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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Pleased with the product which I located and received. Thank you
Dear Sean,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means the world, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
It was a bit of a challenge installing seat covers, but with the included plastic tool and videos on YouTube had success completing the custom look. Very impressed how all seams lined up and the tight precise fit! Glad to have the safety feature of openings for air bags. Happy to see it resist spilled water on first outing.
Dear Sarita,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Very happy with CARiD after first ordering the part off Amazon partner and receiving the wrong one… Ordered here and received the correct part, won't think that would be hard would you. Worked great and received as fast as the one ordered off Amazon…
Dear Larry,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I was pretty sure when I ordered the mirror it was white. I ordered from this website because Amazon only had black ones. So I was excited to find one that matched the color of my car. However, the mirror that arrived is all black.
Dear Destiny,
We apologize for the mix-up with your mirror color. Our team works hard to ensure we meet our customers' expectations, and we're sorry to hear we let you down. We also did not find any emails from you regarding your concerns. Please check your email for further details so we can assist you. Thank you for bringing this to our attention, and we hope to resolve this issue promptly.
Sincerely,
Consumer Relations
Very good. The spoiler came incredibly insulated and it was perfect.
Dear Marcia,
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback inspires us to continue delivering our best every day.
Sincerely,
Consumer Relations
Have been looking for rims for quite awhile and finally found what I wanted for my 2007 Escalade. Put the order in and had some difficulty with my credit card company. Called the customer service number, spoke with Jarred and got it taken care of. Not only was the customer service exceptional, but the rims are beautiful! I received them within a week. I am very pleased with the quality of my he product and the service.
Dear Jean,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates us to continue delivering the best service possible.
Sincerely,
Consumer Relations
Nice dark color, fits Toyota Tacoma 2004! Was shipped out and arrived on time
Dear Al,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
No issues. ………………………………………………………………………………………………………….
Dear Sam,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to continue delivering the best service possible.
Sincerely,
Consumer Relations
Part was delivered on time and fit perfectly. Satisfied first-time customer.
Dear Dave,
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to know that you had a great experience. Your support inspires us to continue delivering the best service possible!
Sincerely,
Consumer Relations
Fast delivery, good product for the price, recommend it to others
Dear Alain,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
Got what I ordered fast and hassle free! Will shop again! Thanks!
Dear Daniel,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
First time dealing with CARiD. So far so good. Dont have a lot to say at the moment,
Dear Gino,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and appreciate your support. Your feedback motivates us to keep delivering our best every day!
Sincerely,
Consumer Relations
Quick! It was pretty fantastic that it surprised me with the quick shipping because I usually think it takes two weeks but it actually took like 3 days. That is insane!
Dear Angel,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to keep delivering our best every day!
Sincerely,
Consumer Relations
Went well simple did what they were supposed to do. It is what its supposed to be
Dear Anthony,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support motivates our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
We ordered a headlamp kit for our Ford truck. The lamp arrived in mint condition, but when my husband plugged in the wires and installed the headlight, it didn't work in our vehicle. We ordered the computer panel, which we now believe was the problem to begin with, and haven't yet been able to check the headlight. We will decided whether or not to return the headlight kit after seeing if the panel is the problem. We are really wishing the panel was included in the original kit we ordered, even if the price would have been a bit more.
Dear Lisa,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience and truly appreciate your support. We look forward to serving you again soon!
Sincerely,
Consumer Relations
CarID offered the best deal with quick delivery. Will definitely purchase here in the future.
Dear Bradley,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
It was Great thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank
Dear Joseph,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
Customer service helped me identify the correct version of the brake kit I needed
Dear Donald,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
They had exactly what I needed and very fast shipping and their site is very easy to navigate
Dear Tim,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to continue delivering our best efforts.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ford,
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations