CARiD

The Good:
I ordered a set of four wheels in January, and they showed up shortly after. My wife stored them in a closet until I returned home, because I was out of state until early march. I soon discovered that one wheel was damaged. Damaged goods must be reported within 30 days to receive a refund. Unfortunate, but i understand the reason for it. I called customer service, they requested pictures, and although they weren't obligated to do anything they gave me a small refund.
The Bad:
I ordered a replacement for the damaged wheel. It came in worse condition than the first wheel, and I did not accept delivery. I called customer service and explained what happened and asked how soon they would be shipping a replacement. The customer service rep told me that for refusing delivery I will be charged a restocking fee of 20%. Excuse me, What?
Return policies are for people who ordered the wrong thing and sent it back, or decided they didn't want it after ordering. Charging a customer who did not accept damaged goods is just adding insult to injury, and I certainly felt insulted. I tried speaking to another Rep, but she gave me the same lack of satisfaction. I asked for a Manager and was informed that there was none.
The Ugly:
I refuse to pay this, but if i asked for a refund, they would subtract the fee from it. They would not have shipped the replacement until I paid it.
I had one option.
I called the credit card company that I used for the purchase and explained the situation. They agreed that CarID's return policy does not apply in this circumstance and filed a claim for goods not received. I received a full refund from the bank.
It is now May 14th. I have 3 wheels (and a fourth bent one) sitting in my closet instead of in my driveway.
UPDATE
CarID has offered compensation which I have accepted. I believe this problem could be avoided in the future by either not charging fees when merchandise is refused for damage or defects, or by being very clear to the customer about these policies before the purchase is completed

I bought a product on CARID.com on 09/20/2020 and decided to immediately cancel my order the same day. Finally, after exactly one month after I had received my refund but not through CarID's system.

CarID website gives you an option to cancel and refund your money back but. You see, CarID never intened on refunding my money back, that was never their intentions in the first place despite saying they would.

After sending multiple emails to them asking for updates about my refund they would always respond with the "sorry for the delay" excuse and would tell me its going to take an additional 3-5 business days. I've canceled items before in the past on different websites and would get refunded within a couple of days but with CarID. Holy fk. I mean isn't just weird how all of their customer service reps always have two first names?

Luckily I had made my payment through PayPal which is how I was able to get my refund. I opened a dispute against them through PayPals resolution center. All you need to do is provide some details and evidence proving they said they would refund you. Now CarID would need to respond to PayPals email in regards of the dispute before a deadline. If they do not respond then PayPal refunds me my money back.

Don't you see how crazy it is that they are able to respond to your emails just to give you excuses and headaches but when PayPal sends their email to them about the dispute they are left speechless, not a single excuse on why they are withholding my money.

For those who paid using a different method other than PayPal I'm not sure what to do but I would advise you to contact your bank/credit card company to handle this because CarID is not going to resolve it themselves.

For newcomers stay away from this site. Good luck to those who are still fighting a battle with CarID