CARiDReviews 7,317

Get ready to speak with someone over seas who had no knowledge of the auto industry and doesn't care about you or your order.

400 Dollars for a damaged product and all they can do is a 50 dollar refund and 25 dollar gift card?!?! What kind of business is this? Smh im deeply dissatisfied. This was for my mothers vehicle and it was her money.

Purchased wheel tire set on the site with the assistance of the sales person Rodrigo prior to finalizing the purchase two weeks later set arrived and they are the wrong ones! I contacted customer service and now I am doing this song and dance. I sent the information (measurements) which they should already have and silence. I requested to speak to a manager and never heard a company that does not have management deal with customers!? Manager did reach out a few day via email with BS which I was not having. I have dealt with the following people there Nim Mojello and the so called manager named Erica who pretty much is useless as well. I hope the way that these incompetent clowns all loose there jobs and this company folds. Don't buy a anything from a disaster of a company and useless people!

I experienced an issue with shipping that was promptly resolved by Mila at customer service. If your purchase experience is not positive, I recommend that you contact Mila for professional customer support.

I purchased brakes for my truck from Carid. I had talked to there "product specialist" twice to make sure I was purchasing the correct brakes. They were for 5 lug trucks only
Which I specifically asked if they were for 6 lug wheels which I had. The entire customer experience from this point gets worse. I requested a return which took them 11 business days to prepare. When the original estimate was 3-5 days for them to prepare this. Then they claimed I had received 4 packages which I had not. I tried emailing which was useless. They would respond every 24-48 Hours with no help and it was always a different person. I finally called which I should've done right away and after 40 minutes of being on the phone and me sending screenshots of the 3 tracking numbers showing only three packages were delivered I felt I had to convince them to give me a refund for the full amount. They received my brakes back to there warehouse august 27. I "should" get my refund by September 8th only 2 months after I made the purchase. The frustrating part is I get the return process takes some time but I had to push or even do their job for them in order for me to get my $800+ returned. I have purchased many aftermarket parts for vehicles but never from carid. I would not recommend them to anyone and will never be using them in the future.

I thought I was getting a good deal because they were cheaper than a lot of other businesses to buy a roof rack however after waiting a few weeks and being lied to three times from different representative stating the item was shipped expected by a certain date I complained then they gave me a $26 credit to keep my order in place and to compensate me a little for my time which I agreed and said OK then waited a couple more weeks bringing me to today where I talked to couple managers and they informed me that the item was not even in stock so I have been waiting this whole time for nothing I said to reimburse me and they decided to take back the credit they gave me to compensate me for my time and deduct that from the refund I told her that wasn't right she didn't seem to care so I would beware of ever shopping with them I'm not shopping with them ever again

I ordered a part from this site august 4th 2021. The site says ships in 3-4weeks. I called multiple times and spoke with people who stated my part wasn't ready. Then I spoke with someone said it's ready but they can't sell that product and will have to cancel my order. I spoke to the manufacturer of this part. They explained why they can't sell it. And I ordered the part directly. Was shipped out the same day and carid still has this part on their website but can NOT sell this product. Just had a manager call me. Very rude and disrespectful when she stated what more do you want than a refund. I said how about the cost difference it's costing me to get the part you said you'd sell it to me for. Of course she was rude and stated that won't happen. I asked to speak to her manager, which her reply was nope they don't want to speak to you. She's the highest management that I'll be able to speak with. Well I have the number to the actual company that owns carid… stay away from carid. Order from a legit company. These people will only waste your time.

CARiD.com has been one of my worst shopping experiences, I called the company to make sure they had the item I wanted and they told me that they had 16 units so I placed my order after a week I see that they do not ship and I call them and They tell me that it was going to be sent that day, which took several days when I saw that they did not send the article, I proceed and cancel my order 10 days later I still do not receive my refund. CARiD.com is a very inresponsible company, do not buy with them so you do not pass my experience.

I ordered middle and rear mufflers for Mercedes from Carid. I received just the rear one. They didn't send middle muffler to me but charge me for it (shipping and taxes total for both mufflers $180). Moreover they refused refund for absent muffler ($130) and shipping cost and offered just a partial (about 50%) compensation. After PayPal dispute Carid agreed return money if I return the item(s) associated with this transaction. It means I have to return both mufflers(The mufflers are already installed. The middle muffler I bought from CarPartsDiscount.) Beware this company and it's service. Never Carid, never Again!

I purchased rims and tires from this company. Paid to have them mounted and balanced. They did not fit my car after the company GUARANTEED they would fit. I trusted this company because they had all the specs for my car but yet they failed to send me the right product. I would never recommend buying from there. They have 100% unwilling to fix their mistake! Very unprofessional and I would be cautious purchasing from them since they are not to be trusted.

I ordered tires, immediately realized they were wrong ones. I called right back to cancel and was redirected to sales, where they couldn't get me what I wanted and they made me call back again to cancel. Next guy i get on the phone says, maybe they can cancel, no assurances, takes 3-5 days, blah blah. Next email i get says it has shipped and gives me tracking number! I have been on the phone with my Amex to dispute charge and now CARID and they are such total BS. Do not buy from them!

JUst an update the fuel manufactured wheels I got from Cariid ( no customer service) after the wheels rusted on the outside in less than 6 months now 1 year and 2 months the wheels are loosing air slowly and and I am told by Discount tire that the wheels are rusting on the inside at the bead of the tires and causing slow leaks!

So you call this company and are placed on hold. While on hold this recording comes on with this guy giving random facts which is amusing Well thats as good as it gets. I have placed two orders with this company and they struck out twice. First time I ordered left and right front calipers. They sent me two lefts. Had to prove to them with pictures and then wait a week for them to send a replacement. Since things eventually got worked out I thought hey I'll try again. This time ordered rear calipers they charged my credit card and the next day got the tracking number. When checking the tracking number they system showed my package was delivered in another state and was delivered two months before I even placed the order (obviously it was the wrong tracking number). Well trying to work with CARID to get the correct tracking number was where things went from bad to disasters. Carid are not the ones shipping the products they send the orders out to a 3rd party vender. Over the period of 3 days (daily calls) they were unable to contact the vender (via phone or email) to get any information regarding my order. Since I needed the parts and wasn't getting any info from Carid I decided to have them cancel the order. They said I would be getting an email in 3-5 days when the credit was processed. 10 days latter still no refund so call Carid again (again learned interesting facts while on hold) and the service rep said they still have not heard from the 3rd party company regarding the cancellation of the order and can't issue a refund until the vender refunds them for placing the order. Again the rep said once they process the refund I will get an email, which will be 3-5 days. I couldn't believe what I was hearing. After going around and around with the rep regarding the lack of communication between CARiD and the 3rd party vendor and being placed on hold (to learn new random facts) they finally came back to me and said they just heard from the vender and would process the credit. They were hesitant to send me an email while waiting on the phone to confirm receipt, but they did. I guess we will see if I do get the refund in 3-5 days as the email states or if I'll be calling back to learn more random facts from the Hold Guy.

I ordered a poison spyder hood louvers for my 2011 JK iI went to several web sites looking for a dealer that had them in stock It seems with C19 screwing the world no one had them. Except CarID which told me they did. So I ordered it for $161. When it got delivered it was a louver for a 2013 to 2017 would not fit on mine I sent it back They informed me that they had the right part I give them another $164. After a few days they told me the part is on back order and might be sent in 90 days. Which means they never had the part in the first place they just wanted to get me to order it and take my money Most dealers I know will put on there add out of Stock or on backorder not CarID never again will I order from these people

I ordered lenses for my truck the price was right 84 bucks Great! Well by the time they priced them out in Canadian it was 170 still not bad so I ordered them. Next thing I know the order is on hold so I call and ask why well they wanted 2,00 for I don't know what so I paid it the next day I get a call telling me that the Company Spyder don't ship international so here I am Screwed cause 1 of their cronies that can't wipe their arse let alone anything else properly fails to tell me this when I placed the order so I go to management to see what can be done and this crook comes out and tells me that this is their policy and nothing can be done ok so I go to pay the extra 38,50 so now the price is 208,50 for a pair of lenses and because of their inconpentence their out of stock and I now have to wait 3 to 5 business days because of this pathetic putted pics poor excuse of a staffing service that I ever seen out of a supposedly repeatable company Hede what I say and do not waste your time with these people

I ordered a camera and opened it and installed it. After I completed the installation it would not work. I tried multiple workarounds work around by changing RCA jacks checking checking to make sure I had current back at the camera. After about 30 minutes of doing all of this I came to the conclusion that it was not working. I called them immediately and told them it wasn't working and I would like to return it. The customer service person person told me after she talked to a Tech that I needed to do a video of it not working. I had already disassembled everything and put it back in the box when I called CS. I didn't ask for a supervisor but was told that the supervisor on duty was busy checking emails and emails and they took my phone number and told me that I would get a call back That was approximately 930 this morning at quarter to 6 this evening this evening I called back and asked to speak to a supervisor again they did find one. My situation and supervisor told me that I would have to pay for shipping plus a $5 resacking fee SD and I wondered why I had to pay all these fees when the unit did not work from the start. And this person told me that I would only get a refund if it was in resailable condition when I returned it. Told her how can it be resailable condition when it doesn't work seems like they were given me the double talk treatment trying to confuse me. Told them not to worry about it I've wasted more money than that and got a return I'm not gonna cry over $40 seems like they needed the money more than I did and then I told them that they lost their customer

I ordered a 10-piece chrome set for my wife's new car. Because I had previously bought a similar set for my car, and it fit perfectly. I began installing the new set, big mistake. Not one piece of the ten fit properly. I notify Carid on their on line chat (total waste of time), they have zero authority to resolve a problem. Sent numerous pictures to prove the problem. Instead of resolving the problem with a return/refund, they keep telling me they are working with the manufacture on the figment issue. I don't care about their dealings with their suppliers, I need my problem resolved. I do not recommend Carid for this reason.

Thanks to CARiD for reaching out. I'm still dissatisfied that it took a crazy amount of emails and phone calls to resolve a minor shipping error, but I'm glad they were willing to work things out in the end. I would pretty much recommend ordering things if you don't need them immediately, and be prepared to wait.

Ordered A/C parts on Aug. 2nd and was told they would arrive by the 5th or 6th. On the 5th one box arrived with one line.As of today the 12th still no parts. When I called I was told it had not been shipped yet. They are just a web site with no parts and have everything drop shipped from someone else. Customer service is as bad as their shipping. Today I spoke with a so called supervisor Lea rude and I suspect a lair. She told me she reports to the president. RIGHT! I have use many other sites with good luck, but will never use them again.