CARiD

Customer service is horrible, Alexjandro was super rude (loser)... it's been 4 months and still don't have my wheels.

I purchased CCI aftermarket billet grill pieces for my 2010 Ford Taurus Limited. They are supposed to adhere over the original grill, no fuss, no muss. I followed the instructions perfectly, but one fell off 2 weeks after installation. After repeating the installation instructions perfectly, it fell off again, while I was driving, and it was crushed by other vehicles. It has a lifetime warranty against defects. Any reasonable person would agree that there was something defective with the 3M adhesive tape that is used. Basically the customer service rep told me that if I had installed it correctly that would have never happened. In other words, they immediately shifted all blame to me, the customer. I had the warranty info since it had only been a month since purchase. It clearly stated it was warrantied against all defects. The rep said they could only offer me a discount on a new purchase only. I became enraged, and asked for the supervisor. The supervisor began laughing at me, and notably I was irate at this point. He said the warranty only applied to the chrome dip coming off only. Even though CCI includes a ownership packet with all of their items that clearly says different. I asked to speak to his supervisor, because you could tell he was in his early thirties, and was an entry level type of supervisor. He simply hung up on me, and I called back immediately and hung up after waiting 15 mins without an answer. These guys are clowns. They were previously listed as Onyx according to the BBB. It's very clear that when a company changes it's name often, they are two bit con artists. They post great reviews, but do not allow you to make any reviews on their site at all. Horrible company, with very high mark up margins, and probably the worst customer service I've ever encountered.

I ordered some window visors from them. They sent me, three days later, an email that the item was shipped. NO IT WAS NOT. I clicked on the UPS link and they had only BOUGHT THE SHIPPING LABEL.
This is what they do: buy the label and tell you it's shipped. They DO NOT HAVE the merchandise, they send a 'request' to the manufacturer to send them the merchandise. If they don't get it right off, they don't investigate to see it's even on it's way. 18 days after I placed the order, the items hadn't arrived. I call and they say: we will send you a confirmation email when the item is shipped. (TO WHO? THEM?) AND, THEN, after you get the email, after the 24-48hrs, THEN YOU CAN CANCEL THE ORDER~!

I'm like WTH? You are TELLING ME WHEN *I* can cancel the order?
I told him Cancel it right now and I want the money back on my Credit Card,
The Company sux and so do whoever the CEO and Executive President are, They are LIARS,
Don't send me and email saying: "Your item has been shipped" when it has NOT been shipped to me, nor has it been shipped from the second party you are getting it from. That's just blatantly DISHONEST.

So, they suck.

First, I'd like to say that the products I received from CARiD were good quality so I have no issue with them. I purchased custom wheels from them and three things became a problem. 1. The initial wheels I ordered stated they were available and then when they processed the order, the shipping date became 3 months from order date. The wheels were not available. CARiD did a good job of helping me with my second choice but the tracking information was never correct which leads to concern #2.2. Anytime I called customer service, the only response I was given was that they would send me an email in 1-2 business days to follow up with the concern. I literally had to force the customer service rep to get me an answer to my concern while I was on the phone with them by telling them I was canceling the order if they couldn't get me an answer while I was talking with them. It was as if customer service goes through a third-party provider who answers the phone and then gets in touch with CARiD to actually help the customer. It was frustrating and I felt like I was being processed and not helped. 3. When I received the second set of wheels, they came with specific lug nuts that had an internal hex pattern. When I called the wheel "experts", they had me send them a picture of the lug nuts they sent to me to verify what they had sent to give me an answer as to what tool was required to install them. True to form, they sent me an email two business days later saying that they couldn't tell from the picture I sent what lug nuts they were looking at. OK, they sent the lug nuts! And to top it off, they told me that they were standard lug nuts that only required a standard socket or lug wrench which is completely inaccurate. And this came from their wheel and tire "experts." I won't be doing business again with them.

I ordered lenses for my truck the price was right 84 bucks Great! Well by the time they priced them out in Canadian it was 170 still not bad so I ordered them. Next thing I know the order is on hold so I call and ask why well they wanted 2,00 for I don't know what so I paid it the next day I get a call telling me that the Company Spyder don't ship international so here I am Screwed cause 1 of their cronies that can't wipe their arse let alone anything else properly fails to tell me this when I placed the order so I go to management to see what can be done and this crook comes out and tells me that this is their policy and nothing can be done ok so I go to pay the extra 38,50 so now the price is 208,50 for a pair of lenses and because of their inconpentence their out of stock and I now have to wait 3 to 5 business days because of this pathetic putted pics poor excuse of a staffing service that I ever seen out of a supposedly repeatable company Hede what I say and do not waste your time with these people

They had the best price on a racing powerglide. I ordered through ebay on 3/4/17. Four days later they cancelled my order because it was priced wrong. The next week the listing was updated but price didn't change. I asked if they would ship if I purchased they said no. Listing disappeared. I discovered they offered a military discount on the web site. I asked if they would offer the discount on the trans. They linked me to my own page with the discount. On 3/22/17 I purchased the trans using paypal. I received no notification of the sale from carid. 4/11 I asked for a status update. I was told it would ship on 4/21.4/24 I asked for an update.
Car Id:
Thank you for getting back to CARiD!
I have just requested the status updates from the manufacturer. Please allow 24-48 business hours to get the response. Once we get it, we will e-mail you back right away.
We sincerely apologize for the inconvenience.
Your patience and cooperation are highly appreciated!
Thank you and have a good day.
4/25 I received a phone saying it wouldn't ship until May 21. Do you want to cancel. I said no and asked for a POC at the manufacturer. I then received an email saying it wouldn't ship until 6/24. I contacted the manufacturer who said they were in stock. I told carid they were in stock and the manufacturer was making sure my order didn't get lost. The manufacturer told me they had never dealt with carid. The next day, 4/26, the manufacturer received my order from Meyer distribution. Later that day I received an email from carid saying it wouldn't ship for 2-4 weeks. It arrived on 4/28. Later that day I received an email from carid saying it shipped. Best price, worst drop shipping/service.