On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Stay away from carid! They take your money then give you fake ups tracking info. All you get is lies, no parts and no refunds! I lost $360, got nothing.
I ordered 2 axles of different lengths. I received 2 axles of the same length. One would work but the other needed to be shorter, so I contacted them to return it. I kept getting different people, I had to explain the same thing over and over again, I just plain got the runaround. I feel they were just dragging it out in an attempt to get me to give up. I did not and when I finally got my return label they also told me my refund would be deducted because it was my fault. Maybe if they checked their product descriptions and compared them to manufacturer descriptions, but they didn't and put the blame on me. I am just glad to be done with them. Won't order from them again, ever.
Dear Brenda,
Thank you for sharing your experience with our store. Your opinion is very important to us!
Please, check your email inbox to find an email from Mila, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
This was THE worst online experience ever! I chose to buy brakes from this company. It felt like a bait and switch. I ordered them in early May. Their website said it was delayed, but the price was good, so I ordered it. My card was charged immediately. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. We decided to wait. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. I got a notification that the shipping date would be June 21. Well that was a delay, at least it was being shipped. Then on July 13 I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Again, I was told it was back ordered and I needed to decide whether or not I wanted to wait again or choose a new item. Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. It is now been two months since I did the initial order. I canceled the order on June 14. The same day, I ordered a the same brake set from another website. It was delivered in less than four days. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available! Don't waste your time and money with these people! More than two months of going back and forth while another site had the same identical brakes in stock e we ugh free shipping for 10,00 more. It felt like a bait and switch!
Dear Jan,
Thank you for posting your feedback. Your opinion is very important to us!
We are terribly sorry to know we did not manage to meet your expectations this time.
In effort to provide our valued clients with the most up-to-date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Please, check your email inbox to find an email from Damon, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordering item on line was a breeze, but took over two weeks to get notified when item would get here. Could have been notified on delay an gone to another parts within first week
Dear William,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered wheels and tires, and not only were the tires below my car load index, but the wheels were 8.5 when I need at least 9 inches. I've called numerous times, only to be put on hold or told that a manager will get back to me (which they never do) They supposedly "guarantee fitment" and have "easy returns"…yeah right. They're claiming because I ordered a wheel and tire package it's un-returnable, but it's their fault, I spoke with one of their "specialist" and he put the package together for me. Buyer beware. I might be stuck with a $2500 brick. Next stop is contacting my credit card company.
Dear Robert,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
My order was originally placed in November of 2020, 8-months later I have yet to receive two of my products. I have been hung up on by their customer account specialist, they are rude, and they do not care about their customers. I own 2 businesses personally, and would never allow my staffers to treat customers as these people do. They don't update you when order status changes, and I highly recommend shopping elsewhere for your car needs. I will never utilize this company again.
Dear Charleton,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought wheels from them and even though the website says it is a guaranteed fit, they do not fit. I am currently trying to return them but no matter how many phone calls or emails I send no one in their wheel department will get back with me. Very displeased with how this company treats their customers.
Dear Slade,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
3-5 business days to confirm cancellation on something that hasn't even shipped? Then 5-7 days for refund IF the cancellation was confirmed? What a f@&$ing joke! Called and spent 35 minutes on the phone with a wheels and tire "specialist" who argued with me and talked over me. He even denied my request to speak with a supervisor or manager. This company needs to be shut down by the BBB or local district attorney!
Dear Kevin,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I would recommend staying away from doing business with this company. They don't stand behind the products they sell. They give you the runaround abd ask you to do things that just don't make any common sense. Buyer beware is all I can say. Find a more reputable company to deal with.
Dear Michael,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They take your money but never live up to all the promises they make. Promise delivery with in a week, but 3 weeks out no wheels. Won't cancel the order nor will they refund your money. YOU ARE STUCK!
Dear John,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a set of 4 Tires and Rims on July 01,2021. The it was estimated to have confirmation of shipment by July 05,2021, but when I called on July 8,2021, due to no email for status. Representative stated will be shipped by July 27,2021. The payment on my card will be due about the time I even see the tires/rims. I called in today Monday July 12,2021 to cancel order they stated I will not be able to cancel and that my tires & rims just arrived at their distribution center. I stated they have not been processed to ship to me yet, operator Samy stated I can not cancel and he stated I can not receive any refunds when the tires & rims arrived. I asked to speak to a supervisor or manager and Samy stated they told him it was nothing they could due at this time. This place is a RIP OFF. These are some of the policy they show on website. {It takes approximately two weeks to mount and balance your wheels and tires and ship them to you. More details on - https://www.carid.com/wheel-tire-packages.html}. I ordered on July 1,2021 and my wheel-tire package are suppose to arrive on July 27,2021, past two weeks. It states on their website that they are commented to making customers satisfied, but they do not honor the customer service code.
Dear Dan,
We are extremely sorry to know about the negative experience you had.
All Wheel and or Wheel & Tire orders are custom made for each client and, therefore, are Non-Cancelable and Non-Returnable.
We would appreciate an opportunity to look deeper into the issue and check on possible exceptions for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I could not be more disappointed with CARID. I bought a set of Fog lights to replace the blanks in our Mazda6. The first set would not fit, they were shaped completely wrong for the space. So, we requested CARID to replace them. Well, they did, and even after charging me for shipping, which they shouldn't have, the second set wouldn't fit either. SO, I sent these back and requested a full refund. We'll NOW they say they refuse because the lens has a scratch on it. This is a complete lie as I never took the lens out of the package.
Dear Lee,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
WHEN YOU LOOK AT THE CARID WEBSITE AND GO TO CAR COVERS IT ASKS FOR YOUR MAKE, MODEL AND YEAR OF VEHICLE. DON'T BE MISLED BY THESE QUESTIONS! THEY WILL NOT SEND YOU A SPECIFIC COVER MADE FOR YOUR CAR, THEY WILL SEND YOU A GENERIC ONE FOR TWICE THE PRICE THAN YOU CAN PURCHASE FROM ANY AUTO SUPPLY STORE. THEY MISLEAD YOU, OVERCHARGE YOU AND THEN SIMPLY SAY THEY DID NOT SPECIFY THAT YOU WOULD RECEIVE A CUSTOM COVER FOR YOUR CAR, THEY SIMPLY ASKED WHAT TYPE OF CAR YOU HAD SO THAT THEY COULD SEND YOU A LARGE OR SMALL GENERIC COVER. LEGAL, BUT HARDLY ETHICAL. RUN AWAY VERY FAST FROM THIS WEBSITE AND THIS SUPPLIER.
Dear Grant,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
To anyone reading this, I would STRONGLY suggest you do not purchase ANYTHING from CarID. I purchased some after market LED headlights form CarID. After a very extended waiting period to receive my products, it became clear a mistake had been made and the wrong headlights were sent (NBD). I started a return process to exchange the lights with CarID 6 days after receiving the headlights, well within the 30 day warranty, which directly on their site reads "EASY RETURNS" HA, that's a joke! Fast forward to nearly two months later, countless phone calls and emails requesting photos, which I sent photos FIVE separate times per CardID's request, they told me they would not accept a return for exchange because it was outside of the 30 day warranty. That's right, they intentionally dragged their feet with email after email, requesting more and more photos to pull this outside the 30 day time frame. After receipt of the email denying my exchange i tried calling into "customer service" if that's what you want to call it, only to be met with a foreign outsourced call center, and in not so many words told "F you, we're not going to do anything!" Even came from a so called "Supervisor" which I had to request a call back from,
(don't fall for that trick either, they have zero intentions to call back) clearly they never called and personally had to call back into customer service and complain to high hell to speak to a Supervisor, who was beyond rude and bluntly said it didn't matter the records show when I started the process, I cannot do anything for you. Offered me a $50 gift card for $280 headlights and told me to sell the wrong ones locally. WHAT AN ABSOLUTE JOKE! Plain and simply, you run a very high risk purchasing ANYTHING for CarID. BTW, to date they have done nothing and I am out the $280 I spent on the lights. I cannot express this enough, Take your business and hard earned money ELSEWHERE!
Dear Danny,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment issue, we have to follow the Manufacturer's instructions. In some cases pictures or additional proof of the flaw or defect may be necessary to complete the claim. From what I see, the manufacturer reviewed the information you provided and confirmed that since your vehicle has HID/xenon headlights, the purchased part will fit your vehicle.
According to the information in the file, our other manager, Leah, contacted you on 7/09 and rushed the resolution process.
Please check your inbox for refund details and additional compensation offer due to inconvenience.
I look forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have had good luck in the past with other parts but when it comes to wheels they will decide on their own that the wheels you ordered won't fit and refuse to ship them. And will not notify you of it. I had to call sit on hold for 30 minutes for them to tell me they found out 2 days before that they wouldn't fit and not notifying me in any type of way.
Dear Keith,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
The fuel pump that their website says fit my 2005 mustang was completely wrong and not possible to install. I showed them pictures to prove why it wouldnt fit. They claimed that their manufacturer was right and that it would fit and completeley ignored my pictures and problem. Had to refund on paypal as they wouldnt even refund shipping.
Dear Chase,
Thank you for sharing your experience with our company!
We apologize for the inconveniences you have recently encountered.
When it comes to the fitment issue, usually, we have to follow the Manufacturer's instructions. We are sorry that the troubleshooting process caused such inconveniences.
We sincerely want to remedy the situation for you and cover the inconveniences. Please, check your email for details and additional compensation offered.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
I attempted to order a Harwood 4116 hood scoop that sells everywhere else for the same price as offered by CARid. Other sellers such as Jegs and Summit ship the item for $40, and some smaller sellers ship for $64. I only checked CARid because I was lured in by a $0 shipping offer. As I went through the checkout process, shipping showed FedEx Ground at $0, but then WHAM the shipping changed to $176. I chatted with 2 representatives who both told me that the shipping price was because they stock the item and they inspect each item before shipping. Are you kidding me? Because I was upset, the last rep offered me her employee discount of $6.17. Wow, that's going to make a difference. I really feel as if this company is gouging on shipping and using shipping prices as a way to make a profit. I have order from CARid in the past, but WILL NEVER ORDER FROM THEM AGAIN! What a scam... buyers beware!
Dear Dwight,
Thank you for posting your feedback!
Please, accept our sincerest apologies for the unpleasant experience you have recently been through.
After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works you can proceed with the order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
We offer price match and will be happy to provide you with a discount in case if you find the same product on the competitive website for a cheaper price. You can check more details regarding our price match policy here: https://www.carid.com/help-center/price-match.html
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a trailer hitch for my 2021 Mazda 3 hatchback. Carid shipped it quickly. But the hitch is supposed to include installation hardware specific to this hitch. I emailed Carid support on June 21. They responded that I needed to give them the VIN for my car and pictures of any labels on the shipment.
Within an hour, I provided pictures of the VIN and shipping label. The next day, Carid replied that they apologize for the inconvenience and that "We will forward these information to the manufacturer." (sic) and to allow 3-5 business days. I responded that I needed the hitch installed by the weekend and I was very disappointed.
Carid responded "I regret that you have to wait. We will do our best to speed up the process. The missing hardware is expected to be shipped out within the next 24-48 business hours.
On July 6, I emailed again writing, "So, ten days ago you wrote that my hardware would be shipped in a day or two. Since then I have heard nothing and received nothing. C'mon man!"
Their response? Here it is: "My sincere apologies for the delay with your order. I have already submitted the shipping status updates from the manufacturer for the missing items. Please kindly allow us 24-72 business hours to work on the issue and write you back with the updates."
That was last Friday. Today is Wednesday and no response. So, I write this instead.
Dear Gary,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought a set of four new rims and BFGoodrich Tires's from CARID.COM. They were supposed to be balanced. They did have weights on them with a peice of tape over each rim. Put them on my sons car and the car now vibrates at high speed. Took it to Whiteys tire shop in Brooklyn and they could not balance the tires. Carid.com either messed up the install or the tires were defective. I took it to Mavis another tire place and they verified the four tires could not be balanced. The rubber was bad and I needed new tires they said. I called BFGOODRICH and they WILL NOT WARRANTY THERE TIRES BOUGHT FROM CARID. IT's been a nightmare dealing with Jon Jesus and Pricilla who have been representing CARID.COM. Car cannot be driven because I don't want to mess up the suspension. THEY HAVE ME RUNNING AROUND TRYING DIFFERENT PLACES TO GET THEM BALANCED AT MY EXPENSE. Jon did not tell me I would not be fully reimbursed for his requests. He is ignoring the warranty issue all together.
BUYER BEWARE! CARID.COM DOES NOT TELL YOU BUYING FROM THEM VOIDS THE BFGoodrich MANUFACTURER WARRANTY!
Dear Rodney,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I completed my order on CARID.com using their vehicle model search for all my parts. I ordered my TORXE front and rear bumpers, head/taillights, third brake light, and front grill. I received my order piecemeal with several snafus with the shipper/delivery company. When I called customer service, they were polite but communication was very difficult. They clearly did not understand everything I was saying. (outsourced Customer service to a foreign country based on the ESL I was hearing.) I had to call back three times, due to mislabeled, mistracked, and duplicate deliveries.
I am currently trying to get answers to why they sell a TORXE X1 front bumper for my 2500HD, but not a corresponding rear bumper. When I ordered the rear bumper that I thought matched, it only fits on a 1500. When I ask for contact information for the manufacturer (TORXE), they give me the runaround. It feels like they have a list of answers that do not include any deviation from the script. (again, outsourced customer service...)
WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MY LIFE.
I wish I could go back in time and delete their website from my browser and never go back. Worst ever.
Dear Buckley,
Thank you for your review!
We are deeply sorry for the delay with your order and the poor assistance provided in this regard.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
As for our staff, we are a US-based company with a multicultural team of various beliefs, identities, and orientations and we all are equal in our aspiration to provide excellent customer service.
Please, email me at mila.pa@carid.com so I could locate your order in the system and make things right for you!
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.