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I ordered set of tail lights and a third brake light. The tail lights they sent out relatively fast got them within a week. They gave me the same tracking number for both items so naturally I thought both were shipped in the same package. But I was wrong. I got the tail lights and realized the other light was still messing so I emailed them, they asked to allow for 48-72 hours so they can find out what was going on. I waited over a week and still had no reply so I emailed them again still no reply. Finally ended up calling them and within 5 minutes they were able to tell me that the other part was on backorder and I wouldn't get them for over a month. I have no idea why they couldn't respond immediately instead of wasting my time. My guess is they were just hoping that I'd forget about it so they could keep my money.
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Michael,
Thank you for posting your feedback. Your opinion is very important to us!
We are terribly sorry to know we did not manage to meet your expectations this time.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
According to your cancellation request, your product will be cancelled and refunded in full.
Please, check your email inbox to find an email from Damon, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.