CARiD

Place extreme caution when placing an order with Carid.com, or simply bypass them, the promises and delivery of goods fall way too short from what is being presented. I ordered a "Wheel & Tire" package (set of 5) that included, new lug nuts and security nuts, balancing and TPMS to be compatible with vehicle using the VIN ID#, packaged arrived, took it to get installed and the issues began to surface:

1. One wheel was missing the center crescent.
2. The security lug nuts was missing one (1), ordered 5 got 4.
3. The weights used for balancing the tires were not sticking to the wheels and were taped with some scotch or packing tape.
4. The car could not read the TPMS', as they were not compatible with the vehicle, despite providing Carid with the VIN#.
5. Was forced to take the vehicle to the dealer to have it checked and certified, resulting and having to un-mount the tires from the wheels to check, then replace the TPMS', then have the tires balanced with the proper weights.

I contacted Carid and that is were the run-around began... eventually i got the center crescent and security lug nut... however the cost incurred for the balancing and new TPMS' were not fully replaced as per the cost purchased from CARID. They refunded the TPMS cost (parts) but did not cover the labor because the dealer receipt did not meet their specifications...

In short, i had to invest an extra $435 for which i only received $199.75 and based on my calculations they refuse to pay the extra $90 that i was entitle to.

Bad, bad experience... and costly!

They are the worst company to deal with customers service is the worst. My experience with them was one of the worst I ever had. Ordered wheels (Rims) stated it will take 3-4 days for order to be processed. After 3 weeks I get a call asking for more money after speaking to a manager ( Supposedly) she took care of the additional charge that I will not need to pay and here is the ringer I will have to wait an additional 3 weeks. I AM LEAVING MY CAPS ON INTENTIONALLY DO NOT BUY ANYTHING FROM THEM THERE PICTURES ARE NICE ON THE WEB BUT THERE CUSTOMER SERVICE SUCKS. I ended up reporting them to BBB and ask for a refund and called credit company and reported them as a fraud which they are. THIS IS A WARNING WHEN YOU SEE CARID JUST SKIP THEM AND PROCEED TO ANOTHER COMPANY. And use pictures as to what you want your car to look like with another merchant that is safe to order from.

BUYER BEWARE.

I ordered a brush guard for my 2012 GL Mercedes per the website. Had not one but two deaths in family -- did not go to install guard until 3 months later. Found out from Black Horse that Carid should never have marketed the brush guard for the 2012 GL as IT DOES NOT FIT. (Yes, way past the 30 day policy but did not want refund just an exchange for the right guard -- I offered to pay all shipping costs.)

Black Horse (mfr) was fantastic as they worked with me & mechanic trying to devise a way to install brush guard but it did not "bolt" on only would work if drilled. MB said they would void warranty. Black Horse said if I bought from them they would permit exchange - as even though many many months past (by the time back/forth time = 1 year) -- the guard was still in original container.

CarId said "no" and they now no longer carry the guard in their inventory! In fact, they changed their website so it no longer reflects the guard for the GL. (False marketing!)

When I challenged them they stated that I was past due date and "that was that."

Be very careful that even though I followed the "pull down options" exactly -- CarId was wrong. Do not wait to install or do returns... or heaven forbid. Have extenuating circumstances or even deaths... Shameful. I was not asking for a "break" -- offered to even pay all costs. Just wanted a bumper guard so the deer in my area don't take out my car.

I have a brand new bumper guard for a GL - Black Horse said that it is for a 2010 or earlier. CarId told me to try Ebay."

I've ordered two items off of CARiD. Running boards and an AFE Air Intake for my 17 Ram Crew Cab. The running boards had the wrong hardware and they wanted pictures, my VIN number, and about 3 other things before they would allow me to return/exchange. My AFE Air Intake was missing 5 button screws and the MAF grommet. They needed pictures of the box it came in, pictures of all the sides of the box and any part numbers on the box, my truck, VIN, and a photo showing all of the pieces to I was missing, the 5 screws and the grommet. If they're missing, how do I send a photo? Why would I be calling and writing an awful review if I had them? The tech service on chat is god awful and everytime I call I either sit on hold for a half hour or I get hung up on and have to start it over. I've talked to 6 different techs with these two orders and I can FINALLY return my products. Now let's just hope I get a full refund for both items. Shop elsewhere!

Go anywhere else for your parts. Ordered a 3rd led brake light for my sons ford f250 super duty in November for his birthday. Product was in stock said not shipping to January 26th called and ordered a new light sent wrong light. Now after sending wrong light back said light would ship on December 15th never shipped now wont ship till December 23. DO NOT USE CARID!

Carid is the worst company I have ever dealt with. I bought Raybestos Rotors for my truck and one was bad from the start. I called Carid and attempted everything to get another rotor but they wouldn't do anything unless I took it to a mechanic to have them say it was bad. I do my own work, like most people who deal with Carid, and I'm not willing to pay a mechanic to tell me what I already know. Carid "NON SUPPORT" gave me the number for Raybestos of *******763 and I left several messages with no returned calls. I also left messages for Raybestos at *******421 before calling Carid again. This time I was asked to send a copy of my receipt for new tires, front end alignment and other parts I had put on just prior to the brake rotors. I emailed to *******@carid.com on June 22,2018 and have never heard a word about it. My original complaint was a vibration coming from the left front rotor. As of August 24,2018, the wheel bearing that came installed in the rotor, is making a clanking noise when making a turn and this rotor will have to be replaced. It was bad from the start and has now progressed to a dangerous situation. Don't trust Carid with the lives of your family. Buy your parts from a trustworthy parts supplier and spread the word. I will be telling everyone I can about Carid.

I have had two dealings with this company, the first time the ordering experience was not pleasant and I was offered a $15 dollar gift card, well two years later when I decided to give the company another chance, I placed an order on items that said they were supposed to ship out in 24 hours and I needed them for an upcoming trip, they in fact were not going to ship out until 4 days later and one was coming from California to the east coast, there is no way it was going to make it on time, so to me shipping within 24 hours is a complete lie, I was told I could pay 200 dollars to expedite the shipping. I agree with the other reviewer, this company is crap and won't do anything to help you have a positive shopping experience, I will do my best to prevent any one from ordering from this place. Both shopping experiences were less than desirable. Thanks Amazon for quick shipping and my items will arrive on time! Update: now they have shipped one of the items I cancelled, I have confirmation emails saying I cancelled my orders. This is the worst and shadiest company on the internet. Stick with Amazon and other companies that stand by their customers!