CARiD

I spoke with a sales representative at CARiD and inquired about purchasing a set of wheels. I asked him the lead time as my current set was badly damaged and I needed them as soon as possible. The representative misrepresented the lead time as a result the wheels didn't arrive for three weeks.
After I received the wheels and mounted them the car was vibrating a lot so I decided to take them to a shop to have the balance checked. All four tires were way out of balance and one wheel was defective. I was very surprised to find that one of the new wheels from CARiD was defective so I called them about this issue and here is where the scam is:
The representative told me to get a RunOut report done, a report that almost nobody does, and then send the wheel back to them and they will replaced. I DON'T KNOW WHO HAS SPARE WHEELS LYING AROUND BUT THAT WAS HIS SUGGESTION. He then said once they received the wheel it would be tested and if found that it is defective replaced. I let the representative speak with the technician doing the balance and he explained the issue but that was not good enough.
LONG story short I worked with a shop SPECIAL RIMS, INC and they warranted the wheel even though I had not purchased it from them. It was sent back to KMC for a credit and now my car rides beautifully.
Do yourself a favor and find a local place to purchase your wheels because CARiD is the absolute worst. I have read other reviews where after receiving the faulty wheel they deemed it fine and charged the customer for the extra wheel. POOR POOR POOR POOR POOR CUSTOMER SERVICE AND UNETHICAL BUSINESS PRACTICES.

First of all I'd like to say that I don't really want to write this review as my issue with this company still hasn't been resolved.
With that being said, here I go.
I ordered a rotor and pad combination for my 2012 Challenger SXT Plus. I received my packages within a week and I paid a certified mechanic to install them for me. Which was hard to find in itself as most brake shops don't install parts not purchased from their shop.
After installing the rears the mechanic informs me that the fronts are the wrong part for my vehicle! My car has dual piston calipers on the the front per the SXT Plus indicates.
I contact CARiD and let them know what has happened and that I'd like to return the wrong front brake parts for the correct parts.
They have me take pictures of the parts, the tags, and the box as if to verify my items I guess.
Now mind you, I ordered this kit from their website on July 26,2020 and received it July 31,2020.
The customer service department tells me that they can't reach Powerstop at this time to verify the right parts because they are closed but give them 24-48 hours and they will have an answer about my issue/return.
I initiated this process on 8/7/2020 as it took me about 3 days to find and schedule my brake job.
After numerous telephone calls that I had to make to them, and numerous times them telling me to give them 24-48 hours to receive and send emails to Powerstop. After them supposedly trying to call Powerstop to verify a return status( side note: I called Powerstop and got right through), it's 8/24/2020 and I still don't have any return confirmation from CARiD! And to make matters worse I went ahead and purchased the correct item from CARiD on 8/21/2020 just so I can complete my car.
This just doesn't sit well with me and I would NEVER recommend CARid to anyone!
Sorry about the long rant.

9th of May 2020, I ordered set of wheels and rims over 2K. Estimated shipping date was 22nd of May. In that date they e-mailed me and stated that shipping is going to delay due to pandemic for 24-48 hours. I understood that delay because of pandemic and I did not get disappointed. However, after 4 days I spoke with customer support about my order because 48 hours was passed already. Young lady tried to argue with me all the time during our conversation. In fact, I gave up arguing with her and hang up the phone. After, she sent me e-mail stating my order is ready for shipping and estimate time is 24-72 hours. I said one more time OK. Honestly, I spoke 3 or 4 representatives and all of them very like to argue. I think they forget that CUSTOMER ALWAYS RIGHT instead of arguing. Even I spoke with supervisor but it did not help. She also said wait 24-48 hours at the end of the May month. Today is 8th of June and I STILL DID NOT GET MY ORDER.
WHAT A JOKE COMPANY.
I HOPE MY REVIEW WILL HELP FOR THE FUTURE BUYERS. STAY AWAY OF YOU VALUE YOUR TIME AND HEALTH. GOING BACK AND FORTH WITH THEM IS NOT WORTH IT.

Parts never shipped, customer server was terrible. Canceled order, still waiting a week later for my refund.

Perfect note 5 stars for my first purchase expience. Easy to order, fast shipping great service. I recommended