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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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I should it know when they offer me a really good deal. They will sell you anything and assure that what you are buying is right for your car. They sell for other merchants and don't care of what you getting, and forget about returns. If you return an item, you will lose the item and your money. Scamers!
They break each item out of the order and charge separate shipping. Sent a request to cancel 2 minutes after placing an order and received an email stating that items might ship before they are able to cancel. Even Amazon is not that fast in shipping. DO NOT BUY FROM THEM!
Dear Piotr,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
This company and their customer service is absolutely horrible I wish I could give less then 0 stars. I ordered and paid $1,049.11 for this product one month ago and 2 of the 4 products came damaged. I contacted the customer service center by phone and email multiple times and I contacted the person who helped me make the purchase (Jarred, extension 8178) and nobody has even contacted me back for the replacement, I waited over a month for the replacement and I got fed up and called them back and said I want to return my purchase for a full refund back and I still have gotten no response from them to replace or refund my money back. I advise everyone to not waste their time and money with this company, I wish I read the reviews before I made a purchase because it really Is true how bad their customer service is and the pictures speak for them selves on the damages you receive with your order.
Dear Ahmed,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
My experience with CARiD and their customer service was frustrating at first however they finally came through and made things right. On my previous review I may have jumped the gun but now I understand we all get frustrated and we are only human. So I would like to give them a better review since they work so hard to come through with their promise to get the manufacturer to honor my warranty. GREAT JOB!
Respectfully
Ronnie Smith
Dear Ron
Thank you for bringing the issue to our attention!
We are terribly sorry to hear about your frustrating experience with your order.
This case has been already escalated and our Wheels and Tires department will contact you shortly for further assistance
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
Paid for them to deliver to my address but had to travel 8 miles to pick-up my item I ordered. Horrible
Dear Mike,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Wow! Working with CARID's customer service was a bit upsetting! I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. I went the easy route first: Chat. My first agent was Kathy. I got everything taken care of, but was being charged 15 dollars to return item. This was all the shopping to and from company. I paid 30 dollars! I tried to ask why I wasn't getting a full refund, since CARID, didn't have a way to make sure of proper fit, therefore the return was not my fault. (Universal fit item, but I sent image showing it didn't fit at all!) Kathy ended the chat fit me! I started online chat again and got Kathy. I'll be darned, she ended chat again with me immediately! I tried one more time and got Noelle. Started explaining my issue and SHE ended chat. After calming down a bit, I Called customer service. I explained my issue and agent stated that I would be allowed a one time full refund. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! PLEASE be aware of their return policy and their rude customer service CHAT agents.
Dear Stephanie,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
All the products on our website are divided into two categories: Vehicle Specific and Universal Fit. The item that you purchased is considered to be a Universal Fit product and it is not going to be specific to any vehicle in terms of fitment. This information is reflected on the product page.
Unfortunately, since the product was ordered incorrectly, we cannot issue a full refund for the return. Based on our Return Policy, for orders where the reason for return is not a result of a CARiD error, the cost of the initial shipping charge and a return fee is to be deducted from the refund.
Please, check your email inbox to find an email from Damon, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I order some headlights for my car over two months ago n I still havent got them tha only thing they say they should do is refund me 21 dollars out of 500 dollars
Dear Corey,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
There sales department I like, but don't try to return anything it's like pulling teeth. I'm out of 190.00 or so bucks because of it. Now I know when it comes to parts, find someone that specializes in what your looking for, go to the manufacturer first. If I would have did that I would not even have this Spoiler because I ordered a Bolt on Spoiler not this thing. Now on to Photos, they told me it was installed wrong because of the gaps that I complained about, well the first photo clearly shows castings on the bottom is not good, and the middle photo shows the very end of the Spoiler end hitting the Trunk lid because it's lower making the gap. The OEM Spoiler I thought I was getting comes with a gasket that eliminates the gap all together and on there site it says ( NOTE DRILLING REQUIED) and that's the one I ordered, but they said this one does fit your car and we can NOT refund after they gave a return label and I shipped it to go back. Now I'm out of money and Spoiler.
Dear Nate,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
We have sent you a separate message with detailed information regarding the issue and the compensation offer due to inconvenience. Please feel free to check your e-mail inbox for the details.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This place literally f**ked me. I've been waiting on parts for over 2 months, they've changed my ship date 3 times and only updated me the day after it was expected to ship.
These parts are to fix my only vehicle and I have been without a working car for 2 months.
I hope one day I can get a super important position here just so I can postpone their paychecks and only notify them the day after until the company absolutely tanks
Dear Seth,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They refunded my money and all is good. They also gave me a gift certificate for the aggravation. And they let me keep the racks - although I can't use them. Lol
CarID sold me roof racks for my 2021 Escalade -- they are not made for my car and did not fit. I called within 30 days to return - they demanded photos showing they did not fit and I had already packed everything neatly back in the box to return and I did not want to unwrap everything again to put on my roof to prove they did not fit to then rewrap for return. Also, the instructions specifically listed the vehicles that they fit which did not include my car I then passed the 30 day window to return and they denied my return. They are awful!
Don't trust this company they lie and make it difficult to return products!
I made an order on July 2nd and the part was listed as In Stock. I waited patiently for 3 weeks before tracking my order just to be told that the part was no longer in stock and was being manufactured. They told me to wait 2 more weeks. So I waited two more weeks for them to then tell me that the part has been discontinued. At this point I was extremely annoyed and asked for a refund. They have now been processing my refund for a week now and told me I still have another week before I may even see my money back. So they tied up my money for well over a month to never receive the product and I still have not received my refund. DO NOT SHOP AT CARID!
Dear Michael,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I sure wish i found this first. I ordered two items, both were send tirectly to my mechanic, he was delayed in installing and found therey were the inccorect parts and much like everyone else here there is no option for return.
Dear Hunter,
We are terribly sorry to know about your frustrating experience with our company.
The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and report defects/ flaws if located. However, we will gladly check if any exceptions are possible.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I bought a car dash cover and it took 3 months to get. When it arrives the sewing on the seams is terrible and it doesn't fit correctly either. Stay away from this company. Beware...
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought 4 Fuel wheels for my Jeep from Cardi. 1 of the 4 had a defect. Valve stem hole bored too large.
I was unable to reach their Customer Support after days of trying. Obviously they don't want to talk to their customer. I submitted a return request online and did get a response. The agent however, said Cardi's policy was to get approval from the manufacturer before they would honor the return.
Week 2 and still waiting on a response. I bought this product from Cadi NOT Fuel. Carid should refund my money and work out the issues with the manufacture. They are nothing more than a credit card processor with horrible values. I will never do business with them again and would not recommend them to anyone.
Dear Chris,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Internal service at Carid is good, have a comment on their UPS shipping, UPS service from USA to Kelowna, BC Canada has a rating of about -5 on a scale of 0 to 5
When you call an order and you ask for complete strut a second is for complete strut assemblies complete is fleet upper a arm assemblies I ordered bilstein strata assemblies that were not not complete I called back they said certain parts were not in part of it's in part of it so I reordered to get the parts I needed they sent them to me still were not complete when I asked for a refund they told me I had to pay for the shipping due to the fact that their salesmen and their experts if experts have no experience Salesman goes to the expert expert tells the salesman what you need and you do not get the parts to complete unassembly then when you talk to a When you talk to a manager they get very rude it's very rude they say that you have to pay I have to pay for shipping because they don't accept responsibility for not sending you all the parts that their experts say that you need When you talk to a manager they get very rude it's very rude they say that you have to pay I have to pay for shipping because they don't accept responsibility for not sending you all the parts that their experts say that you need When you go to your mechanic take them all the parts that their experts say you need they were still not complete pleat parts missing
Dear Frank,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Received two items in beat up, heavily taped over boxes that looked it had been shipped multiple times with lots of missing parts. Sent photos and asked for refund. To date I have 16 emails from them saying the shipment will be picked up. Been sitting on my porch for over a week. They won't refund until UPS approves the claim. UPS will not accept responsibility because it wasn't shipped in a shipping box. I think they buy salvaged junk, then resell it, collect claims from the shipper and keep the customers money. FRAUD! Doing a chargeback on my card.
Dear Mickey,
Thank you for sharing your experience with our store!
Please, accept our sincerest apologies for the inconvenience with your recent order.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be 100% guarantee of safe delivery due to possible complications in transit. We all know bad things happen.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have been receiving emails from carid.com in regards to my order and review on this website.
Her name is Mila Parnell, in her first email after my post she offered me $30 which I ignored and about two weeks later I received another offer of 25$ both of which I have attached as proof. This is basically a bribe this company is offering through Mila, is this legal? Should such a company be taken serious? Messing up my order then offering me bribes(twice). I wonder whats next after this post.
Dear Sani,
Thank you for posting your response.
We issued a full refund for the 3 parts you requested to cancel, however, the other 2 items were successfully delivered to you and we never received the request to provide you with the return documents. If you would like to return the whole order, just let us know.
My priority is to provide you with the best possible solutions and I am asking only to share your new experience if we managed to at least remedy the situation or improve it somehow. All such situations are analyzed and the agent's actions and behavior are checked as well as such orders are investigated further by our improvement team.
If we failed and you are not going to put trust in our company again then all we have is to strive at our best and make changes hoping that we will meet your expectations once. We are not going to buy your review or your point of view, we truly want to improve your opinion about our company and only ask you to share it with the world the same way you shared the original one. The gift certificate we sent to you is a token of appreciation and compliment for your valued time.
Let me know if there is anything else I can do to improve your experience.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed an order with carid.com for 5 items on the 3rd of July, all items appeared to be in stock and ready to ship in 24hrs, so I immediately placed the order... 48hrs went and only two items were shipped with different tracking numbers, then about a week later after the long wait, I decided to find out what's going on. I went to customer support and was informed that I need to wait 72hrs for carid. Coms supplier to respond, I asked why and was told supplier hasn't shipped items to carid and I need to wait. Only for the same customer support to email again and tell me items cannot be supplied from that particular supplier but they will source from another and I need to be patient and wait. They have wasted my time almost two weeks without items ordered and now I have requested for a refund which will take at least a week for the money to get back to my account. Please source your parts elsewhere do not go to carid. They are time wasters and have nothing in stock. They will take your money first and then go out to source parts. Nothing is in stock, all lies. Nothing to sell.
Do not buy from this company what a run around I have been trying to get an item replaced now 1 month and they are still putting me on hold it is very simple I paid $614.18 for 2 wheel well tool boxes one arrived damaged and instead of just pony up send me a UPS return Label they are blaming it on everyone but themselves saying it is the seller meaning Dee-Zee truck is there responsibility I did not buy from Dee-Zee I bought from CARiD NEVER AGAIN.
Dear James,
Thank you for bringing this issue to our attention.
If the customer reports damage upon receiving the product, we must submit the damage claim to the shipping carrier. We are sorry to know the damage claim process took longer than expected.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ad said guranteed to fit, ordered two quick struts for Caddy SRX, after several weeks, and three returns they still sent the wrong ones, then the 30 day return policy was long done. So we paid poatage to Canada three times and now have two useless struts. Never will deal with CariD again.
Dear Joanne,
We are sorry to know we were not able to satisfy your automotive needs.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Henry,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.