CARiDReviews 7,317

I'd give them 0 stars! I purchased an AirLift system from Carid in Aug just prior to departing for a cross country journey pulling a new RV. Initial sale easy, pleasant. Was shipped O'nite FedEx as I explained I was on a tight schedule. Had professionally installed at Ram dealer on a brand new truck. 1800mi into trip the airbag burst collapsing the rear end... limped 40mi to Billings MT. I don't blame them for the part failure but I do blame them for their failure since. It has been more than 2weeks I've been stranded trying to get a replacement part. I cannot safely pull the rig without. Week one... told back n forth that I had to send the defective part back first. Explained this isn't possible because I need the new part installed at the same time defective is removed. Also explained I'm stranded. After a week of arguing they finally relent, place a hold on my CC for a second Airlift kit until defective one is returned. I ask for overnight shipping. I've had to R/S installation TWICE becuz they sent it UPS Ground... it STILL has not arrived over 2wks later! DO NOT DO BUSINESS WITH CARID! They only care about the initial sale and getting your $$. I will be keeping the second kit for spare parts (paying twice) just so I will not have to deal with them again.
BUYER BEWARE! STAY AWAY!

It's a pity a company like this operates like a bunch of criminals. They are stealing money from unsuspecting customers. If you purchase something in good faith and they could not ship on time your purchase to them is non refundable. However this no refund policy is printed nowhere on their website. This is illegal business practices and the Attorney General should be and will be notified unless the refund I am waiting for is not delayed any further.
Looking at the other cases I believe it is a chronic issue and should be exposed to the authorities.

Do not order from CariD. Go elsewhere. They take no responsibility for mistakes and do nothing to fix them. No return policy when they make a mistake. No one to talk to in customer support. Wait on hold for an hour to be either disconnected or told by some low-level employee there is nothing they can do. They will NOT transfer you to another level to help or service. They farm out a lot of their work to other vendors and there is no way to communicate to the actual vendor.
AVOID them... there are lots of other companies that will back up there work, and promises. Don't get stuck like I did with $500 worth of parts I don't need.

I purchased a complete set of 4 wheels and tires with TPMS for my 2017 Mini Cooper and the tire pressure sensors would not link up to my car. I had to bring my car to a local mechanic to have the sensors rescanned and they all read "low battery." After several days and emails plus a lot of time on hold on the phone, they have finally decided to send us new sensors. Sounds great but now I will need to find someone to remove all the old sensors and install the new ones at my cost! I bought the complete package so I wouldn't have to pay anything additional for installation and now I am out the money to have them tested and they money to have new ones installed. Everytime you finally do get to speak with someone in customer service, they just say that this is what they are advised to tell you and if you ask to speak to a supervisor there is never one available. We were told that they deal with their supervisor through chat and that there is no way to call or speak to them. All I want is my money back for the damn things because I have no faith that the replacements will even work. I would just assume the money I already spent to buy their junk be used to buy a product from somone I know who will support their product and service. RUN AWAY!

I'm so disappointed! I purchased $800 RTX Wheels from Carid.com. I double checked with CaridID and Discount Tire that the wheels would fit my Audi 2011. After a $175 install and $90 alignment my car shakes violently over 55 mph and the rear rims bottom out when I hit a bump. CardID customer service continues to request "documentation" that the wheels do not fit the vehicle to provide any assistance. I've sent pictures / photos the alignment docs with NTB's recommendation that the wheels are too big. How do I film the vehicle bottoming-out when I hit a bump?!
I asked their customer rep Andrea Gardona what Carid could do, she politely explained their intentions to do nothing unless I can have another source determine there's something wrong with the rims. There's nothing wrong with the rims, they don't fit my vehicle! I'm making a claim with the BBB. Out-right theft of $1200!

8/28/20 placed the order for For projector headlights for 2017 Tahoe cost of $422.00. When I was notified of package on the way I called immediately and tried to have it intercepted because it was going to the wrong address. Still was delivered To wrong address. Been calling everyday for about a month and they stall by telling me to call in 3-5 business days. Everyday I spend average of an hour each time. They blow me off by telling me they are gonna forward to internal team. Whatever that means. I have no part and looks like I'm out $422 dollars. Will never purchase from there again they need to be shut down or someone should call a news channel to conduct an investigation

I am STILL waiting for CariD to refund my money. They received my return, UPS tracking shows they received it. I have spent HOURS on the phone, four different times, and assured each time that my refund was being processed. It has been a month now since I first requested it. DO NOT BUY FROM CARID!

I ordered a set of gauges for my truck on September 9th I waited 2-3 weeks and kept looking at the item and it said processed but never shipping? I then called to figure out what was going on with my order the guy I spoke with said it shipped the manufacturer said they must have missed scanning it but this wasn't the case. He assured me it would be delivered to my house by the 29th of September. The following day I received a notification that my package was never shipped and it would be shipped on the 8th of October a month later not to meantion how long it takes to ship
The person I talked to today on the phone was horrible with customer service and said he couldn't do anything about it I finally got somewhere with them they agreed to give me a 25$ gift card if I was to keep my order with them. It's pathetic just ship my package when you said you clearly had it. It makes me more than frustrated when I can't get my money back for 3-5 days because if I would have known this when I had a feeling they weren't going to ship it I could have ordered off amazo. And received it in 3 days now if I want to do that I have to wait 3-5 days for my money then by the time it ships it would basically be the same as carid they left me hanging when I thought I could trust them with $1000s of other orders I placed and never had a issue if you're trying to get anything done on a time frame carid isnt it

I will never order from these clowns again. Class III hitch was shipped in plastic wrap which is a joke for a 40 lb hunk of metal. Hitch scratched down to bare metal in multiple locations and sent it back. Multiple emails to customer service w/o satisfactory resolution. Promises made by customer service that came and went w/o any kind of follow up. Never ordering from these $#*! hats again!

I ordered a Lumen® - G10 LED Fog Light Conversion Kit for my Ford F250 a month ago. I received an email a week later "saying thank you for your order. Your item was shipped via UPS. Here's the tracking number." I tracked my package via the UPS web site. It said the item was waiting to be received for shipping. I figured OK no big deal. I waited another week and called CARiD customer service. They said COVID delays so I said OK. I patiently waited another week and I then tracked my package on UPS. It said still waiting for item to ship. I called CARiD again and they were surprised I did not receive the package. I told them I never received my order. I waited another week and still no order was shipped. I called customer for the fourth time and told them you charged my credit card already but I have not received my order yet. I told them it's been over 4 weeks. I asked for a full refund but they said No, I would have to wait until their investigation with UPS was complete. They said that would take another 14 days. I told them I wanted a full refund immediately since I did not receive my product. I told them their claim was with UPS and it should have no bearing on my refund. I spoke to supervisor who refused to help. Terrible customer service. Would not buy from them again. The agents from the Philippines are very nice but the CARiD customer service supervisors are terrible. Horrendous to be more accurate. Beware when you buy from them. You may never get your product or a refund. I am disputing the charge now with my credit card company.

I ordered a $620 birthday gift for my boyfriend from CARiD a month in advance knowing shipping could be affected due to Covid. 10 days went by with no update on shipping so I gave customer service a call (40+minutes on hold) and was told they would get in touch with manufacturer ASAP and email me an update in 1-2 business days. 4 business days later I called again (on hold for another 40+ minutes) to be told the SAME THING and yet again no update over a week later. At this point it was the week of his birthday so I called to cancel (spoke with 2 people, total of 25+ minutes) and take my business elsewhere. I was told I needed to receive a confirmation of my request to cancel via email in 3-5 business days, a manager to approve of that which would take another 3-5 business days and who knows how long it would reflect on my card. They also stated if it ships before I receive a managers approval I'm out of luck! I am still yet to receive a confirmation from management (after calling to check in and being told it will be approved today) so I will be calling my credit card company to try to handle this mess. I NEVER post bad reviews but I had to in hopes I save someone their time and money from this poorly operated business.

I have placed an order for K&N Air kit for my dodge charger. It was available and to be shipped in 24 hrs. After one week i went on the chat to ask about my order. They said that they are waiting for the manufacturer to ship and advised to wait 10 days. 10 days over and i went back and same. I asked them to cancel my orders and refund my money. Then the joke started every time i chat with them they will ask me to wait 24/48 hours and they will cancel the order from the manufacturer. I told them it has nothing to do with me since i placed the order with you not with the manufacturer they will end the chat straight away. Guys stay away those are scammers. The moment they get you money they will forgot about you. Im not sure how they are still in business. Its been more than 3 weeks and I'm still waiting for my refund. Absolute a joke... DO NOT BUY ANYTHING FORM THEM.

Purchased and installed Lumen brand LED headlights. Running light and turn signal wires had to be repaired straight out of packaging. Okay, things happen despite their claim to test these products before sending. Finally get to use headlights at night, lowbeams are so dim and point way off the side of the road and can only be adjusted up and down. High beams fixed in place and point directly on ground in front of vehicle. Cant see anything! Made Carid aware of these issues for possible resolutions as opposed to having to send them back. They asked for videos, sent them. Received a message that I can send them back for a refund, swap out for another set, or exchange for different product. I decided I was sending them back for refund. Four times, FOUR, I have asked for a return address, they will not give it. Six different customer service reps have emailed all saying different things about returning or try this and that when in my original email I said I've tried this and that, then they request more pictures! This has been ongoing for a couple weeks now. Terrible and dangerous product and horrendous customer service. DO NOT RECOMMEND. I wish 0 stars was an option.

I bought a exhaust system from carid for my 2002 Saab 5-5 the Cat was a poor fit with undersize cat I had running problem for the time it was installed untill it finally plugged on the highway causing the car to stall and coast across 4 lanes to the shoulder, shop found the Cat was plugged and replaced with a different brand at a cost of 2400$
Sent the part back to Carid and been waiting for refund for over 8 weeks. Useless Warenty and only runaround excuses for Carid NEVER BUY FROM CARiD

THIS... IS... A... DROP... SHIP... COMPANY.
This company is RIFE WITH DECEPTIVE BUSINESS PRACTICES. THEY COLLECT YOUR MONEY BEFORE THEY SHIP. AND TRAIN THEIR CUST. SERV. REPS TO LIE AND TALK AROUND ANYTHING YOU ASK. YOUR PART WILL NOT SHIP WITHIN THE FIRST 24 HOURS. THAT IS A COMPLETE FRAUDULENT PROMISE! IT MIGHT SHIP WITHIN 4-5 DAYS. YOU WILL GET REPEATED FALSE SHIPPING DATE PROMISES. AND IF YOU ASK TOO MANY QUESTIONS OR START DEMANDING ANSWERS. THEY WILL QUICKLY HANG UP ON YOU... CHAT AND CS LINES BOTH, OR PUT YOU ON HOLD INDEFINATELY HOPING YOU WILL HANG UP EVENTUALLY. THEY CLAIM NOT TO HAVE SUPERVISORS. YOU WILL BE MAD. YOU WILL FEEL LIKE THEY HAVE RIPPED YOU OFF! STAY ON THEM, THREATEN THEM WITH THE BBB, CFPB, USOAG, FBI-E-COMMERCE FRAUD DIV. AND A DECEPTIVE. BUSINESS PRACTICES LAWSUIT! AND... GOOD LUCK... YOU'RE GONNA NEED IT!

I ordered a headlight assembly for my truck at the recommendation of 2 sales people at car ID. I asked very plainly if the assembly was flug and play and they replied yes. Upon receiving my lights I took the assembly out of the Box and took the sticker off the hole where the light bulb goes in and then saw wires hanging on the assembly. This did not match what I ordered as I am not an electrician and this assembly required additional wiring which I cannot do so there was no need for me to install the assembly. I immediately called and told them that I was sent a unit that required wiring which I did not want after some battle they relented and issue and a return. Now after waiting for my refund I had to call for an update and was told the unit was install which is not true. There was no sense in me installing it since I was unable to do wiring. I am upset firstly because they sent me something that I did not want and they aren't being held accountable to that. Now I meeting at $350 purchaseBecause they say I install that which is not true! No one wants to help me. The picture just shows remnants of the sticker I pulled off, that's all I see. I don't know what damage I could have done pulling off a sticker? No one at cardi could give a you know what about what I tell them I feel like they are just reading from a book same thing over and over is being told to me. Go back listen to the phone calls they will find out I was misled but no they won't do that they have their money now. I will be seeking legal action

Run don't walk away from this site. Ordered over the phone, so I could receive a military discount, a CAMCO Power Grip Surge/Voltage Protector from the RV/Camper portion of their site the last week of August 2020 and it said in stock and would ship within 24 hours. After having to call back to get my email straightened out it said it wouldn't be shipped until September 30th. Over the past few weeks I called twice to inquire because I saw on their site they had anywhere between 8 and 20 and it would ship in 24 hours. Finally frustrated I called and requested a manager who called a day later and gave the same lame excuses and after requesting a corporate number was told their wasn't one available. Finally requested a refund and was told 3-5 business days and we will see how that goes.