money.

I bought a dash kit for an Acura MDX.
# 1 - some pieces didn't fit
#2 - Contrary to the description, there is NO wood in this kit. I's all cheap plastic.

I have spent 3 weeks trying to get a refund on a defective product.

They refuse to accept their responsibility and offer no refund or return "unless the item is unopened and in original condition". So how do you find-out if a product is defective unless you open the box and install it?

This is the worst customer service I have EVER encountered. They lie, and operate in bad faith.

STAY AWAY FROM THEM!

Carid C wrote: -------------------------
Yves,

Thank you for getting back to me. I looked into your profile and figured out, that the product was installed, therefore we did not let you return it. In your review you never mentioned that the product was installed. You said it was just opened.
I am sorry, but the dash kit cannot be returned after it was installed.

You were also having the fitment issue. The new piece#25 (the cup holder piece) will be shipped to you on the 21st of December. The manufacturer is currently revising its design and will ship the bran new redesigned item.

As for another piece#20 which did not it, it was placed incorrectly. It needs to be installed underneath the round center button.

My Reply:

Since you are offering corrected replacement pieces, you are obviously admitting the product is not right and therefore would have to be installed for the defect to be noticed.

Furthermore, the item being wrong as you admit, it has to be returned to the manufacturer for modification. So either way, installed or not, my product is wrong, and you cannot sell it to another customer, whether installed or not.

When you say the #20 piece should be installed under the center button, you obviously don't know what you are talking about. It absolutely has no place there.

Last but not least - you are not addressing the main issue - the description says REAL wood, when in fact the product has no wood whatsoever.

So I don't care about the replacement pieces.
I will not install this overpriced junk in my car.

When the ad and the description says WOOD, I expect wood, and if it's plastic, I expect a REFUND with no argument.

I will update my revue and I WILL get a refund, one way or another.

BTW - don't believe the "good" reviews - they are obvious fakes.

Note: i tried uploading the receipt but couldn't but the order # ******* MADE ON 10/5/2022

I am never coming near this company ever again. I bought a driver side upper control arm for my Chevy suburban and the wrong one was sent over. When I called today to request an exchange i spoke to "Bel" and from minute one she had an attitude and was trying to hold me responsible for ordering the wrong part. However, all i could do while making the purchase on the website was put my truck's info and verify that it was a fit which i did. While talking with "Bel", she didn't want to believe that it was the wrong part so had to look up the SUK# for the part to proof to her that it was the wrong part. Then eventually she agreed to start the return process but still charged me a restocking fee and that's where i lost my mind because it was their fault in cataloging the product wrong in the 1st place. Not to mention she was too damn ghetto with me on the phone so i couldn't take this kind of attitude and i asked for a supervisor or manager and she wouldn't let me talk to one. So, i hang up and called again and Jane answered this time. She was nice at first until she realized it was a return then her tone changed as well but wasn't as bad as "Bel". Long story short, i had to ask for a return at this point as they made it clear that they wouldn't even consider owning up to their mistake and was forced to start the return process in order to get the majority of my money back. Clearly, they lack of any decent customer care. I have 2 cars and always buying parts but never had to deal with this kind of unprofessionalism. I understand if i had a change of heart about the purchase then ya i ll own up to the restocking fee but it was clearly a mistake on their end.

Absolutely terrible experience. If I can give them negative stars every opportunity, I would the whole company was absolutely horrendous. I placed an order on MAY 1ST With COVID-19, I understood. However, when I got the rims and wheels and took it to the shop for a wheel balance just to find out that one of the wheels was cracked, I sent back the rim and every time I call is the same answer. After 6 months waiting only to be told that they are waiting to hear back from the manufacture of this wheels. The staff was incompetent.
One time that I call a guy by the name of Stanley told me that I would get an answer within 30 minutes. It was just a lied. He was very rude on the phone when he could have told me the true about was going on with the rim. He just wanted for me to get off the phone. I have asked to speak to a supervisor but there is NEVER one available
POOR CUSTOMER SERVICE.

It got to a point where I just accepted that I won't be receiving the rim, But I will be doing reviews about this HORRIBLE company weekly so that people will know not to buy from this company. BELIEVE ME I WILL EVERY TIME I WILL POST IT IN EVERY SITE THAT I CAN.
I will also send and email to their CEO Steven Royzenshteyn about the employees that this company has and their HORRIBLE customer service.

Absolutely the WORST experience I ever had. No wonder they are pretty low in rankings in the auto sector. If you are ever getting rims or tires, make it a mission to NEVER order from CarID. Rude, misleading staff, poor customer service, and poor communication.
DONT WANT TO APOLOGIES, I HEARD THEM EVERY TIME I CALLED. THAT WAS THE ONLY THING THEY SAID...

The web site was easy to work with and the items ordered more than meet my expections.

I ordered a set of gauges for my truck on September 9th I waited 2-3 weeks and kept looking at the item and it said processed but never shipping? I then called to figure out what was going on with my order the guy I spoke with said it shipped the manufacturer said they must have missed scanning it but this wasn't the case. He assured me it would be delivered to my house by the 29th of September. The following day I received a notification that my package was never shipped and it would be shipped on the 8th of October a month later not to meantion how long it takes to ship
The person I talked to today on the phone was horrible with customer service and said he couldn't do anything about it I finally got somewhere with them they agreed to give me a 25$ gift card if I was to keep my order with them. It's pathetic just ship my package when you said you clearly had it. It makes me more than frustrated when I can't get my money back for 3-5 days because if I would have known this when I had a feeling they weren't going to ship it I could have ordered off amazo. And received it in 3 days now if I want to do that I have to wait 3-5 days for my money then by the time it ships it would basically be the same as carid they left me hanging when I thought I could trust them with $1000s of other orders I placed and never had a issue if you're trying to get anything done on a time frame carid isnt it

I completed my order on CARID.com using their vehicle model search for all my parts. I ordered my TORXE front and rear bumpers, head/taillights, third brake light, and front grill. I received my order piecemeal with several snafus with the shipper/delivery company. When I called customer service, they were polite but communication was very difficult. They clearly did not understand everything I was saying. (outsourced Customer service to a foreign country based on the ESL I was hearing.) I had to call back three times, due to mislabeled, mistracked, and duplicate deliveries.
I am currently trying to get answers to why they sell a TORXE X1 front bumper for my 2500HD, but not a corresponding rear bumper. When I ordered the rear bumper that I thought matched, it only fits on a 1500. When I ask for contact information for the manufacturer (TORXE), they give me the runaround. It feels like they have a list of answers that do not include any deviation from the script. (again, outsourced customer service...)
WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MY LIFE.
I wish I could go back in time and delete their website from my browser and never go back. Worst ever.

Very unhappy with my first experience with CarID, ordered 2017 Dodge Ram black running boards and I ended up receiving chrome running boards for a 2015 Toyota Highlander. When I called in I was told that the supplier mixed up mine and sent it to someone in Ottawa, Canada and I received theirs. I was told I would get a call back, one week later I called (today) and I spent over an hour back and forth with customer service only to finally speak to a manager which brushed me off by telling me that I would recieve a $35 USD Refund to pay towards the Canadian customs that I had to pay on an order that wasn't even mine. Maria told me to keep the Toyota Highlander running boards and that mine were going to be shipped out tomorrow. I was promised a $25 carid gift card earlier but when I told Maria that I wanted both she rudely told me it was one or the other. I later then received an email from Maria stating that in order to get my running boards I would have to destroy the Toyota Highlander ones and send a picture to prove that I did before I can receive my Dodge Ram running boards. Very unprofessional, very poor customer service, I asked for a complete refund as I want to shop elsewhere and they still said I would still have to send them proof that I destroyed the highlander running boards, they would not insure me if I were to get injured trying to destroy these metal bars so I do not feel comfortable doing that. Their supplier messed up, yet I have to pay double Canadian customs and I have to wait Months before I receive the proper running boards for my truck. I hope Paypal can help me with this one. Worst experience in my life, Never will shop here again, you can shove that $25 CarId gift card up your@$! Maria!

## Please Reply ABOVE THIS LINE ##

Dear Michael,

I issued the full refund on my end,

It should hit your account within couple of business days,

One more time I apologize for this unfortunate experience.

Please let me know if you have any further questions.

Thank you.

Sincerely,

CARiD
Damon Larson
Customer Service
Customer Experience Center
Phone: *******274
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

Wats wats - *******@yahoo.com - Feb 10 2021, 06:10 PM
My refund should be:
Subtotal: $380.04
Coupon saving (1FR***): $38.00
Discounted Subtotal: $342.04
Shipping: $73.18
Tax: $21.38
Total: $436.60
Sent from Yahoo Mail on Android

On Wed, Feb 10,2021 at 4:59 PM, *******@carid.com
<*******@carid.com> wrote:

REFUND COMPLETE

Dear Michael,
Your refund for order #******* has been processed, and should appear on your statement within 3-5 business days.

Refund Amount: $172.26
Transaction ID: 5t0qjr07

Note: 506-1099 (shipping) / Refund for return, by Jiff Ch

Details: ACDelco® 506-1099 - GM Original Equipment? Front Passenger Side Non-Adjustable Strut (506-1099) /
ACDelco® 506-1099 - GM Original Equipment? Front Passenger Side Non-Adjustable Strut (506-1099) (shipping) / Refund for return

Customer Service
Customer Experience Center
Toll Free: *******274

Copyright © 2003-2021 CARiD?. Com. All rights reserved.

Yup so I ordered wheels and rims from them on the 28 of march and I'm waiting for them to be shipped by April 9 2019 the latest or at least get an email from them, but I didn't receive anything so I assumed they were on their way to my APO address but when they should have gotten their, they didn't so I waited a few more days to give them the benefit of the doubt, then i called CARID expecting them to tell me I'll receive them today or tomorrow. But they tell me no they couldn't ship them but never email or called me to inform of the issue. So they tell me and i ask them ok can i ship them to my polish address were i work for the US ARMY. So i paid carid 702USD to ship them internationally to my address here in Poland were I'm stationed. So i am waiting for my package here in Poland and UPS calls me asking about shipping stuff i tell them to call CARID because i'm just the customer. Well they call me again from UPS in Warsaw Poland which is a 3 hour drive from me, well because i want my package i took a day off from work( 1 day of work about $300usd) to go to the UPS/CUSTOMS in WARSAW POLAND filled up my gas tank 48 USD their and another 48USD back i left in the morning and didn't finish with UPS till 615pm/ 1815. Oh and i still have not received my wheels and rims yet still waiting and UPS emailed me again for more information. Today is 10 MAY 2019. Today i called CARID to get some type of compensation or reimbursement for all the money i have lost just trying to get my package. That's all I'm trying to do is get my package.