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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I ordered tires and wheels for new bmw. They dont list trim options which would change the sizing of rims. Some base models can except smaller rims the m models dont. Well I ordered 19 inch rims. I sent and email same day of ordering to double check with my trim package nobody answered me 3 weeks later i get nice set of wheels that dont fit. Too small. I'm waiting for a return phone call to return these before I order another set. I will update my review after I recieve customer service. Double check your model and trim package with other online sites to make sure you dont get caught up like I did.
CARiD has the worst possible customer service possible. The continual excuses given by CARiD for the failure to ship an item is infuriating. I have seen every excuse possible, and even one to the point of offering psychiatric help instead of a reasonable explanation of CARiD's failure to ship an item as scheduled by CARiD. Come to find out through some research, CARiD is merely a brokerage selling other companies inventory. Strange, to return an item, it gets shipped to a third party, and not CARiD itself.
If possible, please avoid this business like it is contagious with COVID 19.
Dear C. B.,
Please, accept our sincere apologies for this frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered brakes on the 16th of the month. It's now the 21st and they still haven't even shipped. I called and spoke with someone whose only response was "our company policy states that it can take 3-5 days to ship." It's been 6 now and still nothing. He also told me they don't stock any of these parts. When you order them they contact the company who stocks them and order them on your behalf which is why it takes them so long to ship things. Meanwhile they've had my money for a week. AND I won't actually know when I will get my parts until they ship out so I could be looking at not getting them for TWO WEEKS!
Their site clearly states that they have live chat 24-7 yet when I attempted this at 6:15 am on a weekday I received a response saying I had reached them after hours and that I should email them. I could've paid an additional $18 and gotten my brakes in 2 days from Amazon. My mistake. I won't make it again. Do not waste your time with this company. Go to someone who cares about customer service even if you pay an extra $20. It's well worth it.
Dear Mark,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
It took over a month and 5 calls to get a refund on an item that was ordered and canceled within 3 minutes. I will not buy from them again.
Dear David,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Another company only interested in MONEY. NO customer service here. I was charged over $200 dollars in shipping and had to pay the delivery company a COD charge. This company is just a middle man, no practicle use for them, go directlly to the company who manufatures what you need.
The carid site also does not allow disgruntaled customers to post reveiws. A TERRIBLE AMERICAN CORPORATION!
Dear James,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Worst place ever 1600 dollar order only to wait a month to tell me three different story's every time you call. And In the end to be told my wheels were out of stock... 30 days to tell me that last time I called they were waiting on the tires lol in reality save your money wish I would of read the reviews before I orderd trust me don't do it...
Dear Jesse,
Please accept our apologies for the issue with your order, and for the frustrating experience you had.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I WOULD NOT RECOMMEND DOING BUSINESS WITH CARID DUE TO UNETHICAL CUSTOMER SERVICE. Ordered a set of headlights advised by customer service exact fit for subject vehicle. Received headlights and they did not fit subject vehicle. Headlights for subject vehicle were returned to Carid and to date Carid has refused to provide full refund.
Dear Stan,
Thank you for posting your feedback!
We are extremely sorry to know about the unpleasant experience you have recently been through.
As a US-based company, unfortunately, we are unable to guarantee fitment for vehicles made outside the US. From what I see on file, the order was placed online, without assistance of our representative, and therefore we were unable to confirm this with the client.
In order to facilitate the resolution process, the remaining amount of refund will be shortly issued to the original payment method as an exception.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered running boards that cost me 720.00 with freight. Running boards they sent me on there website cost 325.00. Contacted them and they confirmed they sent the wrong ones. Told them to refund me 300.00 and i would keep the wrong ones. They insisted i send them back with more freight charges and they would refund my money and then could order the same ones which cost 325.00 free shipping makes no sense to me. Please stay away from this online dealer. Dont care about there customers in which they claim they satisfy. You never talk to the same person that took your order from the beginning so very confusing cant do anything simple. Dont add up to me..
Dear Scott,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Unreliable - move on - shop someplace else. Ordered a toolbox, did not ship for about a week. I called, they said it would several days to send me an email with a status report. Unbelievable.
Dear Kenneth,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Had to file dispute through paypal. I requested a cancellation. They said it takes about 3-5 days to receive an e-mail confirming that order has been cancelled and then 3-5days for a refund. I placed order three weeks ago. I have not heard nor received any updates from them. My next step is filing Fraud charges through Justice Federal Credit Union. Don't Buy From These Scammers! You Have Been Warned! The Federal Government Needs To Investigate These Crooks!
Dear Manuel,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Never do business with these guys. They will take your money and not ship. My bank told me they have a lot of trouble with this company.
Dear Phillip,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Onyx
185 Hudson St Harborside Plaza 5 14th Floor
Jersey City, NJ *******
BBB Complaint ID: *******
Ripoff Report: #*******
On 9/25/2020 I ordered a TYC® - A/C Condenser Fan Assembly Order Number: ******* of the amount 46.46. I received the part and found out I had the wrong part and put in for a refund. This was the following dilemma I went through:
1st call: 10/2 - 745pm -est - Called to verify the item was received by the manufacturer. I shipped it via ups 10/1 - item was received.
2nd Call: 10/6 - 456pm -est - Inquired about the status of refund and was told it was sent RMA dept for a refund of 35.50 less 10.96 for shipping.
3rd Call: 10/8 - 1126am -est - Inquired about refund and was told it would be on my bank statement within 3 days. Did not happen.
4th Call: 10/13 - 1010am -est - Inquired about refund and was told it would be on my account the next day. Did not happen. I told them I would be making a complaint with the BBB.
I would like a refund of $35.50 placed on my bank account immediately. The customer service may make promises but I have seen no attempt on their part to refund my money even though they have their item back unscathed. This is fraud plain and simple. I have heard excuses from them based on covid but the complaints I have researched have been going on since 2016.
Dear Kerry,
Thank you for posting your feedback!
We apologize for the complications with the refund process. This is not how we usually operate.
The refund for the returned product was successfully issued to the original payment method as of 10/19/2020.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I made an order on 9/13/2020 and the total came out to $548 they took out the money and then never shipped my order so I contacted customer service and they said they will refund and they never did I contacted them again and they said they returned the money and that my bank account had it on hold and so I called my bank and they said there's no purchase under them but they had taken out the money that same day 9/13/2020 and now they said they didn't take it out all so if they hadn't then why did they give me a "return" in the first place? Its a fraudulent website do not order!
Dear Alicia,
We are terribly sorry to hear about the complications with your order.
Please give us an opportunity to look into the issue deeper and improve your buying experience.
Unfortunately, I was unable to locate your order in our system. Please, email me with your order details at mila.pa@carid.com, so I could locate it in the system and provide you with a solid proof of refund.
Look forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
I know that we are in a pandemic But It took them almost a month to get my order to me.
They dropped the ball. Never again
Dear Paul,
We sincerely apologize for the frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. We will do our best to improve your experience with us and provide the best possible solution in this case.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a spoiler for my car and the part was incorrect, CARiD refunded my money for the part after a few months. I had to have have a little patience which most time I dont and that is my fault, their customer service team were great even when my attitude was not, CARiD made a mistake with the part I ordered and sincerely apologized for the inconvenience as well as refunding the money for the part. Thanks CARiD and I will be visiting the site again for another purchase
Dear Frank,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
DO NOT BUY. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTH'S TIME? AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. IT ACTUALLY IS MISLEADING AND DISHONEST. SO I SAY NO TO CARID.
Dear Kimberly,
Thank you for sharing your experience with our store!
We are terribly sorry to hear about the shipping complications with your order.
This issue has been already escalated and is being investigated by our internal department. We will get back to you with the updated information as soon possible.
Please check your email for details.
I look forward to your answer.
Sincerely,
Consumer Relations Department at CARiD.com.
I place a sizeable order with them based on in stock items. They we're glad to take my $600,3 weeks later, no parts, I called them multiple times, runaround excuses, backordered everything but one item. I cancelled everything then they say it can take another 10 days to refund. Horrible horrible customer service, communication etc. Don't waste your time and money with these clowns
Dear Don,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered parts on Sept 30th for a Subaru. Received a note saying a part would be delayed. The delayed part arrived none of the other parts have. It's been 13 days since the order was placed. Now the car is overdue for inspection. I called the phone at Carid that was listed. Get ready to be bombarded by infomercials. So many that you will not get through to a real person. Switched to their on-line help. They responded quickly but offered on answers whatsoever. What state are you headquartered? No answer. Can I get the tracking number for my parts? No answer. Where are my parts? We'll need 24 to72 hours to determine that. This is terrible! I'll never order from Carid again. They offered a $10 gift card but i won't be ordering from them again. I was also told if I cancelled the order they couldn't guarantee that I wouldn't be charged anyways.
Update - October 20th and the parts still have not arrived although I did get a shipping confirmation that they arrived at a warehouse in NJ on October 8th! CARid is just a terrible outfit to deal with! They should run for public office, there's always room for empty promises there!
Dear Peter,
Thank you for posting your feedback!
We apologize for the shipping complications with your order.
From what i see, your products were successfully located in the warehouse and will be shipped out to you shortly.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed an order for spark plugs almost 2 weeks ago after 6 business days i called to find out where they were, i was told they wouldn't be shipped until Wednesday which my call was on a Monday morning so I told them I want to cancel the order and want my money back. They say 3-5 business days "OK" I said well I just called today because this was just last Monday so counting today that's just about 6 business days plus the weekend and I still have NO money back in my account. They say I'm putting in a request again for my money back and it'll be 3-5 business days... i almost lost it! ARE YOU KIDDING! I already waited 6 days now I have to wait another 3-5 more days so I asked to speak to a supervisor she tells me it'll be 24-48 hours for someone to call me back F... this place! Keep your money and spend it somewhere else! Trust me beware of Carid!
Dear Patrick,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
CARID is sub name the parent company is ONYX (which I did nor know until I filed a complaint with the BBB). Ordered a set of wheels and tires on 9/12/20. Suppose to ship on 9/28/2020. I called a week prior to that? Why so long and was told that was asap. I tried to cancel and the tab on their website to request cancellation does not work! Good luck getting someone on the phone! I called on the 28th and was told I would get tracking info shortly, nothing! Called numerous time and you stay on hold more than an hour. One time after holding for an hour, message came on and said I was calling after BZ Hours, its was 10:30 AM. Finaaly got someone and requested to speak to Super, could only lease a message.
Super called the next day and flat out Lied! Said the tires and wheels ahd been received by their warehouse and were being assemlbed and I couls not cancel and would get shipping info in the next few days. Not true and it only takes 45 minutes to mount and baalnce a set but it takes a few more days to ship? Made a complaint to AFFIRM for a charge back but i'm sure they are affilited and the told me two weeks for them to make a decision on wether to make a charge back. IO took that as to give ONYX time to comply with the order. I filed a complaint with BBB. ONYX refused to cancel and overnited the wheels and tires on October 6. I reluctantly accepted them. Everyone that I talked to during this process LIED! I will never do business with ths company again and advise you to avoid them! This is a brief synopsys, actual was worse than what Iv'e written.
Dear Lester,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.