CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Requested a dash cover for a Honda cr-v 2015, good value for the price
Good website, easy to search. Good descriptions of product for review
Thank you so much, Linda! I'm thrilled to hear the website was easy to navigate and that the product descriptions were clear—making your experience smooth and fast is exactly what we strive for. We're always here to help with anything you need in the future!
Thank you,
Consumer Relations
No issues, quick delivery. The website clearly identifies the part number and vehicle position to give the best service
Hi Chris, thanks for sharing your positive experience! We're glad the clear parts info and quick delivery made your order easy — looking forward to helping you with any future projects. Please reach out anytime!
Thank you,
Consumer Relations
I ordered a part late week and received it on Saturday. I was pleasantly surprised at how quickly I received the part without paying a large shipping fee.
Anne, thank you for sharing your experience! We're delighted to hear the website was easy to navigate and that your order arrived so quickly without hefty shipping fees. We appreciate your support and look forward to serving you again.
Thank you,
Consumer Relations
Very good, fast, no damage, seems correct, well packed, would buy again if needed
Thank you, Frank, for the kind words and your thoughtful feedback. We're glad the wiper met your expectations and came securely packed—that swift and safe delivery is important to us. If there's ever anything specific you need or want to share, we're here to listen and assist every step of the way.
Thank you,
Consumer Relations
The product was exactly as advertised. However, I was wrong about the color a will be returning it
Thank you, Ed! We appreciate your feedback and are here to assist with your return to find the perfect color for your needs. Looking forward to helping you get everything just right next time!
Thank you,
Consumer Relations
The bumper was delivered on time. Pretty fast actually... just wasn't the one I wanted... was sent a chrome when I had ordered a white... its ok tho... im going to return in hopes I can recieve a white one. Thank u...
Dear Juan,
We’re sorry to hear we did not meet your expectations. According to our description, the bumper is chrome, and you received what was ordered. Please check your email for further details. If you'd like to exchange the bumper, we’re happy to assist with the return process.
Sincerely,
Consumer Relations
Missing part of order, damaged order received, too expensive
Dear Everett,
We sincerely apologize for the issues you've experienced with your order. We've already sent you an email and are currently waiting for the requested images to proceed with the claim. In the meantime, please do not install or attempt to repair anything, and make sure to keep all packaging materials and boxes. We appreciate your cooperation and will work to resolve this as quickly as possible.
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
New rotors were just as described. Shipping was good. Took about 7 days to get
Frank, thank you for your positive feedback! We're glad to hear the rotors met your expectations and the shipping timeline worked well for you. Please feel free to reach out anytime—we look forward to helping with your future auto needs.
Thank you,
Consumer Relations
Order came in correct and on time. Install was easy and a perfect fit
John, thank you so much for your kind feedback. We're thrilled to hear your order arrived on time and fit perfectly—it means a lot to know the installation was easy for you. Your satisfaction is our top priority, and we truly appreciate your support.
Thank you,
Consumer Relations
Had the part I needed for a reasonable price and quick delivery.
Hi Pete, thank you so much for your kind words! We're glad we could get you the right part quickly and at a price that feels fair. If you ever need anything else, just let us know!
Thank you,
Consumer Relations
Did not receive e-mail on the order, had to call back thought maybe it was a scam web site
Dear David,
Thank you for your feedback, and we apologize for the confusion. Please note that sometimes our automatic emails may end up in your spam or promotional folders, so we recommend checking there as well. We're glad you received your order and appreciate your business!
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
It took a long time for the parts to come in. The parts ended up being to big for my car.
Hi Cameron, thank you for your honest feedback. I’m glad you took the time to share your experience—helping to get the right parts quickly is important to us, and we'll work on previous timing accommodations; please feel free to reach out so we can find the best fit solutions for your needs. Your satisfaction truly matters.
Thank you,
Consumer Relations
The running boards I ordered arrived quickly but were damaged in shipping. I filed a claim and am awaiting resolution
Dear Paul,
Thank you for bringing this to our attention, and we're very sorry for the inconvenience. We're currently working with the carrier on the claim. Kindly don't install of fix the part and keep all packaging materials until we complete the investigation.
Thank you,
Consumer Relations
Really fast delivery can't complain at all would definitely recommend buying from here
Victor, we’re thrilled to hear your order arrived faster than expected and met your expectations. Thank you for recommending us—your support means a lot. We look forward to helping you again with any future needs!
Thank you,
Consumer Relations
Fair price, free shipping, fast delivery, easy to find parts needed
Thank you so much, Ralph, for your kind words and for highlighting the strengths of your experience. We truly appreciate your support and are delighted that finding the parts you needed was simple and convenient!
Thank you,
Consumer Relations
Haven't had a chance to install it yet, but shopping and shipping was pleasantly painless!
Hi Octavio, thanks so much for sharing your experience! We're thrilled the shopping and shipping went smoothly, and we’re here if you need any assistance when it’s time to install your trailer hitch receiver. Enjoy the upgrade!
Thank you,
Consumer Relations
I am stunned at how responsive and helpful the team was. Highly recommended.
David, thank you so much for your kind words! We're thrilled our team could provide the help you needed—building trust with customers like you is what truly drives us every day. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Request refund next day after order, Order received 4 days after deliver promise. Still waiting on return process email.
Dear Joseph,
We’re very sorry for the inconvenience. When your cancellation request was received, the order had already shipped, and in-transit orders unfortunately cannot be canceled. As a result, we initiated a return request. The return documents were originally issued on 6/11 and have now been resent to your email.
Please print the form and label, follow the instructions and to drop the brand-new kit at any local FedEx. We’ll monitor the return and process your refund promptly once it’s received.
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
Easy ordering and very fast delivery! The free shipping was the best!
Ron, thank you so much for sharing your great experience! We're thrilled the ordering was easy and delivery fast, and free shipping made it even better. We look forward to keeping things simple and reliable for you every time.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the fantastic feedback, Ian! We're thrilled to hear you found great value, and we're excited to assist with any future needs you may have. Looking forward to serving you again soon.
Thank you,
Consumer Relations