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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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I spent almost $2,000 on a wheel and tire package from carID, and was told on the website that the estimated shipping time would be 4-5 days with possible delays of a few days due to COVID. Upon purchasing the wheels, the shipping date was estimated to be over 3 weeks! I called and tried to cancel but apparently wheels and tires are non refundable! After waiting 3 weeks I checked again and now my shipping estimate is almost 3 more weeks!
I ordered a pendaliner truck bed liner from CARID on 9/23/20 & paid with Discover Card. The item was estimated to ship on 10/2. On 10/19 I had not received the item nor been notified whether the item had shipped. I called shipper (CARID), received tracking number but not which carrier. Had not received item on 11/4, discovered on my own which carrier (Fedex), contacted them & found out the item had been redirected by shipper back to manufacturer (who received item on 10/21). I contacted CARID (shipper) on 11/4. I was told they would look into where the item was. I requested a cancellation & refund if there was such a problem delivering the item. I was told they could not cancel or refund my money & they would email me an update within 4 days. On 11/16, I had received neither an update nor my item so once again I contacted CARID. I explained the situation and again was told they could not cancel the order or refund my money. I told the lady that I had specifically paid with Discover card because they would be able to obtain a refund. The lady put me on hold for a few minutes & when she returned, she stated that she had verified with the manufacturer that they had received the item. She stated that would request a refund to my Discover Card. She verified my email address & said I should be refunded in approximately 5 days.
I will be following up with Discover card.
Dear Lisa,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
In current times where shipping cost are rare and minimal, I did not pay attention when I made a purchase of a plastic piece weighing a few ounces. The shipping cost was $140, About $136 more than it should have been. I was told a refund would take 3-5 days. It's day 13 and I'm still waiting.
Dear Jason,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchase 2 front seat covers by inputting my car make model and year into their seat finder on the main page. It pulled up a beautiful pair of covers that day $114-134. It did say universal fit on there as well but I thought since I put my specific make model and year they would at least fit - might not be perfect - but they would fit. Got them 2-3 months after purchasing them (for the highest amt 134+tax) They did NOT fit, didn't even make it over my seat. They were too small and I could not fit them on at all. I returned them with a note saying I was not paying the stocking fee because this was not my fault- they advertised the wrong seat covers for my car. I totally understand universal fit - I have some on my other car I bought off amazon and they don't look perfect but they fit over the seat - but these did not even almost fit. They told me I would be getting my refund less the tax ( a little more than $10) because it wasn't a CarID error. Which honestly the money isn't a huge deal - but the whole fact of the seat covers couldn't fit, even though I put the year make and model in... should be their problem not mine. Bad advertising. The quality was great I wish they did fit but they didn't and now they just made money off of me. Do that to 100 people and you made $1000. Great business plan.
Dear Jenn,
Please, accept our sincere apologies for the issue that you have experienced with our company.
The seat covers that are marked as a universal-fit, they are made specifically for a certain application, and thus the fit will be custom. Unfortunately, I can not check on the exact issue without having the order number and images of the issue in front of me. Please, email me directly at jesse.ba@carid.com with your order details and I will be happy to help and provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered caliper covers for my car Carid was quick to charge my credit card it took 3 weeks to get my covers. When I went to have installed mechanic stated they don't fit. I spoke to MGP the part maker they stated that they don't have a cover that fits my car. I email Carid this information and I get bounced around from person to person. They want pictures of the item item number package number just crazy I sent all of it and they still need to review may send return shipping in 3-5 days will never buy from them again
Dear Richard,
Please, accept our sincere apologies for this frustrating experience with our company.
We are asking for a few pictures of the fitment issue only to improve our services and to avoid any similar situations in the future.
Please, contact me at jesse.ba@carid.com with your order number and I will be happy to rush the return process for you.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I'll keep it short, simple, and honest.
I ordered parts that didn't fit well.
I ordered parts that never arrived to me.
I've sent multiple emails about the products that never arrived and have requested a refund multiple times.
Two months after my initial order, they haven't fixed the issue and keep claiming they will.
In short, never buy anything from them. Let them go out of business.
Dear Tan,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I've been trying to return a birthday gift for an item that didn't work out (not to mention an item that was supposed to arrive by my birthday but arrived 3 weeks later). I've called customer service 5 times, and contacted them though their online chat service close to 10 times and still have not received my return label and still have my item sitting here waiting to be returned 2 months later. The chat agent today asked me "why are you still contacting us when your last email to us was Septmeber 25"? BECAUSE I STILL HAVEN'T RECEIVED A RETURN LABEL. It shouldn't take your customers 2 months of reaching out to your customer service to return an item with no success. Deplorable.
Dear Deanne,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered rims from them. My first issue is that I paid about $80 for shipping (you would think that there would be free shipping on an order over $600 but I guess not.) Even though I live in the US not too many states away from them. On the website they guaranteed the rims would fit, they didn't. So I asked for a full refund including shipping as it states you can get on the website. The customer service is extremely rude and unhelpful. The first person I spoke to was Nicole then Clint. Each email took about a week to get a response from. They gave me a partial refund. I was mind blown since I hadn't even taken the rims out of the box. Their reasoning was because I didn't force the rims on to the tires and take a picture (which would have damaged the rims then they wouldn't have given me a refund at all.) I will never be ordering from them again and I suggest you take your business somewhere reliable because that is not them.
Dear Juliana,
Please, accept sincere apologies for the situation that happened and the inconvenience it caused.
I will do my best to have this issue resolved in a timely manner.
Please check your inbox for the email from Jesse to see the details.
Thank you and have a great day!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a bumper cover for my 2015 Volkswagen Jetta. The item was never delivered I had to reach out to the shipper and R&L (Melissa) shipping stated they sent it back. I called CARiD and they refunded me the money for the item only. Customer service stated that R&L attempted to get a hold of me but could not get ahold of me so it was not their fault. I paid them them for shipping and the item but no item was delivered and the only thing a customer service manager could say was "oh well your not getting anything back". Stay away from these criminals. I would zero stars but this site does not let me.
Dear Chris H.,
Please, accept our sincere apologies for this frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at jesse.ba@carid.com with your order details and I will be happy to help as well as provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do not buy from these people. Their exchange policy and refund are scam. Once you buy something, they will do everything to prevent you from getting your money back. A V O I D!
UPDATE:
I reverse my review thanks to Chester Ha for helping me. He is responsive and on-point.
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be 100% guarantee of safe delivery due to possible complication in transit.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They r a scam waste of time and money no manager to talk to they mess up on their end and just cancel your order
Dear Israel,
Thank you for posting your feedback!
We are terribly sorry to know about the unpleasant experience you have recently been through. This is not how we usually work.
Looks like the price for the product was incorrectly calculated by the system, which resulted in a confusion.
Since the recalculated price was not accepted, the order was cancelled and will be refunded in full shortly.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a 1300. 00 carbon fiber hood for my gto. It was shipped to me by fright to my grandmas house becuase I work all hours. They dropped my hood off on Friday 10-16-3020 without a signature or without her looking at the hood. When I got home from work I opened the hood and there is damage to the hood in more then one spot. I called that day and everyday since then it has been over two weeks now and they continue to blow me off. Told me I was having a hood sent out on Tuesday 10-27-2020 and that I would get a email confirmation I still have not received a email confirmation and they are now telling me it is under review. I asked for a manager to talk to I can never get one on the phone and they say they will call me back and for the third time now and still I do not have a call back. I am going to all your sites and posting this review Amazon, eBay, etc I want a hood with no damage or my money back.the customer service I have got is completely inexcusable.
Dear Timothy,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be 100% guarantee of safe delivery due to possible complication in transit.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
LIARS AND THIEVES
If there was an option for less stars I would give it. Absolute worst customer service experience of my life, I bought headlights from them they were faulty so I returned them under warranty and bought the same pair again in the meantime so I could have lights to drive. I was only refunded 400 dollars when I was told repeatedly I would be refunded the full price of 587. I literally have voicemails and emails with customer representatives telling me I would be receiving that refund, contacted them about they told me I would only receive the 400 and that was it. I talked to a manager they were no help at all. This place is full of a bunch of crooks they are only in it for the almighty dollar I urge you to take your business elsewhere.
Dear Jerry,
Thank you for sharing your experience with our store!
We apologize for the confusion during the warranty replacement process.
Looks like since the date of initial purchase, the price for the original product went up, which resulted into a price difference that was not taken into consideration by our agent. Issue is already being reviewed by our improvements department, so please, rest assure the proper actions will be taken.
The remaining amount of refund was issued to the original payment method on 11/03/2020.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
It was the worth experience that I had in all of my life when I wanted to order; their agent(carid) told me maximum it takes 6 days including the weekend to receive your part, then they extended after 6 days to 9, and in the weekend of 9th days, they had not any excuse to answer my question, the part did not post, and finally, I cancelled the part, Including this weekend I lost 11 days and I paid 50$/Daily for rent a car, and they did it for me!
I prefer to do not buy anything from them.
Dear Amirhossein,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. Due to the Novel Coronavirus (COVID-19), there may be longer than normal lead times. Orders may be delayed 3-5 business days beyond the dates provided on your confirmation. We are working closely with all our partners to deliver your orders as fast as possible.
Please, email me directly at chester.ha@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a bumper for my truck was sent the wrong one, ordered a Go Rhino BR5.5 and received a BR10 it will not even fit my truck been trying for over a week to get the wrong one sent back and the correct one. Calling customer service is useless at this point not sure if ill just be stuck with the wrong one or not. Will never buy from this site ever again and will spread the word to everyone i know.
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered three exhaust parts from this company. Two out of three were defective. They will not give me a return authorization even though I sent over 20 pictures showing the bubbles coming from defective welds on product. Every time I call I get the same exact story, we can't help you just have to keep waiting. It's been two weeks since I sent pictures and still no return authorization. I had to rent a car costing me over 300$ for two weeks. I am going to file in small claims court for reimbursement for my car rental and for the defective part. I unfortunately had to learn the hard way about this company, they don't assume any responsibility at all for selling you defective parts. I have documented everything and will get my day in court. Just can't believe a company would rather pay their attorney to show up in court for a $80 part... doesn't make sense.
Really just disappointed that a place would treat a customer this badly.
Dear Ryan,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They offered $25 for my inconvenience. That's laughable! I needed it ASAP! They refused to overnight! Instead, they contacted me via email a week later with their offer on my order! I passed and so should you! Their customer service are foreign. Where they don't comprehend empathy for their customers problems. Its a policy of the company and that's it!
I will send in a BBB report!
Dear Rick,
Thank you for providing updates to your experience!
We offered you to process Fast Way replacement in order to speed up the replacement process, however, we were asked to process return for a refund instead.
The full amount of refund for returned products was issued to your account as of 10/22/2020.
Please, let us know if any further assistance is needed. We will gladly help!
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Great site, BAD business! I bought 2 Moog Ball Joints only to find out they were USED and DAMAGED. The directions had grease on it. Someone crimped it already and damaged the seal. They blamed it on the manufacture. It came from Kansas City MO. Moog is out of NJ. They said a manager would call me by the end of the day yet no one calls me. I email, no response. I called back, they have me on hold so far 28 minutes! Just enough time to write this up! Stay clear away! You have been warned!
I ordered a 100$ tire from them its been weeks I havent seen my tire or my money ive called them a few times and they say ill have to pay shipping back to them ugh no I dont even have the product its self to ship back they shipped through ups which is a great company and ive never ever had them loose one of my packages and one I look at the ups shipping information guess where it went to... Ill give ya a hint its to there main headquarters in Cranberry Ny these guys are a bunch of scammers ive seen other poeple getting there products in the reviews and im not the only one most people actually get something shipped to them tho while I didnt
Dear Curtis,
We sincerely apologize for this unsatisfactory experience.
Our team truly appreciates the given opportunity to look deeper into the situation and find the best resolution for you. We strive at best to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, reach me out at chester.ha@carid.com with your order details and I will help you out and provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered an $800 dollar performance exhaust system which a UPS driver attempted to deliver protruding out of the box and badly damaged. I refused the order, took photos, and notified CARiD.com. This has been 3 weeks ago! They're refusing to ship a different unit. Whenever you call, you're transferred somewhere outside of the U.S. to speak to rude people who barely speak English. Their answer to everything is that I must wait 24-48 hours, in which I imagine is an attempt to find a reputable company who sells the system I ordered. I've requested a refund, and they're now telling me it can take 3-5 business days. This company is as close to a scam as I could ever imagine. I'll come back and edit in fairness if I receive a timely refund.
Dear Rodney,
We sincerely apologize for this unsatisfactory experience.
Our team truly appreciates the given opportunity to look deeper into the situation and find the best resolution for you. We strive at best to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, reach me out at chester.ha@carid.com with your order details and I will help you out and provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I recently ordered KYB Struts for my 2010 Honda Civic from CARiD. After four days, my strut package arrived, but only included one strut. The package, as weighed by UPS was 20#. Each individual strut weighs in at 17.75#. I immediately called Carid and they agreed that their supplier only shipped on strut instead of the two I ordered. I assumed that carid would immediately contact their supplier and expedite sending me my missing strut... WRONG. Here it is one week later and I learned that my missing strut is finally, after daily texts and follow ups by me, is being shipped today. Obviously, I am upset and have determined that Carid does not deserve my business. Maybe they don't deserve your business either... Just a thought.
Dear Darrell,
We sincerely apologize for this unsatisfactory experience.
Our team truly appreciates the given opportunity to look deeper into the situation and find the best resolution for you. We strive at best to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, reach me out at chester.ha@carid.com with your order details and I will help you out and provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ethan,
Thank you for sharing your experience with our store.
Looks like the wheels are currently out of stock and we were continuously adjusting the estimated shipping date according to the updates provided to us from the manufacturer directly. We apologize for the inconveniences.
According to your cancellation request, your order will be cancelled and refunded in full soon.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.