I'd give them 0 stars! I purchased an AirLift system from Carid in Aug just prior to departing for a cross country journey pulling a new RV. Initial sale easy, pleasant. Was shipped O'nite FedEx as I explained I was on a tight schedule. Had professionally installed at Ram dealer on a brand new truck. 1800mi into trip the airbag burst collapsing the rear end... limped 40mi to Billings MT. I don't blame them for the part failure but I do blame them for their failure since. It has been more than 2weeks I've been stranded trying to get a replacement part. I cannot safely pull the rig without. Week one... told back n forth that I had to send the defective part back first. Explained this isn't possible because I need the new part installed at the same time defective is removed. Also explained I'm stranded. After a week of arguing they finally relent, place a hold on my CC for a second Airlift kit until defective one is returned. I ask for overnight shipping. I've had to R/S installation TWICE becuz they sent it UPS Ground... it STILL has not arrived over 2wks later! DO NOT DO BUSINESS WITH CARID! They only care about the initial sale and getting your $$. I will be keeping the second kit for spare parts (paying twice) just so I will not have to deal with them again.
BUYER BEWARE! STAY AWAY!
Dear Donald,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.