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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Friendly and kind. However, this item does not fit my truck. Needs returned.
Response was terrific but, it was not the exact replacement. Are there other models for a 2006 CRV? For now I am making do.
Dear Thomas,
Thank you for your feedback. We strive to provide excellent service and are sorry to hear that the part you received was not the exact replacement for your 2006 CRV. The part ordered is OE-restricted and specifically replaces a certain part number, which may have contributed to the fitment issue. Our team is dedicated to ensuring you get the right product, and we encourage you to check your email for further details regarding other models available.
Sincerely,
Consumer Relations
I received headlights so quickly. The price was affordable and product looks amazing!
Dear Brandi,
Thank you for your kind words and positive feedback. We’re committed to providing excellent service and look forward to continuing to support your needs in the future. Please don’t hesitate to reach out if there’s anything else we can assist with.
Sincerely,
Consumer Relations
Satisfied with product Satisfied with product Satisfied with product
Dear Michael,
Thank you so much for your kind words and support! We're truly grateful for the opportunity to serve you and look forward to continuing to exceed your expectations. Your satisfaction means the world to us.
Sincerely,
Consumer Relations
My husband needed to replace a cordless winch before a trip. CARid had exactly what we needed at a decent price.
Dear Mary,
Thank you for your feedback. We're glad to hear that you found the part you needed and appreciate your support. However, we noticed your 2-star rating and would love to know how we can improve your experience further. Your insights are valuable to us, and we strive to provide the best service possible. Please let us know how we can better meet your expectations in the future.
Sincerely,
Consumer Relations
They send you the right parts, shipping is fast
Good customer service
Dear Gregory,
Thank you for sharing your positive experience! We're delighted to have met your needs and look forward to supporting you with any future projects. Please don’t hesitate to reach out whenever you need assistance.
Sincerely,
Consumer Relations
Thank you for getting my order earlier than expected! You guys are amazing!
Dear Abraham,
Thank you so much for your enthusiastic feedback! We're thrilled to hear you had a great experience and truly appreciate your support. It means a lot to us, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I was nervous about ordering my headlights online because I didn't want to get the wrong ones. But they were just what I needed and at a lower price than the local auto parts store.
Dear April,
Thank you so much for sharing your positive experience! We're thrilled to hear everything went smoothly and truly appreciate your support—looking forward to serving you again soon.
Sincerely,
Consumer Relations
Order to pair of WeatherTech floor liners for my Buick and Corolla, they came in four days however I order the wrong style for the Corolla that return went well. No hassle had the right ones for the Corolla in about 10 days. Perfect fit great quality.
Dear Vincent,
Thank you so much for your kind words! We truly appreciate your support and are committed to continuing to provide the best service possible. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Headlights did not work. Called service. Was asked to provide pictures and info. Very cumbersome process
Dear Ronald,
We apologize for the inconvenience you experienced with the part and understand how frustrating it can be when headlights do not work. Our return process requires proof of defect, which is designed to ensure we address issues effectively. We’re sorry that this made the process cumbersome for you. Your feedback is valuable, and we’ll work to improve our customer service experience.
Sincerely,
Consumer Relations
Everything came great, on time, was greatly appreciated, everything worked good as wanted, great product
Dear Jason,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear you’re happy with your experience and are always here to help if you need anything else or have suggestions to make it even better.
Sincerely,
Consumer Relations
I'm completely satisfied with the shopping experience, but I have not yet opened the packages so I can't honestly rate the merchandise.
Dear K. P.,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback inspires us to continue delivering our best.
Sincerely,
Consumer Relations
Order was delivered in a timely manner. And exactly what I ordered. Simple
Dear Hunter,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best possible service.
Sincerely,
Consumer Relations
The instructions are well put along with quick delivery and easy installation
Dear Dusty,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to continue delivering our best!
Sincerely,
Consumer Relations
Bought it Tuesday and got her Saturday, wrapped with tons of bubble wrap, valid
Dear Victor,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I installed these on my 2004 Tahoe and had to do some minor modifications to make these fit, the new wire on the back for the halos interfere with the radiator support and I had to drill holes to allow them to fit and I will be getting some LED H1 bulbs to upgrade these halogens, other than that they look awesome and were easy to wire.
Dear Sean,
Thank you for your feedback! We’re glad to hear that you find the lights awesome and easy to wire. We apologize for the need to modify them for fitment on your 2004 Tahoe. Your experience is important to us, and we hope the lights meet your expectations moving forward.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Great service and great product either way ease of purchase online
Dear Dawn,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
Product fits well and so far works well
Happy it was made in America
Dear Brian,
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback motivates us to keep delivering the best possible service and we look forward to serving you again soon!
Sincerely,
Consumer Relations
It was fast shipping and a great part fit perfectly no problem Thank you
Dear Jason,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Sooner than expected, no damage. Excellent service. Exquisite
Dear Ford,
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy,
Thank you for sharing your positive experience! We're thrilled to hear everything met your expectations and look forward to supporting you with quality solutions again in the future. Please don’t hesitate to reach out whenever you need assistance.
Sincerely,
Consumer Relations