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Carlos A.

Texas, United States

Contributor Level

Total Points

1 Review by Carlos

Verified purchase

June 3rd, 2021

Tried to cancel the order within minutes of placing the order. Though, cancellation request had been placed in a timely manner (nothing had been shipped), I was told it would take 3-5 days for that cancellation to go through. Somehow, even though the items had a shipping day for the next day they managed to create a shipping label right after my request to cancel. WHAT A SCAM! This was my first time ordering from them, and WILL NEVER DO IT AGAIN. I did reach to them again after the shipping label was created (nothing shipped yet), customer service basically refused to do anything about it. BUYER BEWARE! DON'T BUY FROM THEM. Don't read the reviews on their website as they seem to only show only positive reviews. Search the web for independent reviews such as the ones reviewed with google.


June 10th, 2021

Mila at CARiD Customer Experience Center reached out to me, and went above and beyond to resolve this matter to my satisfaction. They provided me with a full refund, along with a gift certificate good for any future purchase I might make at CARiD.com.

In all fairness to CARiD; they made things right! And that's important to me as a customer. Although, my initial experience with them was not a pleasant one, I can now say that I am very pleased with the outcome; Customer Experience Center (Mila) listened to my complaint, and acted promptly to resolve the issues at hand.

I am changing my initial 1 star to a 4 star rating for their efforts. I will certainly consider giving them a second chance in the future.

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