CARiDReviews 7,317

Don't Buy from! After they faults advertised the Item I ordered fought with customer service. Over a month couldn't talk to anyone keeped getting you called after hour call back and that was at 08:00 am. I ordered 2packs of 24pcs. And got 2 pcs. Had to get hold of credit card to get money back. Took OVER a month to get it back. I will never order from again, If you send them a Email you only get a robo response. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE

I made a purchase about 1 month ago and cancelled it after 2 weeks. I bought a rear spoiler for my car (car was stolen days after I bought the spoiler). Accordingly, i sent a request for an order cancellation via live chat. To give them credit, they responded on the very next day. Unfortunately, it has been almost 3 weeks since the cancellation was filed and I was told to wait for 3 to 5 days twice already. This Wednesday I contacted then again and was told that I had to wait another 1 to 2 days, which brings us to today. I again contacted carid and was told to wait for another 1 to 2 days.

Ordered tool boxes waited weeks to receive them for my work truck both of them damaged called customer service had to file a claim and wait for fedex who delivered them to come pick them up taking 3 to 5 business days and inspect before they would give me a refund so basically if u buy here be prepared to wait a month plus to receive junk and get ur money back plus whatever ur bank takes to refund customer service said it is what it is my fault for buying them wouldn't recommend this site nothing but a hassle and a dead investment

I ordered a $400 k&n intake from Car ID. I ordered this intake over two months ago. I was supposed to get it a week after ordering. When I call they say it isn't their fault and there is nothing they can do. They just told me it "could" ship in a month and a half. Their representatives are absolutely clueless and have no customer service skills. Will NEVER order from car id again (even though I have a gift card for them), and am telling everyone I know to do the same. Never, ever again. Will dispute charges with my bank.

I purchased 4 wheels (Konig Rims) from CARID on 6. 23. 2021 for $852.30 and no shipping information provided. I subsequently filed a cancellation request and reached out to their customer service who gave me the run around regarding the refund process. It has been 7 days and no refund. I called back today and the rep said they were waiting Paypal to close the claim i had filed on 6. 23. 201. I told the rep that Paypal had already closed the claim and i would be emailing them a copy of the closed claim. CARID is a joke and I would urge potential customers to be weary of this vendor and either by locally or from a reputable seller. I should have heeded the negative reviews, instead of giving CARID the benefit of a doubt by purchasing from them again. Stay away from this seller.

ORDER #4200**** I order a Draw-Tite Class 2 Frame Trailer Hitch Part Number: *******. Received the hitch Jun 22 2020 full of scratches because this item was sent to me with no protection, no box please look all the images, I had a plan to put the hitch in my car to go away for the 4th of July six days later my problem is not getting resolve now I will have to open a dispute with my credit card. Not a reliable company to do business.
User's recommendation: Don't buy from this company, customer service won't help you.

I ordered a trailer hitch that they said was in stock, guess what it was not! They just kept saying it will be shipped tomorrow, Finally one of their customer service reps told me the truth! The vendor says it is out of stock with no delivery date. I requested a refund. Two weeks later NO refund! I start calling. Promise after promise. Supervisor after supervisor, I will make sure you get your refund by the end of the week! ALL LIES! AFTER ONE MONTH AND NO REFUND, I call and I'm told "your part shipped out today" would you like to start the return process? Now I have to pay $60.00 shipping + $9.00 return fee and wait God knows how much longer for my money. All this one month after I received the refund request email from them. They said well that just means a request was sent to the manufacturer, it does not mean your order will be canceled and your money refunded. DO NOT BUY FROM THIS RIP OFF COMPANY!

I ordered avs wind deflectors for my 2021 ford transit from carid. They did not fit. Tried to return them and they would not accept because I Unwrapped one tried to install it thinking they were a match. After all it said they were a perfect match for my vehicle, they were not. The Customer service person was rude and not helpful at all. Never had this experience with other parts company's so I was shocked. This company is sub-par, I will never order from them again. Feeling ripped off. John H.

I know I don't like doing reviews but this is a first the item I ordered from them was damaged and when I tried to get a replacement they declined it I have bought things from them for years them screwing me up really got to me I will no longer buy from them I will be closing my account with them.

I ordered Westin 57-*******A after speaking with customer service and being assured it was the exact same item as 57-*******. Item came in, missing most of the components depicted on the website and installation instructions. Spoke again with customer service, who had me take photos and submit them and wait for a reply from Westin. Response indicated I had to purchase another $354.18 worth of parts to install it on my truck, directly contradicting what I was told by customer service on 6/11. Called customer service again and was told, either pay up and buy the rest of the parts or return it. Item came by tractor trailer and required a forklift to unload, I work out of town and had to take a day off from work to receive the first shipment. Absolutely disgusted by the experience with CARiD and the fact that I have to either shell out more money to fix their mistake, or take a day off of work again to return this, and yet you as the seller, through customer service, could seemingly care less.
I understand mistakes can be made, I never asked or expected to be given the rest of the parts I need to make this work. I did expect, at the very least, an apology for the frustration caused and mistakes made by your company. The last customer service representative I spoke with did not seem to care in the least, made no attempt to salvage me as a customer, and seemingly was bent on making sure I left the call pissed off and wanting nothing ever to do with your company again.

Update... CARID followed through with a new replacement foglight. I 'm very pleasantly suprized that they keep there word and provided me a replacement. The correspodance with the support technician "Mila" was very proffesional and sincere and I believe she deserves a raise. I'm very happy and thankful for there help. Karl R.

To start with I still haven't received my pump I ordered 2 months ago.

Ok here is what is going on.

I ordered a pump for a client. This company is a mess. I have don't everything in my power to resolve this problem. But I am hitting a wall. First I ordered the a toilet which was not stated on the description as a pump at first on the page for the part which now its says pump. So I was thinking I was getting a whole toilet at first then the day comes that the package was to be delivered no package no nothing. So I called the company I bought it from which would be Boat-ID company. I asked about the toilet and they said the part that I ordered was just a pump which was upsetting so then I went with it. Then asked where is it, it was to be delivered. So we did the checking of all information and found out that the address was wrong mind you they didn't confirm the address. So now where is it I Google the address and found that it doesn't exist, it's woods. So I called them back and explained that I went looking for the package and that was not delieved. So now they sent UPS to find a Fedex package that is another problem, and they charge me 30 to do that and they did it twice now this made me upset cuz it was their fault for it not being delivered to the right address in the first place. Now they want to have a claim but no the won't call the seller to file a claim or will they refund my money for their mess up. Now I called the CWR company where the pump came from to get this claimed filed but the CWR wants the BoatID people to call them but they won't. I am at the point of sueing all companies involved cuz none of them want to do anything to resolve this. Never will I deal with these company again nor will any of my clients or friends. I am a business owner myself and this is not how business should be run.

Ordered part. They send email with delivery information. Then delivery is delayed get new delivery date. Then another delay with new date. Then out of blue I get email that says per your request we have cancelled your order. I didn't cancel. So I call and they said that they couldn't determine when part would be available so they canceled the order. I said but that's not what email said. They said well it's the way it is. Never doing business with this clown show.

I ordered a set of coil overs for my 1998 porsche boxster, after having my mechanic install them he noticed one of the coil overs were defective. So I put in a warranty claim on the defective coil over. I was asked for pics and video of the problem which I sent as requested numerous times. I started this process in April of 2021 and it is still not resolved. I never get any updates unless I contact them and the response I get is they will have a response for me in. 24 to 72 hours. However still no response. I have never been so disgusted with a company as I am with this one. Their customer service is ridiculous. To call a department customer service they actually need to help their customers, not just put the customer off and forget about them. If a company sells a product to a customer and they include a warranty then they need to back what they sell and not make a customer wait almost 3 months to twiddle their thumbs and do nothing to resolve this issue. I was going to buy other parts from this company until I have been put on hold for this company. I will never buy another item from CarId because they do not care about their customers, if they did care they would fix all the issues that people have with the company.

I ordered headlights from them at CARiD. They sent me the wrong ones they didn't fit and they were damaged I asked for my money and then he'd give me a runaround I recommend you do not use this very very poor service and the customer service people have attitudes f*** that place

Did not receive core return shipping label with part
Called customer serves and was told i would receive a label in the mail
Called back 30 days later after not receiving the letter and was told they would send another
Finally received the shipping label just to find out it had expired days prior of them mailing it
After calling them for the 3rd time i was told i had to pay for shipping of the core because
Time had expired for me to send it
What A Scam!

The claim process always resolves for you to lose your money. If fedex breaks the piece, you are done.

I ordered four wheels three were the right size on was not. After contacting them they didn't want the item number that is stamped on the wheel. I was told to jack up my truck to show it would not fit. Then I was told it would take 48 hours for them to review. This is the worst customer service ever and what can I do with three wheels ‍

Carid sells products that they haven't vetted (i. E. don't work) and won't let you return them. I spent more in toruble shooting my purchase than the cost of the product. Run from this company!