CARiDReviews 7,317

Order from somewhere else and wait its worth it took forever and had to wait on the phone twice for over 30 minutes just to talk to someone

Has anyone ever seen the movie, "Groundhog Day"? Round two goes to CARiD.COM for not taking care of their customers. I ordered two different brake rotors, and did receive both. However, one of them was defective. I called and explained that both rotors had been installed, and that my eye caught the mistake after they were installed. One side of the rotor was thinner than the other (1.3mm to be exact). I sent images of the measurements. They did agree to send a replacement rotor. That being said, I drove the defective (but not dangerous to the extent of brake failure) for the week it took for the replacement rotor to arrive. I would not have any transportation otherwise. Taught to be honest as a child, I felt compelled to call and explain this piece of information. When they found out the part was installed and used, the refused to accept the defect. This WAS a factory defect. Would they have sold it to another customer? Possibly. Would they have shipped it back to CHINA? My guess is nope. After waiting two days and an hour of going back and forth with an extremely arrogant manager, she flat out denied my return request. I will NEVER use CAR.iD.COM in the future, EVER. They take your money, and if there is a problem, they WILL NOT help the customer and DO NOT want to deal with it. First time, shame on me. Second time? Shame on THEM! Be forewarned. I'm beginning to see a new "ANTI-CUSTOMER SERVICE" trend from these online parts geeks.

I received a tonneau cover from them but the product was not designed for my truck. It took them nearly two weeks to confirm the product was wrong before allowing it to be returned/replaces. UPS shows up 24 hours before I received notice from CarID that it was approved for return. Unfortunately I had not repackaged one the item and has to turn UPS away. I was told by the UPS they would pick the item up on Thursday of last week but they have been a no show ever since. The pickup issue is not really Car ID's direct fault but it is irritating when you order something and it comes wrong.

I do not recommend ordering large item from CarID since they do not seen to have good control over their inventory and the people whom process the orders. When I placed the order I clearly gave them all the vehicle information and someone failed to pay attention before shipping. I do believe they will make this right but the process has been very slow.

The customer service and warranty is an absolute joke! Find a different company to deal with because CARid sucks!

Poor service, I bought my wheels and tires for almost 2 months, until hj nothing, I'm asking for the refund and no one answers. Lack of respect.

I ordered the first set of seat covers from CarID and had to send them back because they didn't fit my vehicle even though I ordered them to fit my specific vehicle. I ordered the 2nd pair and was sent an email with a shipping date but no tracking number. The date came and went and no email stating they had shipped. I called CarID and spoke to three different people and got the run around. They didn't know when they were going to ship, couldn't find a tracking number on them. I asked to speak to a manager but one was not available. Very poor customer service. I ended up cancelling my order. Who know when I'll get my money back. I will never use CarID again.

I placed and order and they were supposed to ship it with in a week max, 4 week laters they shipped it and when i finally got it my order was incomplete i called them back and they told me to wait 4 more days before they coukd get an answer from the privider, called them back 6 days later and they told me that my parts were back ordered 4 weeks out this is bull $#*! to me, i ordererd a suspension kit worth $2500. 00 so finally i decided to do a return and they said shipping fees are bot refundable we are talking aroun $400 dlls this ia ridiculous.
Here you have me waiting to this day and paying fees on the shop where they have my vehichle thanks to car id.

Dont buy stuff frok this people even if the website shows that parts are available and ready for shipping there lying.

I'm writing before this transaction is complete so more bad stuff could happen I suppose.
I ordered on May 23, today is June 8.
During that time, I've had 3 conversations with customer service regarding shipment of this order. All three times they told me it was going out "tomorrow" but it didn't.
Today I got an email saying it would be sent out tomorrow. It's the first email they've sent.

My conclusion is that the company is untrustworthy and you can't believe what the reps tell you. I would avoid this company if you have any alternatives.

I stupidly clicked the button to submit my order before I noticed that they charged me $127 for shipping on a $135 dollar part for my dads truck. I immediately attempted to cancel the order and the customer service person told me that they will submit a request, but the order may have been shipped already. They said that if the shipping label was already created, that I was out of luck. How could it have shipped if I called within minutes of ordering?!

I called to confirm what the 1st person told me and they giggled at me and read to me the notes from the first person and said that they will not do anything more.

I have a screenshot of UPS stating that the shipping label was created at 2:40PM on 6/7 and I have an email confirmation that my request was submitted at 12:53PM on the same day. They lied.

I will never use Carid again. Thirty three days since my order and nothing. Emails, calls and nothing helps. Can't even track my order like it says. This is complete bs. Didn't take long for them to get my money though, a day or two after ordering. Contacting BBB next since nothing else works.

Id ordered an $800 cargo carrier for the top of my car. Waiting weeks for delivery and tracking information was never updated, only "pending". After three calls, I learned the carrier returned the parcel as undeliverable, claiming they "called" to schedule delivery. Oddly I work from home and never once received a call to schedule delivery nor were those details included when I ordered. CarID refused to refund the $185 for shipping, even though i as never contacted and worse off, they assessed a $185 "return fee", which again was never listed during the purchase process. Of the $800 I paid, CarID refused to refund more than $350 of the purchase. NEVER AGAIN!

June 3rd, 2021

Tried to cancel the order within minutes of placing the order. Though, cancellation request had been placed in a timely manner (nothing had been shipped), I was told it would take 3-5 days for that cancellation to go through. Somehow, even though the items had a shipping day for the next day they managed to create a shipping label right after my request to cancel. WHAT A SCAM! This was my first time ordering from them, and WILL NEVER DO IT AGAIN. I did reach to them again after the shipping label was created (nothing shipped yet), customer service basically refused to do anything about it. BUYER BEWARE! DON'T BUY FROM THEM. Don't read the reviews on their website as they seem to only show only positive reviews. Search the web for independent reviews such as the ones reviewed with google.

UPDATE:

June 10th, 2021

Mila at CARiD Customer Experience Center reached out to me, and went above and beyond to resolve this matter to my satisfaction. They provided me with a full refund, along with a gift certificate good for any future purchase I might make at CARiD.com.

In all fairness to CARiD; they made things right! And that's important to me as a customer. Although, my initial experience with them was not a pleasant one, I can now say that I am very pleased with the outcome; Customer Experience Center (Mila) listened to my complaint, and acted promptly to resolve the issues at hand.

I am changing my initial 1 star to a 4 star rating for their efforts. I will certainly consider giving them a second chance in the future.

A nightmare of an experience. I ordered rims and tires from them for Tacoma. I verified with them that they would fit and were the correct size. They finally arrive and one of my rims has a nice sized scratch on them. I have reached out to customer service multiple times, but there has been no reply. When I went to put the tires on, they sent they wrong sized tire bolts that no one in my area has or has the ability to order. They also didn't tell me that the sensors weren't included in the tires. I'm an amateur with cars, and it was scary to make this big of a purchase to turn out not working ever. This company is making me regret doing something like this. I HAVE HEARD NOTHING BUT BAD THINGS ABOUT THIS COMPANY! Everyone is telling me to try and sell what they gave you and just purchase what you want from TireRack. I'm waiting on customer service to help me out, but they got their money and they don't want nothing to do with me. STAY AWAY FROM THIS COMPANY. I know you read reviews, and think only people who have something bad to say write reviews, but I write reviews when people do a great job as well.

Noticed after placing an order the amony went up 30$ after I had payed, called and spent two hours talking to non English speaking representatives and confirmed my order was canceled, the next day they charged me twice and accidentally sent the order anyway, order was lost in shipping and I am on week six trying to get me credit from Cardit. They can see I canceled but still will not credit the order. HORRIBLE CUSTOMER SERVICE. The worst company I have dealt with in a long time

I visited the site in April 2021. Found the ARE cover i was looking for. The website said "order in the next 4 hours and it will ship in 3-5 business days". I ordered the cover and was charged 1900. 00. Over the next 30 days there were several "unforseen delays". The cover arrived 33 days later.

It took me a week or so get the time to assemble and install it. After assembly upon installing the cover it was obvious it is not the correct cover, three inches too long. I posted a claim on the website immediately. Waited and heard noting. I called customer service. After 80 minutes, mostly spend on hold i was told it would take 5 days to review the problem. During the 80 minutes they asked for;
VIN of my vehicle, not just the VIN they needed a photo. Then photos of the fitment issues. Photos of the packaging and the stickers on the box.

I sent them all of it. I check back today and the say they are still pending pictures. This place is staring to smell like a scam. They certainly do not have any interest in making good on my purchase. Gageing from the review it is probably not surprising

Warning! These guys are crooks! My order was confirmed via email. I had to ask them
Where my order was because it did not show up and the shipping numbers were useless.
Then I get a reply saying the shipper could not get in touch because my phone number was incorrect (and it was... my error). So they kept over half the parts cost! (Over $200). The shipper sends me shipping confirmation via email? Shipper sends me shipping tracking numbers via email But can't ask for a phone number via email? And it was Carid.com that took my shipping money (not the shipping company!). And never emailed me again
After the THEFT! Inexcusable, misleading,
Poor communication, thieves! Beware!

Charge my card and sent me half my order. I call an they said the other half is out of stock. Beware! Don't waste your time with this crook company

I ordered a bedliner for a Ram truck. They took the vin number as to make sure it was correct. I paid 200 in shipping. When it got here I went to put it in and it was too small. I contacted them and they once again asked for the vin number and then the part number they sent. They told me I had the wrong one for my truck. That was it. No offer to get me the correct one or anything. Bad business!

I ordered a set of wheels and tires. It took 1 month for them to arrive. When I called customer service for updates, I would have to wait for a rep every time 40 mins plus. When the wheel set finally arrived, all 4 wheels were damaged. Scratched, chipped and scuffed. The wheels are black so very noticeable on all ends of wheels. All the company used to package was a piece of cardboard between rims which rims ripped threw during shipment. Then just shrink wrap on outside. Do not order wheels from this company.

To add on, I also ordered a lug wrench and socket set. Wasn't added in my shipment package. Waste of 6 weeks waiting and returning wheels.

Although these issues happened. CarID wanted to make it clear they don't personally pack and ship the wheels. They did try to help me instantly with my refund, it was just a process. They also gave me a $50 gift card for my troubles towards the website which was cool.