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Purchased a few things never showed shipping charge said free. Next thing I know the charge amount jumped up oil filter 11$ shipping charge 14$. Jug of oil 26$ shipping 15$. Customer support refunded the money. Order one thing at a time for free shipping if you do multiple items that charge delivery per item.
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Make you feel very important. Take care of the customer with no problem. Ill refer so many to...
Dear Scott,
We are sorry to know about your unpleasant experience with our store.
Upon checking this order, we have confirmed that shipping for 2 out of 3 products was not free. Shipping fee is not shown by a default by the system if no shipping information is entered.
The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden.
Only if the grand total works you can proceed with order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices
From what i see, one of the products was already delivered to you and we are still working on the cancellation for another one.
Please, check your email inbox and let us know how you would like to proceed.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.