Overview
CARiD has a rating of 3.7 stars from 5,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Have purchased several products and found staff to be very professional, knowledgeable, friendly with great Customer Service and no pressure. Very helpful
I had the pleasure of dealing with Jason. He was very easy to talk to and knew what I wanted. He even got me a nice little discount. I will definitely buy from CADiD again.
Not a good website I ask them to ship my order sooner because I will leave the country and all they did was deny my request you are better off going on another website or eBay
Neded a few parts for my two Toyotas. This store has a great selection of parts for your car fo a very reasonable prices. I plan to buy more stuff from them in the future.
A week ago I bought some Rims with you which they notified me that they sent it on August 25 and they gave me a "Traking Number" along with 3 more articles( if you send 1 Traking Number it means that all the articles where sent in the same Box) Now the problem is that I only received 2 items but the Rims did not arrive I have proof that what they sent me is only the nuts and the security I spent $ 197 of "shipping" and I understand that if I pay such an Expensive shipping You can Atleast give me a reasonable explanation other than "We do not have the permission to deal with the situation"
Dear Jane,
Thank you for sharing your experience with our store!
We apologize for the inconveniences with your order.
Tracking number was assigned to the order once the package with security locks and installation kit was sent out. We were waiting for another products to be shipped out shortly to provide you with a new tracking number.
According to your request, we are working on cancellation for the rest of your order.
Please, check your email inbox for details.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I recently bought a product from this company and come to find out I didn't need that part so I called and wanted to refund and it was the most Pleasant transaction I could ever have they went above and beyond any other company has ever done I would very much recommend this company to anybody
They placed the wrong item 2/23/2022 and we made changes the same day once I realized the order was in correct. The Order total was $1900. They sent a cancel order because they stated the wrong order was placed and for the second time they stated they fixed the order and again i got a cancel order for the third time. They stated they fixed the order and again for a forth time they sent a cancel order. It is now 2 weeks later and now I am being told it will ship in another 2 weeks. I would never order from this company again and would strongly advise for no one else to order anything from them. I ASKED TO SPEAK WITH A MANAGER 3 TIMES AND EVERY TIME i WAS TOLD NONE WAS AVAILABLE. I am not even sure it is a real company because no way they would treat someone this way on a $1900 purchase.
Dear Sean,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
I see, there was a change item request on your original order, so we had to cancel the order and process the new one for the item you requested. The standard turnaround for the "Change Item" process is 24-48 hours. Since there was a price difference, we waited for additional funds for the order to be processed. We have received additional funds from you on 3/3 and processed your order right away. Since the product is made-to-order, we need around 3-5 business days to have this item manufactured for you. The part is scheduled to be shipped on 3/14. Please expect the e-mail with the tracking number within 24 business hours after the shipment.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
This service and help put forth by Luis F. Was incredible and beyond the help most employees would have provided I was very impressed with the professionalism that Luis used to help me with my order. My inability to grasp some of the concepts of buying Chrome wheels, Luis patiently went through the procedures and nuances that was required to get me exactly what I wanted and needed.(NOT WHAT HE NEEDED TO SELL TO MAKE SOME TYPE OF COMMISSION). Luis is an exemplary person and employee. Mankind needs more like him!
Had placed order for EBC brake pads on March 28th 2017, initial ship date was April 10th which did not happen
They emailed me on April 10th afternoon saying that that due to manufacturing delay it will ship on May 2nd and offered me some discount which i took.
On May 3rd i contact them via chat asking what happend to order as it did not ship, they dont have a clue on what's happening and ask me to wait for 24- 48 hours.
On May 4th i get an email stating that my order will ship on June 6th. I am fed up with them and have decided to cancel the order. Irony is that their part listing still says ships in 7 to 10 working days. This was my first order with CarID and they just made me not to ever order with them.
Their standard reply is delay from manufacturer well if that's the case why put up a listing in your website which says ships in 7 to 10 working days.
PS: Before placing the order i did call them and confirm about the item stock status and yet they screwed me up this badly.
Hello Kranthi,
Thank you for taking time to post this feedback. We are sorry to know, that the brake pads happened to be on backorder and you were not informed about it at the time you purchased them. We do apologize for postponing the estimated ship date all the time, and for all inconvenience caused to you by this delay. According to the notes from your profile, the order was canceled and the full refund was issued on the 4th of May.
If any questions occur, please contact us. We will gladly assist you.
Sincerely,
Consumer Relations team at CARiD.com
They've really good workers they work with you to listen to what you want and then they help you get it they gave me a discount on my headlights I always go to these guys for car parts
I spoke with Art trying to figure out what kind of hitch and bike rack I need for a convertible. He spent a lot of time researching the car specs and found the right part. He was fantastic.
First time buying from them, Ben was the rep I got and he went above and beyond what I was expecting. Found me the parts I needed, a small discount and upgraded my shipping. Will definitely buy again
Long story short: They made a fitment guarantee, but don't honor it. I have been trying to return my order since February 18th and after multiple calls and emails, I'm no closer to getting a refund. Stay far away.
I ordered parts for my car after seeing that they said it would fit 100%. And saw they offer a fitment guarantee.
Once I received the items, I installed them and realized they didn't fit. I called CarID, who asked me to reinstall the products to take pictures of the fitment issue. It was raining at the time, and one of the car mats got some muddy water on it.
Once I sent them the pictures, they refused the entire order for being installed and used. I explained to them how their customer service rep asked me to reinstall them and that's how they got dirty, but they refused to hear it.
I ordered headlights, the conversion kit, the front mats, second row mats, and trunk mat.
They're refusing to accept any of the mats because they were "installed" and reference the dirt on only 1 mat as cause to refuse all of them.
They're also saying that if there are any scratches on the headlight body from being installed, they won't credit me at all.
It's been almost a month, and I've heard nothing but excuses. Worst company I have ever shopped at. Run away from them.
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Amanda was fast & professional with what I wanted to know. Amanda sent me a link where I can order when I'm ready. Which I do appreciate this, thanks Amanda, sally
Purchased an aftermarket grille for my Tacoma from CARID - it did not fit properly and was not comparable to the images advertised on the site. I am still attempting to return this item after weeks of back and forth with customer service. I have spent HOURS on hold and still have not been able to make the simplest of returns. I hope this company fails. DO NOT USE THIS SITE!
It has all of the car parts and accessories that you need and there customer service is great. I use this a lot to find new car parts and organize everything.
Some products I have purchased have been outstanding and work perfect. Have had a little troubles with things lately but still love this website. They have everything you need and more.
I recently purchased a new cover for my side x side and Victor was very knowledgeable of the product I was looking for great place to buy anything. Thank you carid
Santiago was efficient, professional, and had pride in his care for his customer. I would recommend this company to my friends and family as well as return again in the future.
Dealing with carid was a great experience I respect these people for sending my headlights in a timely manner thanks carid I look forward to spending more money with you guys
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Myron,
We are sorry to know, that your request to ship the product sooner was never fulfilled. We do apologize for all inconvenience this matter caused to you. We would like to look into your profile and check why the product was not shipped to you sooner. Please provide us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com