CARiDReviews 7,317

Thanks for nothing Chester! carID.com responded to my review and said they would be more than happy to look into this and help
Compensate for the problem. So cariD.com
Refunded me $159 I don't know where they come up with that number but I paid almost $900 for the wheels. Les Schwab charge me $214 to put the wheels on my car and then Les Schwab tire charge me another $214 to put back my old wheels on that do fit my car, so were the $159 comes from I have no idea, that don't even cover putting the wheels on my car. I just cannot understand how carID.com tells me the wheels that fit my car! I paid for them, they send them and they don't fit! Now they won't take them back or give me a refund of my money. This makes absolutely no sense to me. How does a business tell me the product I need I get the product it don't fit and they don't take it back I cannot comprehend this.

A very disappointed, mike templeton

Placed an order on March 7 - their website says estimated shipping March 11th. It's now the 19th - order hasn't shipped. I've clicked on the "status" button - no reply. Contacted Chat - they told me it would take 24 - 72 business hours before they can give me an update. Called the 800# today - the gentleman said the supplier shipped the order yesterday but that it would take until as late as Tuesday to get the tracking information - total BS. Oh, and they actually charge for the damn shipping that never happens... How much you wanna bet the tracking information never arrives and I'm cancelling the order come Tuesday. Rip-off.

These website is terrible, they refused to accept blame for sending me a product that was already scratched and tried blaming me when I sent it back. They are horrible to deal with and customer service is sh*t. Don't even bother wasting your money on these scumbags.

I purchased a Sherman front bumper face bar for my Chevy truck on 2/12 and my debit was charged immediately $224.24. When I did not receive the item by March 17th, I contacted CARID customer service and they said they attempted to contact me by my cell phone prior to shipping but they did not have my correct phone number so they told me that I "abandoned" the package and the item was never shipped. They refused to ship the item and/or refund my money today. I asked to speak with a supervisor, I was on hold for over 2 hours on my first attempt speaking with customer service. When speaking with the supervisor, she was rude, the poorest customer service, and continued to refuse to ship the product or refund my money. Ruby offered me a $25 gift certificate and a $20.00 refund which I refused, this is an insult when I paid $224.24 for an item that was never sent to me. I asked Ruby what address she had listed and it was the correct address so I had asked why the company did not attempt to send me a letter indicating they are having difficulty getting in contact with me, and could have requested for me to call them. She said her company does not do this. This company is stealing from people! They told me to take them to court. I have contacted my bank. STAY AWAY, do not buy anything from this company! (It does not allow me to give them zero stars or I would have, I had to click on one in order to submit the review!)

I ordered a steering wheel and adapter. Needed a spacer. Took my money. 5 months later. Item no longer available. Stuck with useless adapter, and to start over again. Cost me 5 months and about $150.00 with no refund in site. B S COMPANY.

I ordered 4 shackles (2 pairs) on 11/20/2020 from CARiD. When we received our order, there were only 2 shackles (1 pair) in the box and not 4 as we had ordered and our order status was marked as completed. After spending some time on the phone with CARiD, I was told the other 2 would be sent to us. After multiple backorder emails, we finally receive our order on 1/28/2021. Unfortunately upon opening the box, we found one of the shackles to be damage without damage to the actual box so it had to be damaged before or upon packaging. I sent an email that day (1/28/2021) to CARiD, including pictures of the damage, notifying them of the damaged part. They had sent a response telling me to call in, but unfortunately it had been routed to my junk folder and I didn't see it until over 30 days later. I called today, but they refuse to file a damage claim because it is now over 30 days. I can understand this if I had not even notified them until after 30 days, but today, Nim from CARiD was even able to pull up the email I had sent and could see the picture I had provided of the damage. I believe an exception should be made in certain circumstance, such as when you have an email showing the customer notified you of damage well within the timeframe, especially when that customer's initial order was short, and they waited through multiple backorder notifications before finally receiving there full order, only to have it show up damaged. First and LAST experience I will have with CARiD. There are many other places I have used and will use in the future for our auto parts. And with a Jeep in addition to our other vehicles, I'm sure we will spend more on upgrades... just doing somewhere else.

I purchased a 2018 Accord sport hood panel that was damaged and didnt even line up when I installed it and they said they couldnt help me. DIDNT EVEN LINE UP CORRECTLY and damaged in 3 different spots. I was told by customer service they would give me a 15.00 coupon and a 25.00 refund. During these times of covid and not working on a regular basis I had to save 228.00 for a piece of scrap metal that they wouldnt even stand by. I even told them I would pay for shipping to return it if they sent me a non damaged hood that lined up properly. They just told me they were sorry and they couldnt help me. Once installed its yours. You dont know it doesnt fit like its supposed to until its installed and then notice damage and small dents in it. UGHHH. I was disheartened because I was so excited to get it. What a let down.

Long story short: They made a fitment guarantee, but don't honor it. I have been trying to return my order since February 18th and after multiple calls and emails, I'm no closer to getting a refund. Stay far away.

I ordered parts for my car after seeing that they said it would fit 100%. And saw they offer a fitment guarantee.

Once I received the items, I installed them and realized they didn't fit. I called CarID, who asked me to reinstall the products to take pictures of the fitment issue. It was raining at the time, and one of the car mats got some muddy water on it.

Once I sent them the pictures, they refused the entire order for being installed and used. I explained to them how their customer service rep asked me to reinstall them and that's how they got dirty, but they refused to hear it.

I ordered headlights, the conversion kit, the front mats, second row mats, and trunk mat.

They're refusing to accept any of the mats because they were "installed" and reference the dirt on only 1 mat as cause to refuse all of them.

They're also saying that if there are any scratches on the headlight body from being installed, they won't credit me at all.

It's been almost a month, and I've heard nothing but excuses. Worst company I have ever shopped at. Run away from them.

I'm having the worse experience with this company. I ordered a back bumper for my 2014 Camaro. They delivered a back bumper for a different car. I went online to chat support, and can't get a straight answer. They took my money and sent out the wrong product. Stay clear. Use other vendors. I need to get this resolved ASAP.

Great company to do business with. They do care about their customers. I had an issue with my order and they resolved it quickly

I recently order a drive shaft coupler from them and it clearly said it comes with all the hardware which are the six bolts and nuts. Cost me $75 and some change. Got the part and called them Thursday when I got the part because there is no nuts and bolts. Had to call them back the following Tuesday because I hadn't heard back from them. So they say the it's was a description error it doesn't come with hardware.so I'm going to return it but they are screwing me on shipping it back so I end up with $59 dollars, I'm out of almost $20 for something that's not my fault, never will I deal with them again.!

I ordered brake shoes and drums from Carid cost was supposed to be $64 when looked at charge it was $95.44. Within 24 hours of the order called customer service to cancel. They would cancel if not shipped. I said it's been less than 24 hrs. But it takes 3-5 days for them to check, Fine. In mean time called there sells dept. who informed me it was $95 instead of $64 because they had only one in So. Cal. And had the other from back east hence more shipping costs. But they did have another brand in stock so I ordered them for $62. Then I get a email saying they shipped the $95 order. So I call them they say no problem will send return document no explanation of why an order cancelled in 24 hours was still shipped. So received it and when they came in immediately took box to UPS and sent without opening box. Now get refund of $67 instead of $95. Called them says refund for drums not brake shoes and need to check. Each time talk to them it's 3-5 days. I did receive the ones they had in stock for $64. I gotta tell you the agony and time spent dealing with this isn't worth it.

I bought two gas tanks for my truck, they only shipped one with both tracking numbers attached to it making both show as received. The front tank was never in stock. Strung me along for about a month always saying they were researching the missing tank. UPS indicated only one tank ever sent and Carid finally admitted it was out of stock. Never got second tank. Stay away, poor customer service, false promises, I won't buy from them again.

Finally get the part, and wonder of wonders; Surprise! IT'S DAMAGED. Wading through the same garbage to get a replacement or refund, and of course they are still holding my money. Of course they will offer to buy you off for revising your review here, so someone must have at least a minute amount of conscience.

CARiD.com... worst company to buy products. Sent back my tail lights for my chevy truck twice as they sent out 2 faulty products 2 different times. And on top of sending new ones (replacements) they r charging me a import fee. Which they will not pay for. Why do business in Canada or other countries if when selling faulty products they do not cover those costs. This has happened twice now. And I had paid import fees on initial purchase and also the first 1st time replacement. ( I have paid more money on import fees then the actual product now). Also the time and money I had to get them installed and un installed and driving around with faulty lights that could of caused an accident. Thanks alot car-id. And when I called they did nothing! Canadians do not order from this place as they just have faulty products and don't cover costs.

Ordered my product. Then there was inconsistencies in my invoice and what was taken from my account. But then they emailed my saying they needed more money. So I inquired about the pricing and asked for a detailed price break down. No reply. So got tired of waiting and said I would like a return then. Instant reply! So my refund came back and then in the same day more than the first amount was taken. When I sent the picture in of my account they did not care in the least. It's my banks problem now not theirs. Fantastic customer service. Their product price on my bill was $296, USD should have been $375 but I was charged $383 and then $387 with no explanation or care. Thank you for your help carid and Olivia zack and in remembering that communication is key.

Ordered window deflectors (in channel by AVS) for my 2017 Nissan Murano and once installed per instructions they don't work. All four windows contact (crunch) the deflectors. Called their customer service and they said "once installed when can take them back"... So,,, they sold a product that is unusable,, actually can damage you door/window once installed but they won't take them back. Such BS... DO NOT ORDER ANYTHING FROM THIS JOKE OF A COMPANY. CUSTOMER SERVICE IS A JOKE!

I received my hitch damaged and I contacted them the first day and they said they would do a return, been waiting over a week and contacted them twice and they keep saying to wait 3 days for the return to be processed but nothing is being done.

I ordered set of tail lights and a third brake light. The tail lights they sent out relatively fast got them within a week. They gave me the same tracking number for both items so naturally I thought both were shipped in the same package. But I was wrong. I got the tail lights and realized the other light was still messing so I emailed them, they asked to allow for 48-72 hours so they can find out what was going on. I waited over a week and still had no reply so I emailed them again still no reply. Finally ended up calling them and within 5 minutes they were able to tell me that the other part was on backorder and I wouldn't get them for over a month. I have no idea why they couldn't respond immediately instead of wasting my time. My guess is they were just hoping that I'd forget about it so they could keep my money.

This place is an absolute wreck. They lied about my sway links being in stock, said it would ship next day. Issued a label 3 hours after my order, but little did I know it was only marked shipped. The UPS label hasn't even registered a package being picked up for 3 DAYS. I've talked to 3 people on their live chat and 1 on the phone.
Ordered on Monday morning early, so 3 days now they've been lying about it shipping, saying 1) they don't have it in stock, the manufacturer does 2) lying to me for 3 days by saying they called the manufacturer and it has shipped the day before. I ask for the tracking, they tell me, get this, it's the SAME LABEL they issued 3 DAYS ago, which I've refreshed 3x during the call and it still says "Shipping Label Created." So they lie to get your order, lie to keep your order, and if you need a part and source it elsewhere, unless you force them to issue a return with no fees, they'll charge you to send it back. These people have 3 hours to send me my damn return request with no fees in my email before I chargeback. NEVER. AGAIN. I need my car on the road. WHAT A JOKE. ORDER ******* They refuse to cancel your order forcing you to stick with it even if it takes them forever to send the part they lied they have in stock.