From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
This is my 3rd set of coverking neosupreme covers. I have been well pleased with every set. With this set for my 2025 chevy silverado, my only criticism is with the center covers for the fold up center seat/console specifically the cover for the openable lid on the seat back. The slip in fasteners are extremely difficult to get in and there is no clearance to use the provided tool. Overall i am really happy with the covers.
Fit perfectly and the pictures online were clear so you could see that both inner and outer were with chrome It was for a 1976 Pontiac formula firebird The service was great order was online and received it 3 days from order in Calais Maine
Thank you so much for the thoughtful review, Kevin. We’re glad your order arrived quickly and fits your 1976 Pontiac Formula Firebird just as expected—your satisfaction is our top priority! We look forward to supporting you with any future needs.
Thank you,
Consumer Relations
Well, I ordered the Black Horse Peerless Black Running Boards for my 2025 Ford Explorer, but CardiD sent me Black Horse Premium with Chrome edge. I emailed their customer support the photos of the wrong running boards, and they sent the correct pair out within a few days. The problem with a 2025 Explorer ST-Line is that there is a road sound deadening material riveted under the whole vehicle. I had to take it to my local Ford dealership to install the new running boards, because there was no way I could install them myself without damaging the sound deadening system. Oh well, that only cost $400.00 to install them, but they look great. CardiD then told me that I could keep the set that they wrongly sent me, because it was too expensive to send back and restock them. Therefore, I made a deal with the Dealership that if anyone with an Explorer wants them they can have them as long as the Dealership lets them know that they came from CardiD; they accepted. Win Win for everyone. CardiD is great to do business with; when there is a problem CardiD takes responsibility.
Thank you, Dan, for your detailed and thoughtful feedback. We're glad we could resolve the mix-up quickly and appreciate your understanding as well as the creative solution with your dealership. Please don't hesitate to reach out for any future needs – we’re here to support you every step of the way.
Thank you,
Consumer Relations
My experience was good. I found exactly what I wanted, without getting on 4 or 5 sites. Everything came in a timely manner, and everything I ordered was there and the parts fit perfectly. No worries no fuss.
Jaymz, we’re thrilled to hear your experience was seamless and everything fit perfectly! Thank you for choosing us, and we’re always here to help with whatever you need next to keep things running smoothly.
Thank you,
Consumer Relations
I had an amazing experience with placing my order with a agent the wheels came in and they look even more beautiful than the picture havent put them on yet but just looking at them they are beautiful
Jared, thank you for sharing your fantastic experience. We're thrilled the wheels exceeded your expectations, and we look forward to you seeing them on your ride soon!
Thank you,
Consumer Relations
Very easy to order, shipped fast, hopefully everything will be correct for my vehicle as we have been getting so much rain that I cannot put vehicle in the shop yet possibly next week
Hi Charles, thank you so much for your kind words! We're thrilled the ordering process was smooth and the delivery quick, and we truly hope every part is perfect for your vehicle when the repair time arrives. Your support means a lot to us—stay safe out there with all this rain!
Thank you,
Consumer Relations
I received the product on time. The floor mat fits my car. Easy and simple to install. No trimming needed.
Thank you for your kind words, Bert! We're glad the floor mat fit perfectly and was easy to install. Looking forward to helping you with any future needs.
Thank you,
Consumer Relations
Got the right part and arrived as stated. They followed up making sure part was delivered. Great service.
Hi Bill, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear everything arrived as expected and that our follow-up made a difference. We appreciate your support and look forward to serving you again in the future!
Thank you,
Consumer Relations
Great prices for quality parts. We never had an issue with this vendor. Will continue to shop here
Natia, thank you for your kind words and continued trust in our products and service. We’re committed to maintaining that level of quality and affordable pricing so you never have to worry when you shop with us. Looking forward to helping you with your next auto pursue!
Thank you,
Consumer Relations
Love it! Cheap and work. You only have to take out the black piece connection that is attach to your car hose and then put it in this new ac hose.
Thank you so much for sharing your experience, Madelin! We're thrilled to hear the new AC hose worked well for you and appreciate your detailed tip—it helps everyone use our products with ease. Looking forward to supporting you with all your future needs!
Thank you,
Consumer Relations
I received my package 5 days late. The little box that had them part in is smashed and opened upon arrival. The part was barely in the box. I am not satisfied how the package was handled by FedEx 0
Dear Wendell,
We're sorry to hear about your experience. We’re sorry to hear the shifting delivery expectations caused frustration. While we do our best to process and ship orders quickly, transit timeframes are ultimately managed by the carrier, and unfortunately, delays can occur beyond our control. That said, we truly understand how inconvenient this can be and appreciate your patience throughout the process. Please, reach out to us if the part itself arrived damaged and we should proceed with the damage claim on your behalf.
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
Received the correct & new part as requested. It was delivered quickly
Ron, thank you for sharing your positive experience—we’re thrilled to hear you received exactly what you needed so quickly. If there’s ever anything else you need or ways we can improve, don’t hesitate to reach out!
Thank you,
Consumer Relations
Fast and exactly what I needed. Definitely recommend your parts.
Thank you so much for your kind words, Anita! We're thrilled to hear the taillight arrived quickly and was just what you needed. Your recommendation means a lot to us, and we look forward to helping you again!
Thank you,
Consumer Relations
Got the shocks and installed them the next day. They ride so much better than my stock Ram 2500 shocks. I tow alot, so my front end was bouncing going over bumps which creates uneven tire wear. The new shocks put an end to that. I was recommended these shocks and will definitely recommend them to over people.
Thank you, Greg, for sharing your experience with the Bilstein shocks – we’re glad to hear they resolved the ride and tire wear issues on your Ram 2500. We appreciate your recommendation and look forward to helping you with any future upgrades or needs. Safe travels and enjoy the improved ride quality!
Thank you,
Consumer Relations
Great selection at a good price and was able to get the parts delivered in the time frame I needed!
Hi Larry, thank you for your kind words! We're glad you were happy with the variety and delivery timing—getting you the right parts when you need them is our top priority. We look forward to helping you again soon!
Thank you,
Consumer Relations
Have bought a couple of items form this page and have received all of my items no damage items and good quality
Thanks so much, Yahir! We're thrilled to hear you’ve received your items in great condition and appreciate your trust in our site. Looking forward to helping you out again soon!
Thank you,
Consumer Relations
The second time I have ordered from them. Always received good service 👍
Thanks so much for coming back to shop with us again, Samuel! We’re thrilled to hear you’re happy with the prices and shipping—but most of all, we appreciate your continued trust. Looking forward to helping you out next time!
Thank you,
Consumer Relations
I called to confirmwhen I ordered foam replacement cushions for my 1963 Riviera that the foam had material attached to it for installation and the sales person said yes it did and it does not. Not happy about that at all.
Dear Bob,
We're sorry to hear about your experience.
The foam kits may come either with or without listing wires to assist with installation, depending on the configuration. We’ve reached out to the factory to verify the specifics of your order and to check on the pieces. We’ll follow up with you as soon as we receive their update.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
It was as quick, easy and it didn't hurt my pockets as other companies definitely would have.
Thank you so much, Tahir, for sharing your experience! We're thrilled to hear the process was smooth and budget-friendly—you lasting satisfaction means the world to us. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Excellent service. On time delivery. Parts work...,...
Thank you, Ron, for your enthusiastic and positive feedback! We're thrilled to hear that the service and timely delivery met your expectations, and we look forward to continuing to provide you with quality parts and outstanding support. Your satisfaction means a great deal to us.
Thank you,
Consumer Relations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Russ, thank you for your continued trust and detailed feedback. We’re glad to hear you’re happy with the covers overall and appreciate you sharing the challenge with the center covers—we’ll take this into consideration as we work to improve. Your satisfaction means a lot to us!
Thank you,
Consumer Relations