On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great. No issues. The item received as described. Would order again.
Dear James,
We’re thrilled to hear you had a great experience! Your feedback means a lot to us, and we look forward to continuing to support your needs in the future. Thanks for choosing us!
Sincerely,
Consumer Relations
Item was sent in a timely manner Fast and friendly service and will order again thanks
Dear Hubert,
Thank you so much for your enthusiastic feedback—we truly appreciate hearing how our products met your expectations. We're committed to continuously improving and are open to any suggestions to make your experience even better. Your support means the world to us!
Sincerely,
Consumer Relations
El producto no puedo hacer comentarios hasta que lo instale
Dear Jose,
Thank you for letting us know that you've received the product. We understand that you can't comment on it until after installation. We hope you will be satisfied with it once installed, and if you have any questions or need assistance during the process, please feel free to reach out to us.
Sincerely,
Consumer Relations
Hood looks great. Arrived with no damage. Does need a shorter hood latch if you want the factory latching mechanism to work. Comes with Sparco hood pins to secure the hood since the latch doesn't work.
Dear David,
Thank you so much for sharing your positive experience with us. We're thrilled to know that our products have met your expectations, and we look forward to continuing to support all your needs with quality and care. Your trust means everything to us.
Sincerely,
Consumer Relations
Great Experience with Carid part in stock great price and fast shipping.
Dear Billy,
Thank you so much for your enthusiastic feedback! We're thrilled to hear you're happy with your experience and appreciate you taking the time to share your thoughts. Your support means a lot to us.
Sincerely,
Consumer Relations
Great product and shipping was in good timing. Carid cept me updated on order.
Very pleased with Carid.
Dear Elton,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your support. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Positive, it hasn't been installed yet. We should know if it fits in thr next few days
Dear Scott,
Thank you for sharing your excellent experience with us. We truly appreciate your trust and are committed to continuing to provide quality products and service you can rely on. Your satisfaction means the world to us!
Sincerely,
Consumer Relations
It took over a week for the part to ship, and there was little to no detail on the website. I contacted customer service by chat to get a status. There was only one option for shipping and it was as expensive as the part.
Dear William,
We apologize for the delay in the processing and shipping of your order. Due to a glitch, the processing of your order was delayed. According to our records, the item was delivered to you on 4/22.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Items can professionally package with organized to ensure item did not arrive damaged.
Dear Miguel,
Thank you for your kind words and support! We truly appreciate the trust you’ve placed in us and are committed to continuing providing excelente service and quality products every time you visit.
Sincerely,
Consumer Relations
CarID had exactly the headlights I needed. Placed my order, got confirmation and quick delivery. The info on the website listing was very helpful, including the video links. I will definitely be ordering from yall again. Thanks for doing such a good job.
Dear Grant,
Thank you for the fantastic review! We really appreciate you taking the time to share your experience and look forward to serving you again soon. Please reach out anytime if you need anything.
Sincerely,
Consumer Relations
Received the wrong part for a different model car I sent them a photo of the back of the original part off of the car and a picture of the VIN they noted that it was the wrong part for my car they would send me another part that will be the correct one for my car and they sent the exact same part number part back I paid for express shipping to receive my original part quickly they chose to go to the slow route returning the second part so don't trust this company customer service is horrible also it's a lot of being around the bush with them this is my first time using them I will not do it again I suggest going somewhere else
Dear Ronald,
We sincerely apologize for the inconvenience you've experienced with your order. Our team works diligently to ensure customer satisfaction, and we regret that we fell short in providing the correct part. The part you ordered is OE-restricted, which may have contributed to the fitment issue. We have sent return documents to your email, and once we receive the parts back, we will promptly process your refund. Thank you for your feedback, as it helps us improve our service.
Sincerely,
Consumer Relations
No issues except the shipping cost was a little extreme but the product was great and the service delivery was right on target and the customer service was polite and friendly to deal with
Dear Michael,
Thank you for sharing your positive experience – it means a lot to us. We're committed to continuously improving and are excited to support you with any needs that come up in the future. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
I am looking forward to my next order. The LED tail lights fit my truck and I am pleased!
Dear John,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience, and we look forward to helping you with any future needs. Your satisfaction is our top priority!
Sincerely,
Consumer Relations
Woman was very helpful and knowledgeable and helping me figure out my return and or refund information
Dear Chris,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and truly appreciate your support. Looking forward to helping you again in the future!
Sincerely,
Consumer Relations
Great products good pricing. Very pleased and happy that they are there.
Dear Robert,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your support. Looking forward to serving you again in the future!
Sincerely,
Consumer Relations
Buying was easy and the delivery a bit nerve racking because I purchased just before Easter. However after installation the throaty growl of my Ram 1500 was impressive to say the least.
Dear Kevin,
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we look forward to continuing to support you whenever you need us. Your feedback truly means a lot.
Sincerely,
Consumer Relations
Ordered a window shade and it came in promptly in a pristine box.
Dear Michael,
Thank you for sharing your positive experience with us. We’re committed to providing reliable solutions and look forward to supporting your needs in the future. Your trust means a lot, and we’re here whenever you need us next.
Sincerely,
Consumer Relations
Headlights came in look great, fit right up no extra parts required. Quick, simple, and easy. Will be buying other things my truck needs from here thank you.
Dear Shane,
Thank you for your excellent review! We truly appreciate your feedback and look forward to continuing to provide you with top-quality products and service. Your support means a great deal to us.
Sincerely,
Consumer Relations
Everything was quick and efficient, I didn't have any problem getting it delivered to my house.
Dear Adam,
Thank you for your excellent review! We’re thrilled to hear that you had a great experience and appreciate your support. We look forward to serving you again soon.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kyle,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate your support. Looking forward to helping you again soon!
Sincerely,
Consumer Relations