CARiDReviews 7,205

First order, they took 2-3 months to ship a body kit they kept "promising" would ship. As "retribution" they offered a $25 gift certificate toward a future purchase. When I went to buy floor mats using this gift certificate, the code given didn't work. When I connected through their online chat, the sales representative contacted billing and they said they would honor the certificate on floor mats that said "usually ships within 24 hours" a few days later, still without an order confirmation email, I contacted sales again and they claimed that the order would ship in a week and that billing decided not to honor the gift certificate after all. This is after I was quoted a price, and after I gave my credit card information...

Also, their website claims the floor mats are 20% off; however, they are selling these mats at MSRP, which is fixed by the manufacturer, and they CANNOT change the pricing. They essentially inflate the price, then discount to MSRP to appear as if you are getting a good deal...

After the floor mats I WILL NEVER DO BUSINESS with CARID again.

I purchased a Bull Bar online for my Toyota FJ, pay for it and then I am advised there was a mistake on the website with pricing not the part number just pricing. The Rep admits the fault sends my an email confirming their mistake and honoring the purchase. Next thing I know I get a bunch of emails saying they are retracting their offer? Poorest customer service ever. Spend a little more and deal with a company that backs their business practises these guys really do not care about doing the right thing. My next step is BBB and a few other Goverment Agencies, people need to know aboiut these guys.

Ordered a grill for a VW Jetta. It was the cheapest piece of junk! The body shop refused to install it. There was no access for the hood release. Because of the time involved to get an appointment with the body shop, I was 2 days past the 30 return policy and Carid refused to take the product back. I tried twice to deal with customer service and now I'm stuck with a POS. They told me to put it on ebay! Who would I want to stick with it? STAY AWAY from this company.

This site is absolutely terrible. They suck you in with a very well designed website and ordering system but once they have your money they do not care one bit. I ordered front and back seat covers for my car on august 29th. They instantly charged my credit card as the first step of their shipping process which is ridiculous and then asked me for additional shipping money since my order was over the border. I did not give them the authorization to charge my credit card again and wanted to cancel the order. I called and spoke with someone on sep 9th and he assured me the order wasnt going to ship until the 19th. After cancelling the order I get a phone call telling me I can't get a refund because they had already shipped! Speaking with customer service was not much help and the 3 different people I spoke with were hard to understand through their thick accents. In the end what happend was they covered the extra shipping cost and shipped the order anyway. Very frustrating experience, especially since I wanted to cancel my order and spend my money somehwere a little more competent. I always research sites before buying but did not before using carid.com, I wish I had because I am hard pressed to find a single good review about their service. Please do not give your money to this abhorrent site, buy elsewhere even if the price is higher.

Biggest mistake ordering from them!

Ordered items on July 5th, 2011, large order, i have received only 2 items out of 6, I payed 300$ for shipping on 947$ order, and now the third item came even with COD and tax, item value is 79.95$, shipping 18$ and COD +tax 22$, so its together now 119.95$, i asked them if they have done international shipping if the item price for me goes up by 50%! I ordered HID kits too, which they were saying they will ship very fast, its 2 weeks now and they still are not even shipped out... Bug deflector they didnt have in stock so they said aprox estimated shipping date is August 5th. Im gone call tomorrow to the bank and will try to get part of my money, because this is not even funny! I left msg that i want to talk with manager, do you think somebody called me, of course not! This place is just $#*!hole, STAY AWAY FROM THIS PLACE!

IT's the worst website to order off the market accessories. STAY AWAY FROM THIS VULTURES! I have very unpleasant experience with them and I am not ordering any parts from them anymore. BEWARE of HASSLE FREE RETURNS coz it's not true. They will always email you back and forth for same old redundancy email and end up you'll not be able to refund your shipping and handling cost eventhough the fault is in their end. You'll end up paying the return shipping AS WELL for the product which DOES NOT fit in your vehicle despite the fact it's clearly before at check out that shld be compatible in your car. In later part when you received the product it doesn't fit and they want you to ripped something off just to make the product fit for their satisfaction! As far my understanding was, when you ordered a product on certain website we make sure that it's compatible and it fits and doesnt need any altercation bcoz most of us purchasing it are amateurs in installing it. Any products fits signify mismatch and you can't just say to you customer to rip a hole to make the bolt fit it... What kind of customer service is that? Don't tell me that it's factory defect. It's massive production and each every corner of the said parts are standardized and none of it was different from the other so don't make it a reason because of production defect it doesn't fit. IT'S HORRIBLE COMPANY TO DEAL WITH... I REGRET I ORDERED WITH THEM... PLEASE STAY AWAY AS MUCH AS YOU CAN IF YOU DON'T WANT TO BE RIPPED OFF BY THIS HEARTLESS AND OPPORTUNISTIC COMPANY.

I gave carid a try because I felt that other suppliers I had in mind had lots of bad reviews too. I also believe that people usually don't bother writing good reviews, most people only find time for writing complaints. I decided to give it a try and ordered some $70 accessory from them. Well, I'm pretty much satisfied. Everything was smooth and fast. I'm about to buy more from them and I will report my further experience with carid whatever it is.

I ordered front and back bumper guard bars for my truck from them. I called because i wanted to make sure they had what i wanted. They told me yes everything i wanted was in stock and would be mailing monday. Monday nothing. So wednesday still no tracking number. I call and they told me they were gonna check for me and would call me back. I get no call back but an email. Telling me that they have one of my bars and the other is on back order. They said they would be mailing me one and the other was on 30 day backorder. So what am i supposed to do with one bar. I instantly replied in the email that i wanted a full refund. I called the next day as soon as they opened and told them i want a refund. They told me i have to wait for the manufacturer to give them the money back. Even tho i paid them, not a manufacturer. Its now been over a week and i still don't have my money. Im out close to 500$ right now. Ive called way too many times and still nothing. This place is the definition of unproffessional. This is a horrible business that needs to be shut down. Do not buy anything at all from this place.

I cannot even give this sorry excuse for a busines even one star. I ordered a product that stated it was in stock and was told that I would receive a confirmation email which I didn't receive until I called them three times. They immediately charged me for the item only to find out that it was not in stock and it would be several weeks before it would be shipped. I called a week after this shipping date and was told that it would now not be shipped for a couple of more weeks. I asked for the order to be cancelled and a refund and was told that it would take 3-5 business days for me to receive a refund. That's BS and we all know if something can be charged in the same day that a refund can also be given in one day. DO NOT PURCHASE FROM THIS COMPANY!

This company has no idea what they are doing. I ordered a part & 2 weeks later it finally arrived and didn' fit the car. I contacted them and after 2 more weeks of back & forth I reordered a different part number that they recommended. After 3 more weeks they emailed me saying the order couldn't be shipped because the part number was discontinued. They gave me a list of part numbers that should fit and I ordered one of those. After 4 more weeks I got a part that wouldn't fit the car! The nightmare finally ended after 2 1/2 months I got a refund but still had to pay shipping. Never again.

I ordered a set of car mats, and their e-mail acknowledgement stated they would ship them on April 25th. On Wednesday, April 20th, my husband surprised me with a set of car mats, so early on Thursday, April 21st, I called to see if I could cancel the order. The first person I spoke to said she thought I could and had me speak to their shipping department just in case. That individual also said he would make sure the order was canceled. On Saturday, April 23rd, I received an e-mail message stating that the order had SHIPPED. I tried to call them, but I received a phone message stating their offices were closed but I could call back during normal business hours of 8 to 5 ET Monday through Friday. I live in Los Angeles, 8 to 5 eastern time is 5am to 2pm. What a joke.

I did manage to send an e-mail, but after 5 e-mails I was told that I could not return the items or refuse the shipment, but if I destroyed the carpeted car mats (all 4 of them) and sent them a digital picture showing they were destroyed, they would be very happy to refund me 50% of the cost. ARE THEY KIDDING!

I have filed a complaint with the Better Business Bureau and am awaiting the results.

Bottom Line - I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN, AND I STRONGLY SUGGEST YOU DO THE SAME.

These jackasses had to call me 3 times to confirm payment via paypal... wtf. But ok... told me shipped after 3 to 4 days of receiving payment, this was day 7 and no communication whatsoever. Ok so I do a live chat with a dumbass who took 30 minutes to tell me they had to call me to tell me if the order shipped... wow. U can't email me a tracking number? Oh yes because you never shipped it. Eventually i get a call from some other foreign sounding voice (5th call) to tell me item was damaged and he had ALREADY refunded. Without my asking. The auction said you had 3 of the items for sale, what about the other 2? Apparently they were damaged also. And why did you not tell me they were damaged the 1st call? I think my "best offer" was actually too low for them to accept. DONT ACCEPT AN OFFER IF YOU ARE LOSING MONEY! Duh! You couldnt ask to find a dumber and more disorganized company. Forgot to mention, also charged me twice for my purchase and refunded real fast because they were like "oh crap he's already paid". So 1. I paid, 2. Was charged, 3. Refunded, and eventually again 4. Refunded. 4 transactions for no product at all.

But who knows maybe all 3 items were damaged and I was wrong about losing money to a best offer. I feel my opportunity cost of putting my money in a real business was wasted for 2 weeks tied up in useless transactions and you could have called to tell me the product was broken when I placed the order. Actually, don't attempt to be selling broken merchandise. TAKE IT OFF YOUR LISTINGS. Jesus christ it was frustrating dealing with CARid.com ef off. I feel sorry for any unknowing customers that wander into the clusterf*** warehouse these guys must be running.

Ok one last thing, for my efforts $10 credit. Stick it up your

I live in Canada.
I''ve placed an order for a small item that cost 30 bucks and they charged on top a 30 bucks extra for the internationnal shipping.
It took 1 week for them to email me the tracking number... It came out to be a purolator as the carrier. $30 bucks for a shipment that weight no more than (say your tv remote?!?!) and with purolator? I would expect UPS at that price!
The shipment is apparently on transit and CARID said that if i choose to return the item, they will refund (i will lose the shipping fee only).
I think i will go that route, and refuse the item when the purolator guy shows up. Simply because the shippment was too slow and too expensive for that kind of delay. I will call the credit card tomorrow because something tells me that i will have more chance getting my money back from my credit card company than directly from CARID.
In other words, before you buy anything online make sure you type the following in Google: Name_of_the_company + sucks.
I. E: using google: CARID sucks.

Thats how i found this place lol