CARiDReviews 7,205

This is the worst company ever to deal with... I bought a rear fender for my car and when I recieved it late it was nothing like the picture shows or describes... when I returned the product back for a refund they said the product was damaged but no one could tell me how the product was damaged. They said they would ship it back to me and instead they shipped back to me a bunch of car toys! After calling them to see what the@#$& is going on they couldn't tell me and three months now I have been calling them to get a refund and get the district managers name and number... but they would not give me any information. Don't do busisness with this company if you don't want to be ripped off.

The worst. I ordered a Wood trim packing for my Nissan Altima. Their website guided me to the wrong trim based onthe questions it asked. Then, when I asked to have it exchanged, said it was my fault. Best they could do is let me order a new one at a discount. Even though the company says its based on NJ, all customer support and managers barely speak English and they all are rude. Even though the prices are decent, don't be fooled. Carid.com is the worst!

Do not believe their "No Hassles... No Headaches" return policy. I ordered lights from their Web Site that were advertised to fit a Ford F-150, but when we attempted to have them installed, we found out they did not fit the truck. It has been over a month and I have yet to receive my "Return Merchandise Authorization" from them, and they have refused to pay the shipping fees. It has been nothing but headaches and hassles. I've had to send them pictures of my truck and the lights, to prove the truck is a Ford F-150. They even requested the VIN#! Do not order from this company!

CARID provides the worst customer service that I have encountered in probably 60 years. The order I placed in April 2010 was delivered incomplete and trying to get the missing parts has been a very frustrating experience. I have called seven times with no success - the missing parts will be sent (they weren't), the missing parts aren't in stock but will be shipped in 2 to 3 weeks (they weren't), a manager will call back in 1/2 hour (I'm still waiting!). DO NOT ORDER FROM CARID!

I ordered car mats from this company and received the wrong color. I contacted customer service and they said they would give me 1/2 credit for the mats I received and would send me a confirmation and authorization to return the wrong color mats.

After a week I contacted them as to why I hadn't received the above and they told me that the manufacturer would not issue credit or enter a new order unless I destroyed the old mats and sent the pictures to Carid.

I DID AND THE REP WOULD NOT RESPOND BACK TO ME. TWO WEEKS LATER I HAVE CAR MATS THAT I DESTROYED BY CUTING THEM IN HALF AND NO NEW MATS. AND OUT $74.00.

DO NOT EVER BUY ANYTHING FROM THIS COMPANY,

Carid.com is the worst company I've dealt with in at least 10 years. I ordered a wood grain dash kit that the site stated was manufactured, ready to ship.
Then received an e-mail stating estimated shipping date was 8 days although the site stated usually 3-5. No more updates, after the date came and went, I called their customer "nosupport" and was told it was being manufactured and will ship in another 5 days. Date came and went.
I've sent two e-mails, unanswered at to date, two phone calls, one of which found me talking to an imbecile who was rude and no help at all.
I have just sent another e-mail stating that if I receive no satisfactory response in 24 hours, I will cancel and contest the order with my credit card company for the charge they made the day after I ordered.
I have never had good luck with a company that charges the credit card before the item ships. Carid.com is no exception. BAD company, BAD service, BAD communication. This is a NO BUY advisory.