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Do not buy from these people. Their exchange policy and refund are scam. Once you buy something, they will do everything to prevent you from getting your money back. A V O I D!
UPDATE:
I reverse my review thanks to Chester Ha for helping me. He is responsive and on-point.
John S.'s review of CARiD earned 2 Very Helpful votes
JOHN hasn’t received any thanks yous.
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Empty.
Make you feel very important. Take care of the customer with no problem. Ill refer so many to...
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be 100% guarantee of safe delivery due to possible complication in transit.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.