Mark M.

I ordered brakes on the 16th of the month. It's now the 21st and they still haven't even shipped. I called and spoke with someone whose only response was "our company policy states that it can take 3-5 days to ship." It's been 6 now and still nothing. He also told me they don't stock any of these parts. When you order them they contact the company who stocks them and order them on your behalf which is why it takes them so long to ship things. Meanwhile they've had my money for a week. AND I won't actually know when I will get my parts until they ship out so I could be looking at not getting them for TWO WEEKS!
Their site clearly states that they have live chat 24-7 yet when I attempted this at 6:15 am on a weekday I received a response saying I had reached them after hours and that I should email them. I could've paid an additional $18 and gotten my brakes in 2 days from Amazon. My mistake. I won't make it again. Do not waste your time with this company. Go to someone who cares about customer service even if you pay an extra $20. It's well worth it.